-67
NPS
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INFINITY INSURANCE COMPANY
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About INFINITY INSURANCE COMPANY's Brand
Property and Casualty Insurance Company Among its major competitors, INFINITY INSURANCE COMPANY is ranked in 3rd place for NPS while JM Family Enterprises is 1st, and Progressive Insurance is 2nd.
Brand at a Glance
80%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
INFINITY INSURANCE COMPANY Ranking
- #3 / 3 of its competitors
INFINITY INSURANCE COMPANY NPS
INFINITY INSURANCE COMPANY's Net Promoter Score (NPS) is a -67 with 8% Promoters, 17% Passives, and 75% Detractors. Net Promoter Score tracks whether INFINITY INSURANCE COMPANY's customers would recommend using the product based on a scale of -100 to 100.
INFINITY INSURANCE COMPANY Overall NPS
| 8% | Promoters |
|---|---|
| 17% | Passives |
| 75% | Detractors |
INFINITY INSURANCE COMPANY NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2020 -100 | Jun 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Dec 2020 -100 | Dec 2020 | -100 |
Oct 2021 -60 | Oct 2021 | -60 |
Nov 2021 -67 | Nov 2021 | -67 |
Jan 2022 -71 | Jan 2022 | -71 |
Feb 2022 -63 | Feb 2022 | -63 |
Apr 2022 -55 | Apr 2022 | -55 |
Mar 2023 -60 | Mar 2023 | -60 |
Jul 2023 -63 | Jul 2023 | -63 |
Oct 2023 -67 | Oct 2023 | -67 |
How Other Brands Compare
INFINITY INSURANCE COMPANY is ranked third for NPS among its competitors. JM Family Enterprises and Progressive Insurance come in first and second.
INFINITY INSURANCE COMPANY |  Progressive Insurance |  JM Family Enterprises | |
| Global Ranking | #- | #967 | #- |
| NPS | -67 | -16 | 40 |
| Valuation Updated every 24 hours for public companies | - | $55.91B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INFINITY INSURANCE COMPANY NPS by Gender
INFINITY INSURANCE COMPANY's NPS was rated -51 by Female customers on Comparably.
Female
-51
INFINITY INSURANCE COMPANY's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
Male
N/A
INFINITY INSURANCE COMPANY's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
INFINITY INSURANCE COMPANY NPS by Ethnicity
INFINITY INSURANCE COMPANY's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
INFINITY INSURANCE COMPANY NPS by Age
INFINITY INSURANCE COMPANY's NPS was rated -100 points by customers ages 31-35 on Comparably.
INFINITY INSURANCE COMPANY NPS by Usage
INFINITY INSURANCE COMPANY's NPS was rated -34 points by customers who have used INFINITY INSURANCE COMPANY's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
INFINITY INSURANCE COMPANY NPS vs. Competitors
Compared to its competitors, INFINITY INSURANCE COMPANY's NPS is rated right below Progressive Insurance.
| COMPANY | NPS Score | |
|---|---|---|
| JM Family Enterprises | 40 |
| Progressive Insurance | -16 |
| INFINITY INSURANCE COMPANY | -67 |
INFINITY INSURANCE COMPANY Customer Reviews
Out of the 3 INFINITY INSURANCE COMPANY customer reviews 1 was positive and 2 were constructive. INFINITY INSURANCE COMPANY customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
INFINITY INSURANCE COMPANY Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of INFINITY INSURANCE COMPANY users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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INFINITY INSURANCE COMPANY Customer Loyalty Score by Gender
INFINITY INSURANCE COMPANY's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
INFINITY INSURANCE COMPANY Customer Loyalty Score by Ethnicity
INFINITY INSURANCE COMPANY's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
INFINITY INSURANCE COMPANY Customer Loyalty Score by Age
INFINITY INSURANCE COMPANY's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
INFINITY INSURANCE COMPANY Customer Loyalty Score by Usage
INFINITY INSURANCE COMPANY's Customer Loyalty score was rated 100% by customers who have used INFINITY INSURANCE COMPANY's products/services for 5 to 10 Years.
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INFINITY INSURANCE COMPANY Customer Loyalty vs. Competitors
Compared to its competitors, INFINITY INSURANCE COMPANY's Customer Loyalty score is rated right above JM Family Enterprises, and is preceded by Progressive Insurance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Progressive Insurance | 80% |
| INFINITY INSURANCE COMPANY | 80% |
| JM Family Enterprises | 72% |
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INFINITY INSURANCE COMPANY Product Quality
1.9/5
INFINITY INSURANCE COMPANY has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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INFINITY INSURANCE COMPANY Product Information
INFINITY INSURANCE COMPANY’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.infinityauto.com
- Company Size
- 1,001-5,000 Employees
Industry
Insurance
Quick Insights into INFINITY INSURANCE COMPANY Product Quality
INFINITY INSURANCE COMPANY's Product Quality score was rated highest by Caucasian customers.
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Ranked INFINITY INSURANCE COMPANY Product Quality the Highest
INFINITY INSURANCE COMPANY Product Quality Score by Gender
INFINITY INSURANCE COMPANY's Product Quality score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
INFINITY INSURANCE COMPANY Product Quality Score by Ethnicity
INFINITY INSURANCE COMPANY's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
INFINITY INSURANCE COMPANY Product Quality Score by Age
INFINITY INSURANCE COMPANY's Product Quality score was rated 1.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
INFINITY INSURANCE COMPANY Product Quality Score by Usage
INFINITY INSURANCE COMPANY's Product Quality score was rated 1.6 stars by customers who have used INFINITY INSURANCE COMPANY's products/services for 5 to 10 Years.
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INFINITY INSURANCE COMPANY Product Quality vs. Competitors
Compared to its competitors, INFINITY INSURANCE COMPANY's Product Quality score is rated right below Progressive Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| JM Family Enterprises | 3.8/5 |
| Progressive Insurance | 2.7/5 |
| INFINITY INSURANCE COMPANY | 1.9/5 |
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INFINITY INSURANCE COMPANY Pricing
INFINITY INSURANCE COMPANY ROI & Value For Money
1.9/5
INFINITY INSURANCE COMPANY has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into INFINITY INSURANCE COMPANY ROI
INFINITY INSURANCE COMPANY's ROI score was rated highest by Caucasian customers.
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Ranked INFINITY INSURANCE COMPANY ROI the Highest
INFINITY INSURANCE COMPANY ROI Score by Gender
INFINITY INSURANCE COMPANY's ROI score was rated 1.7 by Female customers on Comparably.
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Female
1.7/5
Male
N/A
INFINITY INSURANCE COMPANY ROI Score by Ethnicity
INFINITY INSURANCE COMPANY's ROI score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of INFINITY INSURANCE COMPANY.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
INFINITY INSURANCE COMPANY ROI Score by Age
INFINITY INSURANCE COMPANY's ROI score was rated 1.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
INFINITY INSURANCE COMPANY ROI Score by Usage
INFINITY INSURANCE COMPANY's ROI score was rated 2.3 stars by customers who have used INFINITY INSURANCE COMPANY's products/services for 5 to 10 Years.
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INFINITY INSURANCE COMPANY Pricing vs. Competitors
Compared to its competitors, INFINITY INSURANCE COMPANY's ROI score is rated right below Progressive Insurance.
| COMPANY | Pricing Score | |
|---|---|---|
| JM Family Enterprises | 3.8/5 |
| Progressive Insurance | 2.5/5 |
| INFINITY INSURANCE COMPANY | 1.9/5 |
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INFINITY INSURANCE COMPANY Customer Satisfaction (CSAT)
INFINITY INSURANCE COMPANY Customer Satisfaction (CSAT) Score
37 / 100
INFINITY INSURANCE COMPANY has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into INFINITY INSURANCE COMPANY Customer Satisfaction
INFINITY INSURANCE COMPANY's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked INFINITY INSURANCE COMPANY Customer Satisfaction the Highest
INFINITY INSURANCE COMPANY Customer Satisfaction Score by Gender
INFINITY INSURANCE COMPANY's Customer Satisfaction score was rated 40 by Female customers on Comparably.
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40 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
INFINITY INSURANCE COMPANY Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
INFINITY INSURANCE COMPANY's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
INFINITY INSURANCE COMPANY Customer Satisfaction vs. Competitors
Compared to its competitors, INFINITY INSURANCE COMPANY's Customer Satisfaction score is rated right below Progressive Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JM Family Enterprises | 71% |
| Progressive Insurance | 45% |
| INFINITY INSURANCE COMPANY | 37% |
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INFINITY INSURANCE COMPANY Customer Service
2/5
INFINITY INSURANCE COMPANY has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About INFINITY INSURANCE COMPANY's Customer Service
Address
Bellevue, WA 35243
Website
http://www.infinityauto.com
Phone Number
2058038120
Quick Insights into INFINITY INSURANCE COMPANY Customer Service
INFINITY INSURANCE COMPANY's Customer Service score was rated highest by customers who have used INFINITY INSURANCE COMPANY's products/services for 5 to 10 Years.
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Ranked INFINITY INSURANCE COMPANY Customer Service the Highest
INFINITY INSURANCE COMPANY Customer Service Score by Gender
INFINITY INSURANCE COMPANY's Customer Service score was rated 1.6 by Female customers on Comparably.
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Female
1.6/5
Male
N/A
INFINITY INSURANCE COMPANY Customer Service Score by Ethnicity
INFINITY INSURANCE COMPANY's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
INFINITY INSURANCE COMPANY Customer Service Score by Age
INFINITY INSURANCE COMPANY's Customer Service score was rated 1.5 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
INFINITY INSURANCE COMPANY Customer Service Score by Usage
INFINITY INSURANCE COMPANY's Customer Service score was rated 2.3 stars by customers who have used INFINITY INSURANCE COMPANY's products/services for 5 to 10 Years.
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INFINITY INSURANCE COMPANY Customer Service vs. Competitors
Compared to its competitors, INFINITY INSURANCE COMPANY's Customer Service score is rated right below Progressive Insurance.
| COMPANY | Customer Service Score | |
|---|---|---|
| JM Family Enterprises | 3.3/5 |
| Progressive Insurance | 2.7/5 |
| INFINITY INSURANCE COMPANY | 2/5 |
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INFINITY INSURANCE COMPANY as an Employer
Consumer vs. Employees
INFINITY INSURANCE COMPANY scored a -67 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of INFINITY INSURANCE COMPANY would recommend the brand to a friend. ENPS measures how likely INFINITY INSURANCE COMPANY employees would recommend working at INFINITY INSURANCE COMPANY to a friend.
Net Promoter Score
-67
NPS Score
| 8% | Promoters |
|---|---|
| 17% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
