-100
NPS
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Metacafe
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About Metacafe's Brand
Metacafe is a website providing short-form video entertainment in movies, video games, sports, music and TV. Among its major competitors, Metacafe is ranked in 4th place for NPS while Funny Or Die is 1st, and YouTube is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Metacafe Ranking
- #4 / 4 of its competitors
Metacafe NPS
Metacafe's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Metacafe's customers would recommend using the product based on a scale of -100 to 100.
Metacafe Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Metacafe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
How Other Brands Compare
Metacafe is ranked #4 for NPS among its competitors. Funny Or Die and YouTube come in first and second, with Hulu coming in at third.
Metacafe |  YouTube |  Hulu |  Funny Or Die | |
| Global Ranking | #- | #75 | #127 | #- |
| NPS | -100 | 12 | -2 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.44T | $238.31B | $55.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Metacafe NPS vs. Competitors
Compared to its competitors, Metacafe's NPS is rated right below Hulu.
| COMPANY | NPS Score | |
|---|---|---|
| Funny Or Die | 100 |
| YouTube | 12 |
 | The Verge | N/A |
| Hulu | -2 |
| Metacafe | -100 |
Metacafe Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Metacafe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Metacafe Customer Loyalty vs. Competitors
Compared to its competitors, Metacafe's Customer Loyalty score is rated right above The Verge, and is preceded by Hulu.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Funny Or Die | 100% |
| YouTube | 80% |
| Hulu | 72% |
| Metacafe | 10% |
| The Verge | N/A |
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Metacafe Product Quality
4/5
Metacafe has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Metacafe Product Information
Metacafe’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://metacafe.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Gaming
Media
Sports & Entertainment
Metacafe Product Quality vs. Competitors
Compared to its competitors, Metacafe's Product Quality score is rated right above YouTube, and is preceded by Funny Or Die.
| COMPANY | Product Quality Score | |
|---|---|---|
| Funny Or Die | 5/5 |
| Metacafe | 4/5 |
| YouTube | 3.4/5 |
| Hulu | 3.3/5 |
| The Verge | N/A |
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Metacafe Pricing
Metacafe ROI & Value For Money
4/5
Metacafe has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Metacafe Pricing vs. Competitors
Compared to its competitors, Metacafe's ROI score is rated right above YouTube, and is preceded by Funny Or Die.
| COMPANY | Pricing Score | |
|---|---|---|
| Funny Or Die | 5/5 |
| Metacafe | 4/5 |
| YouTube | 3.1/5 |
| Hulu | 3.1/5 |
| The Verge | N/A |
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Metacafe Customer Satisfaction (CSAT)
Metacafe Customer Satisfaction (CSAT) Score
100 / 100
Metacafe has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Metacafe Customer Satisfaction vs. Competitors
Compared to its competitors, Metacafe's Customer Satisfaction score is rated right above YouTube.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Metacafe | 100% |
| YouTube | 61% |
| Hulu | 51% |
| Funny Or Die | 0% |
| The Verge | 0% |
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Metacafe Customer Service
4/5
Metacafe has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Metacafe's Customer Service
Address
Palo Alto, CA
Website
http://metacafe.com
Metacafe Customer Service vs. Competitors
Compared to its competitors, Metacafe's Customer Service score is rated right above YouTube, and is preceded by Funny Or Die.
| COMPANY | Customer Service Score | |
|---|---|---|
| Funny Or Die | 5/5 |
| Metacafe | 4/5 |
| YouTube | 3/5 |
| Hulu | 3/5 |
| The Verge | N/A |
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Consumer vs. Employees
Metacafe scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Metacafe would recommend the brand to a friend. ENPS measures how likely Metacafe employees would recommend working at Metacafe to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
