100
NPS
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Fandor
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About Fandor's Brand
Fandor is an online service for discovering and experiencing independent and world cinema. Among its major competitors, Fandor is ranked in 2nd place for NPS while IndieFlix is 1st, and Netflix is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Fandor Ranking
- #2 / 4 of its competitors
Fandor NPS
Fandor's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Fandor's customers would recommend using the product based on a scale of -100 to 100.
Fandor Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Fandor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
How Other Brands Compare
Fandor is ranked second for NPS among its competitors. IndieFlix and Netflix come in first and third, with Hulu coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fandor Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fandor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fandor Customer Loyalty vs. Competitors
Compared to its competitors, Fandor's Customer Loyalty score is rated right above Netflix, and is preceded by IndieFlix.
Unlock Fandor Customer Loyalty vs. Competitors Data
VS
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Fandor Product Quality
5/5
Fandor has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Fandor Product Information
Fandor’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.fandor.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Content
Media
On Demand
SaaS
Sports & Entertainment
Fandor Product Quality vs. Competitors
Compared to its competitors, Fandor's Product Quality score is rated right above Netflix, and is preceded by IndieFlix.
Unlock Fandor Product Quality vs. Competitors Data
VS
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Fandor Pricing
Fandor ROI & Value For Money
5/5
Fandor has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Fandor Pricing vs. Competitors
Compared to its competitors, Fandor's ROI score is rated right above Netflix, and is preceded by IndieFlix.
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VS
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Fandor Customer Service
5/5
Fandor has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Fandor's Customer Service
Address
San Francisco, CA 94111
Website
http://www.fandor.com
Phone Number
510-877-4314
Fandor Customer Service vs. Competitors
Compared to its competitors, Fandor's Customer Service score is rated right above Netflix, and is preceded by IndieFlix.
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VS
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Fandor as an Employer
3.5/5
Fandor has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Fandor scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Fandor would recommend the brand to a friend. ENPS measures how likely Fandor employees would recommend working at Fandor to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
