80
NPS
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Jazva
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About Jazva's Brand
Jazva is the most powerful cloud-based software available for the e-commerce market. Among its major competitors, Jazva is ranked in 1st place for NPS while Shippo is 2nd, and Shipwire is 3rd.
Brand at a Glance
2.9/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Jazva Ranking
- #1 / 4 of its competitors
Jazva NPS
Jazva's Net Promoter Score (NPS) is a 80 with 87% Promoters, 6% Passives, and 7% Detractors. Net Promoter Score tracks whether Jazva's customers would recommend using the product based on a scale of -100 to 100.
Jazva Overall NPS
| 87% | Promoters |
|---|---|
| 6% | Passives |
| 7% | Detractors |
Jazva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 80 | Aug 2020 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jazva NPS by Usage
Jazva's NPS was rated 62 points by customers who have used Jazva's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 62 | 1 to 2 Years | 62 |
Jazva Product Quality
2.9/5
Jazva has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Jazva Product Information
Jazva serves markets in the United States. Jazva supports Web devices and offers products for medium and large sized businesses.
Jazva’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.jazva.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
eCommerce Software
Warehouse Management Software
Inventory Management Software
Order Management Software
Channel Management Software
Inventory Control Software
Retail Management Software
Retail Store Software
Multi-Channel eCommerce Software
Jazva Product Quality vs. Competitors
Compared to its competitors, Jazva's Product Quality score is rated right above Shipwire, and is preceded by Shippo.
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VS
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Jazva Pricing
Jazva ROI & Value For Money
3.4/5
Jazva has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Jazva Pricing Plans
Jazva has a pricing structure that accommodates medium and large businesses.
Who Uses Jazva?
Medium Businesses
Large Enterprises
Jazva Pricing vs. Competitors
Compared to its competitors, Jazva's ROI score is rated right above Shipwire, and is preceded by Shippo.
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Jazva Customer Service
3.3/5
Jazva has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Jazva's Customer Service
Address
171 South Los Robles Ave, Pasadena, CA 91101
Website
http://www.jazva.com
Phone Number
(888) 500-2520
Jazva Customer Service vs. Competitors
Compared to its competitors, Jazva's Customer Service score is rated right above Shipwire, and is preceded by Shippo.
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Consumer vs. Employees
Jazva scored a 80 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Jazva would recommend the brand to a friend. ENPS measures how likely Jazva employees would recommend working at Jazva to a friend.
Net Promoter Score
80
NPS Score
| 87% | Promoters |
|---|---|
| 6% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
