53
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ironclad
Marketing or Exec? Claim Your Free Account
About Ironclad's Brand
Ironclad is the software layer for corporate legal. Among its major competitors, Ironclad is ranked in 1st place for NPS while YouTube is 2nd, and Feetz is 3rd.Their current valuation is $250.00M
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
Ironclad CMO
Ironclad Ranking
- #1 / 4 of its competitors
Ironclad NPS
Ironclad's Net Promoter Score (NPS) is a 53 with 70% Promoters, 13% Passives, and 17% Detractors. Net Promoter Score tracks whether Ironclad's customers would recommend using the product based on a scale of -100 to 100.
Ironclad Overall NPS
| 70% | Promoters |
|---|---|
| 13% | Passives |
| 17% | Detractors |
Ironclad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
Jul 2023 54 | Jul 2023 | 54 |
How Other Brands Compare
Ironclad is ranked first for NPS among its competitors. YouTube and Feetz come in second and third, with Vibrado Technologies coming in at #4. Among those competitors, it is the second most valued company behind YouTube.
Ironclad |  YouTube |  Feetz |  Vibrado Technologies | |
| Global Ranking | #- | #75 | #- | #- |
| NPS | 53 | 12 | - | - |
| Valuation Updated every 24 hours for public companies | $250.00M | $1.44T | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ironclad NPS by Usage
Ironclad's NPS was rated the highest by customers who have used Ironclad's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
Ironclad Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ironclad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ironclad Customer Loyalty vs. Competitors
Compared to its competitors, Ironclad's Customer Loyalty score is rated right above YouTube.
Unlock Ironclad Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ironclad Customer Loyalty vs. Competitors data and gain insights into your customers today.
Ironclad Product Quality
3.8/5
Ironclad has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ironclad's overall Product Quality score rated by its users and customers.
Ironclad Product Information
Ironclad serves markets in the United States. Ironclad supports Web devices and offers products for small and medium sized businesses.
Ironclad’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.ironcladapp.com/
Industry
Tech
Ecommerce and Marketplaces
Languages Supported
English
Product Type
Contract Management Software
Ironclad Product Quality vs. Competitors
Compared to its competitors, Ironclad's Product Quality score is rated right above YouTube.
Unlock Ironclad Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ironclad Product Quality vs. Competitors data and gain insights into your customers today.
Ironclad Pricing
Ironclad ROI & Value For Money
4.3/5
Ironclad has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ironclad's overall ROI score rated by its users and customers.
Ironclad Pricing Plans
Ironclad has a pricing structure that accommodates small and medium businesses.
Who Uses Ironclad?
Small Businesses
Medium Businesses
Ironclad Pricing vs. Competitors
Compared to its competitors, Ironclad's ROI score is rated right above YouTube.
Unlock Ironclad ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ironclad ROI vs. Competitors data and gain insights into your customers today.
Ironclad Customer Satisfaction (CSAT)
Ironclad Customer Satisfaction (CSAT) Score
100 / 100
Ironclad has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ironclad Customer Satisfaction vs. Competitors
Compared to its competitors, Ironclad's Customer Satisfaction score is rated right above YouTube.
Unlock Ironclad Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ironclad Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Ironclad Customer Service
5/5
Ironclad has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ironclad's overall Customer Service score rated by its users and customers.
About Ironclad's Customer Service
Address
San Francisco, CA
Website
https://www.ironcladapp.com/
Ironclad Customer Service vs. Competitors
Compared to its competitors, Ironclad's Customer Service score is rated right above YouTube.
Unlock Ironclad Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ironclad Customer Service vs. Competitors data and gain insights into your customers today.
