20
NPS
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Industrial & Financial Systems
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About Industrial & Financial Systems' Brand
Developer of business software. The company primarily engages in the development of component-based business software used for product life-cycle management, enterprise resource planning which includes supply chain management and corporate performance management. Among its major competitors, Industrial & Financial Systems is ranked in 2nd place for NPS while SAP is 1st, and Epicor Software is 3rd.
Brand at a Glance
4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Industrial & Financial Systems Ranking
- #2 / 4 of its competitors
Industrial & Financial Systems NPS
Industrial & Financial Systems's Net Promoter Score (NPS) is a 20 with 51% Promoters, 18% Passives, and 31% Detractors. Net Promoter Score tracks whether Industrial & Financial Systems's customers would recommend using the product based on a scale of -100 to 100.
Industrial & Financial Systems Overall NPS
| 51% | Promoters |
|---|---|
| 18% | Passives |
| 31% | Detractors |
Industrial & Financial Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 20 | Aug 2020 | 20 |
How Other Brands Compare
Industrial & Financial Systems is ranked second for NPS among its competitors. SAP and Epicor Software come in first and third, with Amber Road coming in at #4.
Industrial & Financial Systems |  SAP |  Epicor Software |  Amber Road | |
| Global Ranking | #- | #185 | #- | #- |
| NPS | 20 | 34 | 17 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $154.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Industrial & Financial Systems NPS by Usage
Industrial & Financial Systems's NPS was rated the highest by customers who have used Industrial & Financial Systems's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Industrial & Financial Systems NPS vs. Competitors
Compared to its competitors, Industrial & Financial Systems's NPS is rated right above Epicor Software, and is preceded by SAP.
| COMPANY | NPS Score | |
|---|---|---|
| SAP | 34 |
| Industrial & Financial Systems | 20 |
| Epicor Software | 17 |
| Amber Road | N/A |
Industrial & Financial Systems Product Quality
4/5
Industrial & Financial Systems has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Industrial & Financial Systems Product Information
Industrial & Financial Systems serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Industrial & Financial Systems supports Web devices and offers products for medium and large sized businesses.
Industrial & Financial Systems’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Industrial & Financial Systems's product the highest. Reviewers from the Mining and Metals industry rated Industrial & Financial Systems the lowest at 3.5.
- Website
- www.ifsworld.com
- Company Size
- 1,001-5,000 Employees
Languages Supported
English
Arabic
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Ukrainian
Swedish
Polish
Danish
Finnish
Norwegian
Quick Insights into Industrial & Financial Systems Product Quality
Industrial & Financial Systems's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Mining and Metals industry.
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Ranked Industrial & Financial Systems Product Quality the Highest
Ranked Industrial & Financial Systems Product Quality the Lowest
Industrial & Financial Systems Product Quality Score by Usage
Industrial & Financial Systems's Product Quality score was rated the highest by customers who have used Industrial & Financial Systems's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Industrial & Financial Systems Product Quality Score by Industry
Industrial & Financial Systems's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Mining and Metals industry customers.
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Industrial & Financial Systems Product Quality vs. Competitors
Compared to its competitors, Industrial & Financial Systems's Product Quality score is rated right above Epicor Software, and is preceded by SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAP | 4.1/5 |
| Industrial & Financial Systems | 4/5 |
| Epicor Software | 3.9/5 |
| Amber Road | N/A |
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Industrial & Financial Systems Pricing
Industrial & Financial Systems ROI & Value For Money
3.6/5
Industrial & Financial Systems has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Industrial & Financial Systems Pricing Plans
Industrial & Financial Systems has a pricing structure that accommodates medium and large businesses.
Who Uses Industrial & Financial Systems?
Medium Businesses
Large Enterprises
Industrial & Financial Systems Pricing vs. Competitors
Compared to its competitors, Industrial & Financial Systems's ROI score is rated right above Epicor Software, and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| SAP | 3.9/5 |
| Industrial & Financial Systems | 3.6/5 |
| Epicor Software | 3.6/5 |
| Amber Road | N/A |
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Industrial & Financial Systems Customer Service
3.7/5
Industrial & Financial Systems has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Industrial & Financial Systems's Customer Service
Address
Teknikringen 5, Linkoping, 581 15
Website
www.ifsworld.com
Phone Number
7
Industrial & Financial Systems Customer Service vs. Competitors
Compared to its competitors, Industrial & Financial Systems's Customer Service score is rated right above Amber Road, and is preceded by Epicor Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAP | 4/5 |
| Epicor Software | 3.9/5 |
| Industrial & Financial Systems | 3.7/5 |
| Amber Road | N/A |
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Industrial & Financial Systems as an Employer
Consumer vs. Employees
Industrial & Financial Systems scored a 20 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Industrial & Financial Systems would recommend the brand to a friend. ENPS measures how likely Industrial & Financial Systems employees would recommend working at Industrial & Financial Systems to a friend.
Net Promoter Score
20
NPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
