-23
NPS
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Infosys BPO
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About Infosys BPO's Brand
Infosys BPO, the business process outsourcing subsidiary of Infosys. Among its major competitors, Infosys BPO is ranked in 2nd place for NPS while Infosys is 1st. Overall, Infosys BPO has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $80.98B
Brand at a Glance
50%
Customer Loyalty
2.3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Infosys BPO Ranking
- #2 / 2 of its competitors
Infosys BPO NPS
Infosys BPO's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Infosys BPO's customers would recommend using the product based on a scale of -100 to 100.
Infosys BPO Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Infosys BPO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 0 | May 2020 | 0 |
Oct 2020 -50 | Oct 2020 | -50 |
Apr 2021 0 | Apr 2021 | 0 |
Sep 2021 -25 | Sep 2021 | -25 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 -17 | Apr 2022 | -17 |
Jun 2022 -29 | Jun 2022 | -29 |
Jan 2024 -13 | Jan 2024 | -13 |
Feb 2024 -22 | Feb 2024 | -22 |
How Other Brands Compare
Infosys BPO is ranked second for NPS among its competitors. Infosys comes in first. Among those competitors, it is the second most valued company.
Infosys BPO |  Infosys | |
| Global Ranking | #- | #502 |
| NPS | -23 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $80.98B | $80.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Infosys BPO NPS by Usage
Infosys BPO's NPS was rated -100 points by customers who have used Infosys BPO's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Infosys BPO NPS vs. Competitors
Compared to its competitors, Infosys BPO's NPS is rated right below Infosys.
| COMPANY | NPS Score | |
|---|---|---|
| Infosys | 15 |
| Infosys BPO | -23 |
Infosys BPO Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Infosys BPO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Infosys BPO Customer Loyalty Score by Usage
Infosys BPO's Customer Loyalty score was rated 40% by customers who have used Infosys BPO's products/services for 2 to 5 Years.
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Infosys BPO Customer Loyalty vs. Competitors
Compared to its competitors, Infosys BPO's Customer Loyalty score is rated right below Infosys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Infosys | 82% |
| Infosys BPO | 50% |
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Infosys BPO Product Quality
2.3/5
Infosys BPO has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Infosys BPO Product Information
Infosys BPO’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.infosysbpo.com/
- Company Size
- 10,000+ Employees
Industry
Business Services
Enterprise
Quick Insights into Infosys BPO Product Quality
Infosys BPO's Product Quality score was rated highest by customers who have used Infosys BPO's products/services for 2 to 5 Years.
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Ranked Infosys BPO Product Quality the Highest
Infosys BPO Product Quality Score by Usage
Infosys BPO's Product Quality score was rated 1.8 stars by customers who have used Infosys BPO's products/services for 2 to 5 Years.
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Infosys BPO Product Quality vs. Competitors
Compared to its competitors, Infosys BPO's Product Quality score is rated right below Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Infosys | 3.7/5 |
| Infosys BPO | 2.3/5 |
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Infosys BPO Pricing
Infosys BPO ROI & Value For Money
3.1/5
Infosys BPO has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Infosys BPO ROI
Infosys BPO's ROI score was rated highest by customers who have used Infosys BPO's products/services for 2 to 5 Years.
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Ranked Infosys BPO ROI the Highest
Infosys BPO ROI Score by Usage
Infosys BPO's ROI score was rated 1.5 stars by customers who have used Infosys BPO's products/services for 2 to 5 Years.
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Infosys BPO Pricing vs. Competitors
Compared to its competitors, Infosys BPO's ROI score is rated right below Infosys.
| COMPANY | Pricing Score | |
|---|---|---|
| Infosys | 3.7/5 |
| Infosys BPO | 3.1/5 |
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Infosys BPO Customer Satisfaction (CSAT)
Infosys BPO Customer Satisfaction (CSAT) Score
20 / 100
Infosys BPO has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Infosys BPO Customer Satisfaction vs. Competitors
Compared to its competitors, Infosys BPO's Customer Satisfaction score is rated right below Infosys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Infosys | 77% |
| Infosys BPO | 20% |
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Infosys BPO Customer Service
3.1/5
Infosys BPO has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Infosys BPO's Customer Service
Address
5140, Yonge Street, Suite 1400, M2N 6L7 Canada
Website
http://www.infosysbpo.com/
Quick Insights into Infosys BPO Customer Service
Infosys BPO's Customer Service score was rated highest by customers who have used Infosys BPO's products/services for 2 to 5 Years.
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Ranked Infosys BPO Customer Service the Highest
Infosys BPO Customer Service Score by Usage
Infosys BPO's Customer Service score was rated 2.1 stars by customers who have used Infosys BPO's products/services for 2 to 5 Years.
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Infosys BPO Customer Service vs. Competitors
Compared to its competitors, Infosys BPO's Customer Service score is rated right below Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infosys | 3.8/5 |
| Infosys BPO | 3.1/5 |
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Infosys BPO as an Employer
2.2/5
Infosys BPO has a 2.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Infosys BPO scored a -23 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Infosys BPO would recommend the brand to a friend. ENPS measures how likely Infosys BPO employees would recommend working at Infosys BPO to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 28% | Promoters |
|---|---|
| 11% | Passive |
| 61% | Detractors |
