-23
NPS
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Jaanuu
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About Jaanuu's Brand
Jaanuu was founded to reimagine the multi-billion dollar medical apparel market via the industry's first contemporary, Antimicrobial-finishe Among its major competitors, Jaanuu is ranked in 3rd place for NPS while Athleta is 1st, and Belk is 2nd.Their current valuation is $75.00M
Brand at a Glance
79%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Jaanuu Ranking
- #3 / 3 of its competitors
Jaanuu NPS
Jaanuu's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Jaanuu's customers would recommend using the product based on a scale of -100 to 100.
Jaanuu Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Jaanuu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -51 | Oct 2020 | -51 |
Dec 2020 -29 | Dec 2020 | -29 |
Feb 2021 -37 | Feb 2021 | -37 |
Sep 2021 -44 | Sep 2021 | -44 |
Jan 2022 -30 | Jan 2022 | -30 |
Feb 2022 -41 | Feb 2022 | -41 |
Mar 2022 -46 | Mar 2022 | -46 |
May 2022 -50 | May 2022 | -50 |
Oct 2022 -41 | Oct 2022 | -41 |
Jan 2023 -37 | Jan 2023 | -37 |
Apr 2023 -30 | Apr 2023 | -30 |
Jan 2024 -22 | Jan 2024 | -22 |
How Other Brands Compare
Jaanuu is ranked third for NPS among its competitors. Athleta and Belk come in first and second. Among those competitors, it is the third most valued company behind Athleta.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jaanuu NPS by Gender
Jaanuu's NPS was rated -60 by Female customers on Comparably.
Female
-60
Jaanuu's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Jaanuu's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Jaanuu Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Jaanuu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jaanuu Customer Loyalty Score by Gender
Jaanuu's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
Jaanuu Customer Loyalty Score by Industry
Jaanuu's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
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Jaanuu Customer Loyalty vs. Competitors
Compared to its competitors, Jaanuu's Customer Loyalty score is rated right above Belk, and is preceded by Athleta.
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Jaanuu Product Quality
3/5
Jaanuu has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Jaanuu Product Information
Jaanuu’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Jaanuu's product the highest.
- Website
- http://www.jaanuu.com
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Healthcare
Quick Insights into Jaanuu Product Quality
Jaanuu's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Jaanuu Product Quality the Highest
Jaanuu Product Quality Score by Gender
Jaanuu's Product Quality score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Jaanuu Product Quality Score by Industry
Jaanuu's Product Quality score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Jaanuu Product Quality vs. Competitors
Compared to its competitors, Jaanuu's Product Quality score is rated right above Belk, and is preceded by Athleta.
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Jaanuu Pricing
Jaanuu ROI & Value For Money
2.8/5
Jaanuu has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Jaanuu Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Jaanuu ROI
Jaanuu's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Jaanuu ROI the Highest
Jaanuu ROI Score by Gender
Jaanuu's ROI score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Jaanuu ROI Score by Industry
Jaanuu's ROI score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Jaanuu Pricing vs. Competitors
Compared to its competitors, Jaanuu's ROI score is rated right below Belk.
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Jaanuu Customer Satisfaction (CSAT)
Jaanuu Customer Satisfaction (CSAT) Score
67 / 100
Jaanuu has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jaanuu Customer Satisfaction vs. Competitors
Compared to its competitors, Jaanuu's Customer Satisfaction score is rated right above Belk, and is preceded by Athleta.
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Jaanuu Customer Service
3.1/5
Jaanuu has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Jaanuu's Customer Service
Address
Manhattan Beach, CA
Website
http://www.jaanuu.com
Quick Insights into Jaanuu Customer Service
Jaanuu's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Jaanuu Customer Service the Highest
Jaanuu Customer Service Score by Gender
Jaanuu's Customer Service score was rated 2.2 by Female customers on Comparably.
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Female
2.2/5
Male
N/A
Jaanuu Customer Service Score by Industry
Jaanuu's Customer Service score was rated 3.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Jaanuu Customer Service vs. Competitors
Compared to its competitors, Jaanuu's Customer Service score is rated right above Belk, and is preceded by Athleta.
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Jaanuu as an Employer
2.5/5
Jaanuu has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Jaanuu scored a -23 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Jaanuu would recommend the brand to a friend. ENPS measures how likely Jaanuu employees would recommend working at Jaanuu to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
