100
NPS
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Iwoca
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About Iwoca's Brand
Provider of working capital loans to small businesses. The company's working capital loans include small business loans to online retailers and sellers including unsecured business loans and short-term cash loans, enabling small business owners to turn cash flow into a competitive advantage and grow their businesses. Among its major competitors, Iwoca is ranked in 1st place for NPS while Standard Chartered is 2nd, and Barclays is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Iwoca Ranking
- #1 / 4 of its competitors
Iwoca NPS
Iwoca's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Iwoca's customers would recommend using the product based on a scale of -100 to 100.
Iwoca Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Iwoca NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Iwoca is ranked first for NPS among its competitors. Standard Chartered and Barclays come in second and third, with Ebury Partners coming in at #4.
Iwoca |  Standard Chartered |  Barclays |  Ebury Partners | |
| Global Ranking | #- | #918 | #- | #- |
| NPS | 100 | 32 | 7 | - |
| Valuation Updated every 24 hours for public companies | - | $15.81B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iwoca NPS vs. Competitors
Compared to its competitors, Iwoca's NPS is rated right above Standard Chartered.
| COMPANY | NPS Score | |
|---|---|---|
| Iwoca | 100 |
| Standard Chartered | 32 |
| Barclays | 7 |
| Ebury Partners | N/A |
Iwoca Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Iwoca users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Iwoca Customer Loyalty vs. Competitors
Compared to its competitors, Iwoca's Customer Loyalty score is rated right above Barclays.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Iwoca | 100% |
| Barclays | 82% |
| Standard Chartered | 81% |
| Ebury Partners | N/A |
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Iwoca Product Quality
5/5
Iwoca has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Iwoca Product Information
Iwoca’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.iwoca.co.uk
- Company Size
- 51-200 Employees
Iwoca Product Quality vs. Competitors
Compared to its competitors, Iwoca's Product Quality score is rated right above Standard Chartered.
| COMPANY | Product Quality Score | |
|---|---|---|
| Iwoca | 5/5 |
| Standard Chartered | 3.9/5 |
| Barclays | 3.5/5 |
| Ebury Partners | N/A |
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Iwoca Pricing
Iwoca ROI & Value For Money
5/5
Iwoca has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Iwoca Pricing vs. Competitors
Compared to its competitors, Iwoca's ROI score is rated right above Standard Chartered.
| COMPANY | Pricing Score | |
|---|---|---|
| Iwoca | 5/5 |
| Standard Chartered | 3.8/5 |
| Barclays | 3.2/5 |
| Ebury Partners | N/A |
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Iwoca Customer Satisfaction (CSAT)
Iwoca Customer Satisfaction (CSAT) Score
100 / 100
Iwoca has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Iwoca Customer Satisfaction vs. Competitors
Compared to its competitors, Iwoca's Customer Satisfaction score is rated right above Standard Chartered.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Iwoca | 100% |
| Standard Chartered | 83% |
| Barclays | 67% |
| Ebury Partners | 0% |
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Iwoca Customer Service
5/5
Iwoca has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Iwoca's Customer Service
Address
Elsley Court, London, W1W 8BE United Kingdom
Website
www.iwoca.co.uk
Iwoca Customer Service vs. Competitors
Compared to its competitors, Iwoca's Customer Service score is rated right above Standard Chartered.
| COMPANY | Customer Service Score | |
|---|---|---|
| Iwoca | 5/5 |
| Standard Chartered | 3.9/5 |
| Barclays | 3.3/5 |
| Ebury Partners | N/A |
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