-34
NPS
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IntelliShift
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About IntelliShift's Brand
IntelliShift's fleet management software combines telematics, AI dash cams, inspections, maintenance, and compliance technology to power fleet insights without data silos. IntelliShift empowers organizations to make informed operational and safety decisions. Among its major competitors, IntelliShift is ranked in 2nd place for NPS while Samsara is 1st.
Brand at a Glance
53%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
IntelliShift Ranking
- #2 / 2 of its competitors
IntelliShift NPS
IntelliShift's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether IntelliShift's customers would recommend using the product based on a scale of -100 to 100.
IntelliShift Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
IntelliShift NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
May 2025 -33 | May 2025 | -33 |
How Other Brands Compare
IntelliShift is ranked second for NPS among its competitors. Samsara comes in first.
IntelliShift |  Samsara | |
| Global Ranking | #- | #906 |
| NPS | -34 | 34 |
| Valuation Updated every 24 hours for public companies | - | $6.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IntelliShift NPS vs. Competitors
Compared to its competitors, IntelliShift's NPS is rated right below Samsara.
| COMPANY | NPS Score | |
|---|---|---|
| Samsara | 34 |
| IntelliShift | -34 |
IntelliShift Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of IntelliShift users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IntelliShift Customer Loyalty vs. Competitors
Compared to its competitors, IntelliShift's Customer Loyalty score is rated right below Samsara.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Samsara | 72% |
| IntelliShift | 53% |
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IntelliShift Product Quality
2.6/5
IntelliShift has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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IntelliShift Product Information
IntelliShift’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
IntelliShift Product Quality vs. Competitors
Compared to its competitors, IntelliShift's Product Quality score is rated right below Samsara.
| COMPANY | Product Quality Score | |
|---|---|---|
| Samsara | 3.7/5 |
| IntelliShift | 2.6/5 |
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IntelliShift Pricing
IntelliShift ROI & Value For Money
2.6/5
IntelliShift has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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IntelliShift Pricing vs. Competitors
Compared to its competitors, IntelliShift's ROI score is rated right below Samsara.
| COMPANY | Pricing Score | |
|---|---|---|
| Samsara | 3.7/5 |
| IntelliShift | 2.6/5 |
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IntelliShift Customer Satisfaction (CSAT)
IntelliShift Customer Satisfaction (CSAT) Score
33 / 100
IntelliShift has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IntelliShift Customer Satisfaction vs. Competitors
Compared to its competitors, IntelliShift's Customer Satisfaction score is rated right below Samsara.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Samsara | 68% |
| IntelliShift | 33% |
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IntelliShift Customer Service
2.6/5
IntelliShift has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About IntelliShift's Customer Service
Address
152 Veterans Memorial Highway, Commack, NY 11725
Website
https://intellishift.com/home/
Phone Number
800-887-0198
IntelliShift's Social Links
IntelliShift Customer Service vs. Competitors
Compared to its competitors, IntelliShift's Customer Service score is rated right below Samsara.
| COMPANY | Customer Service Score | |
|---|---|---|
| Samsara | 3.5/5 |
| IntelliShift | 2.6/5 |
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Consumer vs. Employees
IntelliShift scored a -34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of IntelliShift would recommend the brand to a friend. ENPS measures how likely IntelliShift employees would recommend working at IntelliShift to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
