-68
NPS
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Johns Incredible Pizza Company
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About Johns Incredible Pizza Company's Brand
John’s Incredible Pizza is a chain of restaurants offering pizza and other food items, big screen TVs, themed rooms, games and rides. Among its major competitors, Johns Incredible Pizza Company is ranked in 3rd place for NPS while CEC Entertainment is 1st, and Peter Piper Pizza is 2nd.
Brand at a Glance
62%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Johns Incredible Pizza Company Ranking
- #3 / 4 of its competitors
Johns Incredible Pizza Company NPS
Johns Incredible Pizza Company's Net Promoter Score (NPS) is a -68 with 14% Promoters, 4% Passives, and 82% Detractors. Net Promoter Score tracks whether Johns Incredible Pizza Company's customers would recommend using the product based on a scale of -100 to 100.
Johns Incredible Pizza Company Overall NPS
| 14% | Promoters |
|---|---|
| 4% | Passives |
| 82% | Detractors |
Johns Incredible Pizza Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -77 | May 2022 | -77 |
Jun 2022 -77 | Jun 2022 | -77 |
Sep 2022 -79 | Sep 2022 | -79 |
Oct 2022 -79 | Oct 2022 | -79 |
Dec 2022 -79 | Dec 2022 | -79 |
Jan 2023 -81 | Jan 2023 | -81 |
Mar 2023 -77 | Mar 2023 | -77 |
Apr 2023 -76 | Apr 2023 | -76 |
May 2023 -74 | May 2023 | -74 |
Feb 2024 -72 | Feb 2024 | -72 |
Jul 2024 -72 | Jul 2024 | -72 |
Jan 2025 -68 | Jan 2025 | -68 |
How Other Brands Compare
Johns Incredible Pizza Company is ranked third for NPS among its competitors. CEC Entertainment and Peter Piper Pizza come in first and second, with GREEN IS BETTER SALAD BARS coming in at #4.
Johns Incredible Pizza Company |  Peter Piper Pizza |  CEC Entertainment |  GREEN IS BETTER SALAD BARS | |
| Global Ranking | #- | #852 | #- | #- |
| NPS | -68 | -20 | -1 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Johns Incredible Pizza Company NPS by Gender
Male customers rated Johns Incredible Pizza Company's NPS 26 points higher than Female customers.
Male
-50
Johns Incredible Pizza Company's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-76
Johns Incredible Pizza Company's NPS was rated -76 by Female customers on Comparably.
12%
Promoters
0%
Passives
88%
Detractors
Johns Incredible Pizza Company NPS by Ethnicity
Johns Incredible Pizza Company's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -60 | African American/Black | -60 |
Other -100 | Other | -100 |
Johns Incredible Pizza Company NPS by Age
Johns Incredible Pizza Company's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Johns Incredible Pizza Company NPS by Usage
Johns Incredible Pizza Company's NPS was rated the highest by customers who have used Johns Incredible Pizza Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
5 to 10 Years -66 | 5 to 10 Years | -66 |
Over 10 Years -100 | Over 10 Years | -100 |
Johns Incredible Pizza Company NPS vs. Competitors
Compared to its competitors, Johns Incredible Pizza Company's NPS is rated right below Peter Piper Pizza.
| COMPANY | NPS Score | |
|---|---|---|
| CEC Entertainment | -1 |
| Peter Piper Pizza | -20 |
| Johns Incredible Pizza Company | -68 |
Johns Incredible Pizza Company Customer Reviews
Out of the 7 Johns Incredible Pizza Company customer reviews 1 was positive and 6 were constructive. Johns Incredible Pizza Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Johns Incredible Pizza Company Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Johns Incredible Pizza Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Johns Incredible Pizza Company Customer Loyalty Score by Gender
Male customers rated Johns Incredible Pizza Company's Customer Loyalty score 17% higher than Female customers.
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Male
78%
Yes
Female
61%
Yes
Johns Incredible Pizza Company Customer Loyalty Score by Ethnicity
Johns Incredible Pizza Company's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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64
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
46
out of 100
Other
Johns Incredible Pizza Company Customer Loyalty Score by Age
Johns Incredible Pizza Company's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 55% | 36-40 | 55% |
46-50 55% | 46-50 | 55% |
Johns Incredible Pizza Company Customer Loyalty Score by Usage
Johns Incredible Pizza Company's Customer Loyalty score was rated the highest by customers who have used Johns Incredible Pizza Company's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Johns Incredible Pizza Company Customer Loyalty Score by Industry
Johns Incredible Pizza Company's Customer Loyalty score was rated 40% by Education industry customers.
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Johns Incredible Pizza Company Customer Loyalty vs. Competitors
Compared to its competitors, Johns Incredible Pizza Company's Customer Loyalty score is rated right below CEC Entertainment.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Peter Piper Pizza | 77% |
| CEC Entertainment | 67% |
| Johns Incredible Pizza Company | 62% |
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Johns Incredible Pizza Company Product Quality
1.5/5
Johns Incredible Pizza Company has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Johns Incredible Pizza Company Product Information
Johns Incredible Pizza Company’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Johns Incredible Pizza Company's product the highest.
- Website
- http://johnspizza.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Food and Beverages
Gaming
Quick Insights into Johns Incredible Pizza Company Product Quality
Johns Incredible Pizza Company's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Johns Incredible Pizza Company's products/services for Over 10 Years.
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Ranked Johns Incredible Pizza Company Product Quality the Highest
Ranked Johns Incredible Pizza Company Product Quality the Lowest
Johns Incredible Pizza Company Product Quality Score by Gender
Male customers rated Johns Incredible Pizza Company's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Johns Incredible Pizza Company Product Quality Score by Ethnicity
Johns Incredible Pizza Company's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Johns Incredible Pizza Company Product Quality Score by Age
Johns Incredible Pizza Company's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
Johns Incredible Pizza Company Product Quality Score by Usage
Johns Incredible Pizza Company's Product Quality score was rated the highest by customers who have used Johns Incredible Pizza Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Johns Incredible Pizza Company Product Quality Score by Industry
Johns Incredible Pizza Company's Product Quality score was rated 1.5 stars by Education industry customers.
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Johns Incredible Pizza Company Product Quality vs. Competitors
Compared to its competitors, Johns Incredible Pizza Company's Product Quality score is rated right below Peter Piper Pizza.
| COMPANY | Product Quality Score | |
|---|---|---|
| CEC Entertainment | 3.3/5 |
| Peter Piper Pizza | 2.5/5 |
| Johns Incredible Pizza Company | 1.5/5 |
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Johns Incredible Pizza Company Pricing
Johns Incredible Pizza Company ROI & Value For Money
1.5/5
Johns Incredible Pizza Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Johns Incredible Pizza Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Johns Incredible Pizza Company ROI
Johns Incredible Pizza Company's ROI score was rated highest by customers who have used Johns Incredible Pizza Company's products/services for 2 to 5 Years, and rated lowest by customers who have used Johns Incredible Pizza Company's products/services for Over 10 Years.
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Ranked Johns Incredible Pizza Company ROI the Highest
Ranked Johns Incredible Pizza Company ROI the Lowest
Johns Incredible Pizza Company ROI Score by Gender
Male customers rated Johns Incredible Pizza Company's ROI score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Johns Incredible Pizza Company ROI Score by Ethnicity
Johns Incredible Pizza Company's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Johns Incredible Pizza Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Johns Incredible Pizza Company ROI Score by Age
Johns Incredible Pizza Company's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
Johns Incredible Pizza Company ROI Score by Usage
Johns Incredible Pizza Company's ROI score was rated the highest by customers who have used Johns Incredible Pizza Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Johns Incredible Pizza Company ROI Score by Industry
Johns Incredible Pizza Company's ROI score was rated 1.5 stars by Education industry customers.
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Johns Incredible Pizza Company Pricing vs. Competitors
Compared to its competitors, Johns Incredible Pizza Company's ROI score is rated right below Peter Piper Pizza.
| COMPANY | Pricing Score | |
|---|---|---|
| CEC Entertainment | 3.2/5 |
| Peter Piper Pizza | 2.4/5 |
| Johns Incredible Pizza Company | 1.5/5 |
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Johns Incredible Pizza Company Customer Satisfaction (CSAT)
Johns Incredible Pizza Company Customer Satisfaction (CSAT) Score
21 / 100
Johns Incredible Pizza Company has an overall Customer Satisfaction score of 21 rated by its users and customers.
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Very Satisfied
12%
Satisfied
9%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
3%
Very Dissatisfied
74%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Johns Incredible Pizza Company Customer Satisfaction
Johns Incredible Pizza Company's Customer Satisfaction score was rated highest by customers who have used Johns Incredible Pizza Company's products/services for 2 to 5 Years, and rated lowest by customers who have used Johns Incredible Pizza Company's products/services for Over 10 Years.
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Ranked Johns Incredible Pizza Company Customer Satisfaction the Highest
Ranked Johns Incredible Pizza Company Customer Satisfaction the Lowest
Johns Incredible Pizza Company Customer Satisfaction Score by Gender
Male customers rated Johns Incredible Pizza Company's Customer Satisfaction score 5 points higher than Female customers.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
20 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
Johns Incredible Pizza Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Johns Incredible Pizza Company's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Hispanic or Latino
Johns Incredible Pizza Company's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
17%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Johns Incredible Pizza Company's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Johns Incredible Pizza Company Customer Satisfaction Score by Age
Johns Incredible Pizza Company's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 46-50 | 0% |
Johns Incredible Pizza Company Customer Satisfaction Score by Usage
Johns Incredible Pizza Company's Customer Satisfaction score was rated the highest by customers who have used Johns Incredible Pizza Company's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Johns Incredible Pizza Company Customer Satisfaction vs. Competitors
Compared to its competitors, Johns Incredible Pizza Company's Customer Satisfaction score is rated right below Peter Piper Pizza.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CEC Entertainment | 59% |
| Peter Piper Pizza | 31% |
| Johns Incredible Pizza Company | 20% |
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Johns Incredible Pizza Company Customer Service
1.5/5
Johns Incredible Pizza Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Johns Incredible Pizza Company's Customer Service
Address
22342 Avenida Empresa, Suite 220, Rancho Santa Margarita, CA 92688
Website
http://johnspizza.com
Phone Number
949-916-2000
Quick Insights into Johns Incredible Pizza Company Customer Service
Johns Incredible Pizza Company's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Johns Incredible Pizza Company's products/services for Over 10 Years.
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Ranked Johns Incredible Pizza Company Customer Service the Highest
Ranked Johns Incredible Pizza Company Customer Service the Lowest
Johns Incredible Pizza Company Customer Service Score by Gender
Male customers rated Johns Incredible Pizza Company's Customer Service score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
Johns Incredible Pizza Company Customer Service Score by Ethnicity
Johns Incredible Pizza Company's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Johns Incredible Pizza Company Customer Service Score by Age
Johns Incredible Pizza Company's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
36-40 2.5 | 36-40 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
Johns Incredible Pizza Company Customer Service Score by Usage
Johns Incredible Pizza Company's Customer Service score was rated the highest by customers who have used Johns Incredible Pizza Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Johns Incredible Pizza Company Customer Service Score by Industry
Johns Incredible Pizza Company's Customer Service score was rated 1.5 stars by Education industry customers.
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Johns Incredible Pizza Company Customer Service vs. Competitors
Compared to its competitors, Johns Incredible Pizza Company's Customer Service score is rated right below Peter Piper Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| CEC Entertainment | 3.4/5 |
| Peter Piper Pizza | 2.5/5 |
| Johns Incredible Pizza Company | 1.5/5 |
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Johns Incredible Pizza Company as an Employer
Consumer vs. Employees
Johns Incredible Pizza Company scored a -68 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Johns Incredible Pizza Company would recommend the brand to a friend. ENPS measures how likely Johns Incredible Pizza Company employees would recommend working at Johns Incredible Pizza Company to a friend.
Net Promoter Score
-68
NPS Score
| 14% | Promoters |
|---|---|
| 4% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 19% | Promoters |
|---|---|
| 14% | Passive |
| 67% | Detractors |
