40
NPS
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INOX Leisure
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About INOX Leisure's Brand
INOX has traversed its own path by bringing in a professional and service oriented approach to the cinema exhibition sector. Among its major competitors, INOX Leisure is ranked in 1st place for NPS while Cinepolis is 2nd, and Paytm is 3rd.
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
INOX Leisure Ranking
- #1 / 3 of its competitors
INOX Leisure NPS
INOX Leisure's Net Promoter Score (NPS) is a 40 with 58% Promoters, 24% Passives, and 18% Detractors. Net Promoter Score tracks whether INOX Leisure's customers would recommend using the product based on a scale of -100 to 100.
INOX Leisure Overall NPS
| 58% | Promoters |
|---|---|
| 24% | Passives |
| 18% | Detractors |
INOX Leisure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Jan 2022 50 | Jan 2022 | 50 |
Apr 2022 80 | Apr 2022 | 80 |
Sep 2022 57 | Sep 2022 | 57 |
Nov 2022 50 | Nov 2022 | 50 |
Jan 2023 55 | Jan 2023 | 55 |
Mar 2023 54 | Mar 2023 | 54 |
May 2023 42 | May 2023 | 42 |
Dec 2023 50 | Dec 2023 | 50 |
Jan 2024 53 | Jan 2024 | 53 |
Feb 2024 43 | Feb 2024 | 43 |
Dec 2024 40 | Dec 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
INOX Leisure NPS by Gender
INOX Leisure's NPS was rated 0 by Male customers on Comparably.
Male
0
INOX Leisure's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
INOX Leisure's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
INOX Leisure NPS by Age
INOX Leisure's NPS was rated 0 points by customers ages 18-25 on Comparably.
INOX Leisure NPS vs. Competitors
Compared to its competitors, INOX Leisure's NPS is rated right above Cinepolis.
| COMPANY | NPS Score | |
|---|---|---|
| INOX Leisure | 40 |
 | Cinepolis | 28 |
 | Paytm | 15 |
INOX Leisure Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of INOX Leisure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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INOX Leisure Customer Loyalty Score by Gender
INOX Leisure's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
INOX Leisure Customer Loyalty Score by Age
INOX Leisure's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
INOX Leisure Customer Loyalty vs. Competitors
Compared to its competitors, INOX Leisure's Customer Loyalty score is rated right below Cinepolis.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Paytm | 82% |
| Cinepolis | 80% |
| INOX Leisure | 74% |
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INOX Leisure Product Quality
3.5/5
INOX Leisure has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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INOX Leisure Product Information
INOX Leisure’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.inoxmovies.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into INOX Leisure Product Quality
INOX Leisure's Product Quality score was rated highest by customers ages 18-25.
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Ranked INOX Leisure Product Quality the Highest
INOX Leisure Product Quality Score by Gender
INOX Leisure's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
INOX Leisure Product Quality Score by Age
INOX Leisure's Product Quality score was rated 3.4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
INOX Leisure Product Quality vs. Competitors
Compared to its competitors, INOX Leisure's Product Quality score is rated right below Cinepolis.
| COMPANY | Product Quality Score | |
|---|---|---|
| Paytm | 3.8/5 |
| Cinepolis | 3.6/5 |
| INOX Leisure | 3.5/5 |
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INOX Leisure Pricing
INOX Leisure ROI & Value For Money
3.3/5
INOX Leisure has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into INOX Leisure ROI
INOX Leisure's ROI score was rated highest by customers ages 18-25.
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Ranked INOX Leisure ROI the Highest
INOX Leisure ROI Score by Gender
INOX Leisure's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
INOX Leisure ROI Score by Age
INOX Leisure's ROI score was rated 2.7 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
INOX Leisure Pricing vs. Competitors
Compared to its competitors, INOX Leisure's ROI score is rated right below Cinepolis.
| COMPANY | Pricing Score | |
|---|---|---|
| Paytm | 3.7/5 |
| Cinepolis | 3.4/5 |
| INOX Leisure | 3.3/5 |
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INOX Leisure Customer Satisfaction (CSAT)
INOX Leisure Customer Satisfaction (CSAT) Score
82 / 100
INOX Leisure has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into INOX Leisure Customer Satisfaction
INOX Leisure's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked INOX Leisure Customer Satisfaction the Highest
INOX Leisure Customer Satisfaction Score by Gender
INOX Leisure's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
INOX Leisure Customer Satisfaction Score by Age
INOX Leisure's Customer Satisfaction score was rated 75 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of INOX Leisure.
0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% |
INOX Leisure Customer Satisfaction vs. Competitors
Compared to its competitors, INOX Leisure's Customer Satisfaction score is rated right above Paytm.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| INOX Leisure | 82% |
| Paytm | 80% |
| Cinepolis | 62% |
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INOX Leisure Customer Service
3.3/5
INOX Leisure has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About INOX Leisure's Customer Service
Website
https://www.inoxmovies.com/
Quick Insights into INOX Leisure Customer Service
INOX Leisure's Customer Service score was rated highest by Male customers.
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Ranked INOX Leisure Customer Service the Highest
INOX Leisure Customer Service Score by Gender
INOX Leisure's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
INOX Leisure Customer Service Score by Age
INOX Leisure's Customer Service score was rated 3.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of INOX Leisure.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
INOX Leisure Customer Service vs. Competitors
Compared to its competitors, INOX Leisure's Customer Service score is rated right below Cinepolis.
| COMPANY | Customer Service Score | |
|---|---|---|
| Paytm | 3.7/5 |
| Cinepolis | 3.5/5 |
| INOX Leisure | 3.3/5 |
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INOX Leisure as an Employer
4.1/5
INOX Leisure has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
INOX Leisure scored a 40 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of INOX Leisure would recommend the brand to a friend. ENPS measures how likely INOX Leisure employees would recommend working at INOX Leisure to a friend.
Net Promoter Score
40
NPS Score
| 58% | Promoters |
|---|---|
| 24% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
