21
NPS
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Infinisource
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About Infinisource's Brand
SaaS-based human capital management (HCM) solutions for small to medium-size employers in the United States. Among its major competitors, Infinisource is ranked in 1st place for NPS while Paychex is 2nd, and PowWowHR is 3rd.
Brand at a Glance
3.7/5
Product Quality
3.9/5
Pricing
3.3/5
Customer Service
Infinisource Ranking
- #1 / 4 of its competitors
Infinisource NPS
Infinisource's Net Promoter Score (NPS) is a 21 with 51% Promoters, 19% Passives, and 30% Detractors. Net Promoter Score tracks whether Infinisource's customers would recommend using the product based on a scale of -100 to 100.
Infinisource Overall NPS
| 51% | Promoters |
|---|---|
| 19% | Passives |
| 30% | Detractors |
Infinisource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 21 | Aug 2020 | 21 |
How Other Brands Compare
Infinisource is ranked first for NPS among its competitors. Paychex and PowWowHR come in second and third, with TalentMinded Inc. coming in at #4.
Infinisource |  Paychex |  PowWowHR |  TalentMinded Inc. | |
| Global Ranking | #- | #195 | #- | #- |
| NPS | 21 | -14 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $35.62B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infinisource NPS by Usage
Infinisource's NPS was rated the highest by customers who have used Infinisource's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years 19 | 5 to 10 Years | 19 |
Infinisource NPS vs. Competitors
Compared to its competitors, Infinisource's NPS is rated right above TalentMinded Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Infinisource | 21 |
| TalentMinded Inc. | N/A |
| Paychex | -14 |
Infinisource Product Quality
3.7/5
Infinisource has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Infinisource Product Information
Infinisource serves markets in the United States, Australia, and Canada. Infinisource supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Infinisource’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Infinisource's product the highest. Reviewers from the Legal industry rated Infinisource the lowest at 2.4.
- Website
- http://www.infinisource.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Time Clock Software
Workforce Management Software
Benefits Administration Software
Human Resources (HR) Software
Payroll Software
Time Tracking Software
Quick Insights into Infinisource Product Quality
Infinisource's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Legal industry.
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Ranked Infinisource Product Quality the Highest
Ranked Infinisource Product Quality the Lowest
Infinisource Product Quality Score by Usage
Infinisource's Product Quality score was rated the highest by customers who have used Infinisource's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Infinisource Product Quality Score by Industry
Infinisource's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Legal industry customers.
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Infinisource Product Quality vs. Competitors
Compared to its competitors, Infinisource's Product Quality score is rated right above Paychex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Infinisource | 3.7/5 |
| Paychex | 2.8/5 |
| TalentMinded Inc. | N/A |
Unlock Infinisource Product Quality vs. Competitors Data
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Infinisource Pricing
Infinisource ROI & Value For Money
3.9/5
Infinisource has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Infinisource Pricing Plans
Infinisource has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Legal industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Infinisource.
Who Uses Infinisource?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Infinisource ROI
Infinisource's ROI score was rated highest by customers from the Legal industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Infinisource ROI the Highest
Ranked Infinisource ROI the Lowest
Infinisource ROI Score by Industry
Infinisource's ROI score was rated the highest by Legal industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Infinisource Pricing vs. Competitors
Compared to its competitors, Infinisource's ROI score is rated right above Paychex.
| COMPANY | Pricing Score | |
|---|---|---|
| Infinisource | 3.9/5 |
| Paychex | 2.7/5 |
| TalentMinded Inc. | N/A |
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Infinisource Customer Service
3.3/5
Infinisource has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Infinisource's Customer Service
Address
13024 Ballantyne, Charlotte, NC
Website
http://www.infinisource.com
Phone Number
(801)262-1611
Infinisource Customer Service vs. Competitors
Compared to its competitors, Infinisource's Customer Service score is rated right above Paychex.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infinisource | 3.3/5 |
| Paychex | 2.4/5 |
| TalentMinded Inc. | N/A |
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Infinisource as an Employer
4.3/5
Infinisource has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Infinisource scored a 21 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Infinisource would recommend the brand to a friend. ENPS measures how likely Infinisource employees would recommend working at Infinisource to a friend.
Net Promoter Score
21
NPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
