43
NPS
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JobHopin
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About JobHopin's Brand
JobHopin is the Vietnam 1st career management and recruitment platform powered by AI/ML technology, which automates the sourcing process and helps the recruitment happen FASTER, EASIER, SMARTER. Among its major competitors, JobHopin is ranked in 1st place for NPS while LinkedIn is 2nd.
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
JobHopin Ranking
- #1 / 2 of its competitors
JobHopin NPS
JobHopin's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether JobHopin's customers would recommend using the product based on a scale of -100 to 100.
JobHopin Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
JobHopin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 80 | Oct 2021 | 80 |
Jun 2022 43 | Jun 2022 | 43 |
How Other Brands Compare
JobHopin is ranked first for NPS among its competitors. LinkedIn comes in second.
JobHopin |  LinkedIn | |
| Global Ranking | #- | #29 |
| NPS | 43 | 32 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
JobHopin NPS by Ethnicity
JobHopin's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
JobHopin Customer Reviews
Out of the 4 JobHopin customer reviews 4 were positive and 0 were constructive. JobHopin customer reviews reflect that all customers have a favorable experience using the products/services of the company.
JobHopin Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of JobHopin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
JobHopin Customer Loyalty Score by Ethnicity
JobHopin's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
JobHopin Customer Loyalty vs. Competitors
Compared to its competitors, JobHopin's Customer Loyalty score is rated right above LinkedIn.
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JobHopin Product Quality
4.1/5
JobHopin has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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JobHopin Product Information
JobHopin’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.jobhopin.com/en
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Quick Insights into JobHopin Product Quality
JobHopin's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked JobHopin Product Quality the Highest
JobHopin Product Quality Score by Ethnicity
JobHopin's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JobHopin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
JobHopin Product Quality vs. Competitors
Compared to its competitors, JobHopin's Product Quality score is rated right above LinkedIn.
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JobHopin Pricing
JobHopin ROI & Value For Money
3.9/5
JobHopin has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into JobHopin ROI
JobHopin's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked JobHopin ROI the Highest
JobHopin ROI Score by Ethnicity
JobHopin's ROI score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JobHopin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
JobHopin Pricing vs. Competitors
Compared to its competitors, JobHopin's ROI score is rated right above LinkedIn.
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JobHopin Customer Satisfaction (CSAT)
JobHopin Customer Satisfaction (CSAT) Score
80 / 100
JobHopin has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into JobHopin Customer Satisfaction
JobHopin's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked JobHopin's Customer Satisfaction.
Ranked JobHopin Customer Satisfaction the Highest
JobHopin Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
JobHopin's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JobHopin.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
JobHopin Customer Satisfaction vs. Competitors
Compared to its competitors, JobHopin's Customer Satisfaction score is rated right above LinkedIn.
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JobHopin Customer Service
4.2/5
JobHopin has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About JobHopin's Customer Service
Address
Nguy?n H?u C?nh, Ho Chi Minh City Viet Nam
Website
https://www.jobhopin.com/en
Phone Number
0899189969
JobHopin's Social Links
Quick Insights into JobHopin Customer Service
JobHopin's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked JobHopin's Customer Service score.
Ranked JobHopin Customer Service the Highest
JobHopin Customer Service Score by Ethnicity
JobHopin's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JobHopin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
JobHopin Customer Service vs. Competitors
Compared to its competitors, JobHopin's Customer Service score is rated right above LinkedIn.
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JobHopin as an Employer
4.1/5
JobHopin has a 4.1/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
JobHopin scored a 43 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of JobHopin would recommend the brand to a friend. ENPS measures how likely JobHopin employees would recommend working at JobHopin to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 54% | Promoters |
|---|---|
| 40% | Passive |
| 6% | Detractors |
