17
NPS
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IEC
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About IEC's Brand
Among its major competitors, IEC is ranked in 1st place for NPS while UL Solutions is 2nd, and IEEE is 3rd.
Brand at a Glance
10%
Customer Loyalty
3.3/5
Product Quality
2.6/5
Pricing
4.5/5
Customer Service
IEC Ranking
- #1 / 4 of its competitors
IEC NPS
IEC's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether IEC's customers would recommend using the product based on a scale of -100 to 100.
IEC Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
IEC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Nov 2023 -33 | Nov 2023 | -33 |
Feb 2024 0 | Feb 2024 | 0 |
Sep 2024 17 | Sep 2024 | 17 |
How Other Brands Compare
UL Solutions and IEEE come in second and third, with Physics Classroom coming in at #4.
 UL Solutions |  IEEE |  Physics Classroom | |
| Global Ranking | #923 | #- | #- |
| NPS | 1 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IEC NPS vs. Competitors
| COMPANY | NPS Score | |
|---|---|---|
 | 17 | |
| UL Solutions | 1 |
| IEEE | 0 |
IEC Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of IEC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IEC Customer Loyalty vs. Competitors
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| UL Solutions | 78% |
| IEEE | 68% |
| 10% |
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IEC Product Quality
3.3/5
IEC has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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IEC Product Information
IEC’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://iecokc.com
- Company Size
- 201-500 Employees
Industry
Manufacturing
IEC Product Quality vs. Competitors
| COMPANY | Product Quality Score | |
|---|---|---|
| UL Solutions | 3.6/5 |
| IEEE | 3.5/5 |
| 3.3/5 |
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IEC Pricing
IEC ROI & Value For Money
2.6/5
IEC has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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IEC Pricing vs. Competitors
| COMPANY | Pricing Score | |
|---|---|---|
| UL Solutions | 3.4/5 |
| IEEE | 3.1/5 |
| 2.6/5 |
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IEC Customer Satisfaction (CSAT)
IEC Customer Satisfaction (CSAT) Score
25 / 100
IEC has an overall Customer Satisfaction score of 25 rated by its users and customers.
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Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IEC Customer Satisfaction vs. Competitors
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UL Solutions | 59% |
| IEEE | 54% |
| 25% |
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IEC Customer Service
4.5/5
IEC has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About IEC's Customer Service
Website
http://iecokc.com
IEC Customer Service vs. Competitors
| COMPANY | Customer Service Score | |
|---|---|---|
| 4.5/5 | |
| UL Solutions | 3.4/5 |
| IEEE | 2.9/5 |
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IEC as an Employer
Consumer vs. Employees
IEC scored a 17 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of IEC would recommend the brand to a friend. ENPS measures how likely IEC employees would recommend working at IEC to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
