100
NPS
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Immunocore
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About Immunocore's Brand
Developer of immunotherapeutic drugs. The company develops biologic drugs using its T-Cell Receptor-based technology for immunotherapies. Among its major competitors, Immunocore is ranked in 1st place for NPS while GSK is 2nd, and Juno Therapeutics is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Immunocore Ranking
- #1 / 4 of its competitors
Immunocore NPS
Immunocore's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Immunocore's customers would recommend using the product based on a scale of -100 to 100.
Immunocore Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Immunocore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
How Other Brands Compare
Immunocore is ranked first for NPS among its competitors. GSK and Achillion Pharmaceuticals come in second and third, with Adaptimmune Therapeutics coming in at #4.
Immunocore |  GSK |  Adaptimmune Therapeutics |  Achillion Pharmaceuticals | |
| Global Ranking | #- | #881 | #- | #- |
| NPS | 100 | 32 | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $160.07M | $11.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Immunocore NPS vs. Competitors
Compared to its competitors, Immunocore's NPS is rated right above GSK.
| COMPANY | NPS Score | |
|---|---|---|
| Immunocore | 100 |
| GSK | 32 |
 | Juno Therapeutics | 14 |
| Adaptimmune Therapeutics | N/A |
Immunocore Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Immunocore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Immunocore Customer Loyalty vs. Competitors
Compared to its competitors, Immunocore's Customer Loyalty score is rated right above GSK.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Immunocore | 100% |
| GSK | 73% |
| Juno Therapeutics | 55% |
| Adaptimmune Therapeutics | N/A |
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Immunocore Product Quality
4/5
Immunocore has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Immunocore Product Information
Immunocore’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.immunocore.com
- Company Size
- 201-500 Employees
Immunocore Product Quality vs. Competitors
Compared to its competitors, Immunocore's Product Quality score is rated right above Juno Therapeutics, and is preceded by GSK.
| COMPANY | Product Quality Score | |
|---|---|---|
| GSK | 4.1/5 |
| Immunocore | 4/5 |
| Juno Therapeutics | 2.7/5 |
| Adaptimmune Therapeutics | N/A |
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Immunocore Pricing
Immunocore ROI & Value For Money
5/5
Immunocore has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Immunocore Pricing vs. Competitors
Compared to its competitors, Immunocore's ROI score is rated right above GSK.
| COMPANY | Pricing Score | |
|---|---|---|
| Immunocore | 5/5 |
| GSK | 3.9/5 |
| Juno Therapeutics | 2.7/5 |
| Adaptimmune Therapeutics | N/A |
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Immunocore Customer Satisfaction (CSAT)
Immunocore Customer Satisfaction (CSAT) Score
100 / 100
Immunocore has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Immunocore Customer Satisfaction vs. Competitors
Compared to its competitors, Immunocore's Customer Satisfaction score is rated right above GSK.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Immunocore | 100% |
| GSK | 80% |
| Juno Therapeutics | 50% |
| Adaptimmune Therapeutics | 0% |
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Immunocore Customer Service
5/5
Immunocore has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Immunocore's Customer Service
Address
101 Park Drive, Abingdon, OX14 4RY United Kingdom
Website
www.immunocore.com
Immunocore Customer Service vs. Competitors
Compared to its competitors, Immunocore's Customer Service score is rated right above GSK.
| COMPANY | Customer Service Score | |
|---|---|---|
| Immunocore | 5/5 |
| GSK | 4/5 |
| Juno Therapeutics | 2.7/5 |
| Adaptimmune Therapeutics | N/A |
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Consumer vs. Employees
Immunocore scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Immunocore would recommend the brand to a friend. ENPS measures how likely Immunocore employees would recommend working at Immunocore to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
