100
NPS
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Intrepid Learning
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About Intrepid Learning's Brand
Intrepid by VitalSource’s learning technologies, Learn and Discover, help global companies and organizations develop people to solve big business challenges. Among its major competitors, Intrepid Learning is ranked in 1st place for NPS while Brainly is 2nd, and LearnBIG is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
3.5/5
Customer Service
Intrepid Learning Ranking
- #1 / 4 of its competitors
Intrepid Learning NPS
Intrepid Learning's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Intrepid Learning's customers would recommend using the product based on a scale of -100 to 100.
Intrepid Learning Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Intrepid Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
Intrepid Learning is ranked first for NPS among its competitors. Brainly and LearnBIG come in second and third, with Campuswire coming in at #4.
Intrepid Learning |  Brainly |  LearnBIG |  Campuswire | |
| Global Ranking | #- | #949 | #- | #- |
| NPS | 100 | -8 | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intrepid Learning NPS vs. Competitors
Compared to its competitors, Intrepid Learning's NPS is rated right above Campuswire.
| COMPANY | NPS Score | |
|---|---|---|
| Intrepid Learning | 100 |
| Campuswire | N/A |
 | Wisr, Inc. | N/A |
| Brainly | -8 |
Intrepid Learning Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Intrepid Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intrepid Learning Customer Loyalty vs. Competitors
Compared to its competitors, Intrepid Learning's Customer Loyalty score is rated right above Brainly.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intrepid Learning | 100% |
| Brainly | 78% |
| Campuswire | N/A |
| Wisr, Inc. | N/A |
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Intrepid Learning Product Quality
1.5/5
Intrepid Learning has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Intrepid Learning Product Information
Intrepid Learning’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://intrepidlearning.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Education
Intrepid Learning Product Quality vs. Competitors
Compared to its competitors, Intrepid Learning's Product Quality score is rated right above Campuswire, and is preceded by Brainly.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brainly | 3.3/5 |
| Intrepid Learning | 1.5/5 |
| Campuswire | N/A |
| Wisr, Inc. | N/A |
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Intrepid Learning Pricing
Intrepid Learning ROI & Value For Money
2.5/5
Intrepid Learning has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Intrepid Learning Pricing vs. Competitors
Compared to its competitors, Intrepid Learning's ROI score is rated right above Campuswire, and is preceded by Brainly.
| COMPANY | Pricing Score | |
|---|---|---|
| Brainly | 3/5 |
| Intrepid Learning | 2.5/5 |
| Campuswire | N/A |
| Wisr, Inc. | N/A |
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Intrepid Learning Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intrepid Learning Customer Satisfaction vs. Competitors
Compared to its competitors, Intrepid Learning's Customer Satisfaction score is rated right above Campuswire, and is preceded by Brainly.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brainly | 56% |
| Intrepid Learning | 0% |
| Campuswire | 0% |
| Wisr, Inc. | 0% |
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Intrepid Learning Customer Service
3.5/5
Intrepid Learning has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Intrepid Learning's Customer Service
Address
411 First Avenue South, Suite 404, Seattle, WA 98104
Website
http://intrepidlearning.com/
Phone Number
+1 (206) 381-3779
Intrepid Learning's Social Links
Intrepid Learning Customer Service vs. Competitors
Compared to its competitors, Intrepid Learning's Customer Service score is rated right above Brainly.
| COMPANY | Customer Service Score | |
|---|---|---|
| Intrepid Learning | 3.5/5 |
| Brainly | 3.1/5 |
| Campuswire | N/A |
| Wisr, Inc. | N/A |
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Intrepid Learning as an Employer
4.1/5
Intrepid Learning has a 4.1/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Intrepid Learning scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Intrepid Learning would recommend the brand to a friend. ENPS measures how likely Intrepid Learning employees would recommend working at Intrepid Learning to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
