100
NPS
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IndieFlix
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About IndieFlix's Brand
IndieFlix is a film distribution and discovery site founded on the principles of community, promotion, syndication and transparency. Among its major competitors, IndieFlix is ranked in 2nd place for NPS while Fandor is 1st, and Netflix is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
IndieFlix Ranking
- #2 / 4 of its competitors
IndieFlix NPS
IndieFlix's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether IndieFlix's customers would recommend using the product based on a scale of -100 to 100.
IndieFlix Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
IndieFlix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
IndieFlix is ranked second for NPS among its competitors. Fandor and Netflix come in first and third, with Distribber coming in at #4.
IndieFlix |  Netflix |  Fandor |  Distribber | |
| Global Ranking | #- | #4 | #- | #- |
| NPS | 100 | 43 | 100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $230.47B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IndieFlix Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IndieFlix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IndieFlix Customer Loyalty vs. Competitors
Compared to its competitors, IndieFlix's Customer Loyalty score is rated right above Netflix, and is preceded by Fandor.
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IndieFlix Product Quality
5/5
IndieFlix has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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IndieFlix Product Information
IndieFlix’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.indieflix.com
- Company Size
- 1-10 Employees
Industry
Tech
Content
Media
SaaS
Sports & Entertainment
IndieFlix Product Quality vs. Competitors
Compared to its competitors, IndieFlix's Product Quality score is rated right above Netflix, and is preceded by Fandor.
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IndieFlix Pricing
IndieFlix ROI & Value For Money
5/5
IndieFlix has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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IndieFlix Pricing vs. Competitors
Compared to its competitors, IndieFlix's ROI score is rated right above Netflix, and is preceded by Fandor.
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IndieFlix Customer Satisfaction (CSAT)
IndieFlix Customer Satisfaction (CSAT) Score
100 / 100
IndieFlix has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IndieFlix Customer Satisfaction vs. Competitors
Compared to its competitors, IndieFlix's Customer Satisfaction score is rated right above Netflix.
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IndieFlix Customer Service
5/5
IndieFlix has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About IndieFlix's Customer Service
Address
4111 E. Madison St., Suite 310, Seattle, WA
Website
http://www.indieflix.com
IndieFlix Customer Service vs. Competitors
Compared to its competitors, IndieFlix's Customer Service score is rated right above Netflix, and is preceded by Fandor.
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IndieFlix as an Employer
4.6/5
IndieFlix has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IndieFlix scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of IndieFlix would recommend the brand to a friend. ENPS measures how likely IndieFlix employees would recommend working at IndieFlix to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
