CEC Entertainment NPS & Customer Reviews

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CEC Entertainment

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CEC Entertainment

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About CEC Entertainment's Brand

Chuck E. Cheese organizes events for children with games, rides, prizes, food, and entertainment activities. Among its major competitors, CEC Entertainment is ranked in 3rd place for NPS while Dave & Buster's is 1st, and SeaWorld Parks & Entertainment is 2nd. Overall, CEC Entertainment has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

67%

Customer Loyalty

3.3/5

Product Quality

3.2/5

Pricing

3.4/5

Customer Service

CEC Entertainment CMO

Sherri Landry

CEC Entertainment Ranking

^#3 / 4 of its competitors

CEC Entertainment NPS

CEC Entertainment's Net Promoter Score (NPS) is a -1 with 42% Promoters, 15% Passives, and 43% Detractors. Net Promoter Score tracks whether CEC Entertainment's customers would recommend using the product based on a scale of -100 to 100.

CEC Entertainment Overall NPS

-1

NPS

42%	Promoters
15%	Passives
43%	Detractors

CEC Entertainment NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2024 -3	Feb 2024	-3
Mar 2024 -5	Mar 2024	-5
Apr 2024 -5	Apr 2024	-5
May 2024 -5	May 2024	-5
Jun 2024 -5	Jun 2024	-5
Jul 2024 -4	Jul 2024	-4
Nov 2024 -4	Nov 2024	-4
Jan 2025 -4	Jan 2025	-4
Feb 2025 -4	Feb 2025	-4
Sep 2025 -4	Sep 2025	-4
Dec 2025 -2	Dec 2025	-2
Jan 2026 -2	Jan 2026	-2

How Other Brands Compare

CEC Entertainment is ranked third for NPS among its competitors. Dave & Buster's and SeaWorld Parks & Entertainment come in first and second, with Peter Piper Pizza coming in at #4.

	CEC Entertainment	Dave & Buster's	Peter Piper Pizza	SeaWorld Parks & Entertainment
Global Ranking	#-	#484	#852	#935
NPS	-1	30	-20	7
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	-	$1.66B	-	$3.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CEC Entertainment NPS by Gender

Male customers rated CEC Entertainment's NPS 51 points higher than Female customers.

Male

CEC Entertainment's NPS was rated 6 by Male customers on Comparably.

50%

Promoters

Passives

44%

Detractors

Female

-45

CEC Entertainment's NPS was rated -45 by Female customers on Comparably.

22%

Promoters

11%

Passives

67%

Detractors

CEC Entertainment NPS by Ethnicity

CEC Entertainment's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -10	Caucasian	-10
Hispanic or Latino 25	Hispanic or Latino	25
African American/Black -60	African American/Black	-60
Other 0	Other	0

CEC Entertainment NPS by Age

CEC Entertainment's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

10%

50%

31-35

25%

75%

36-40

75%

25%

46-50

25%

50%

CEC Entertainment NPS by Usage

CEC Entertainment's NPS was rated the highest by customers who have used CEC Entertainment's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -26	Less than 1 Year	-26
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years -67	5 to 10 Years	-67
Over 10 Years 43	Over 10 Years	43

CEC Entertainment NPS vs. Competitors

Compared to its competitors, CEC Entertainment's NPS is rated right above Peter Piper Pizza, and is preceded by Hugs.

COMPANY		NPS Score
	Dave & Buster's	30
	SeaWorld Parks & Entertainment	7
	Hugs	N/A
	CEC Entertainment	-1
	Peter Piper Pizza	-20
	Johns Incredible Pizza Company	-68

CEC Entertainment Customer Reviews

Out of the 5 CEC Entertainment customer reviews 1 was positive and 4 were constructive. CEC Entertainment customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

CEC Entertainment Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of CEC Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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67%

33%

CEC Entertainment Customer Loyalty Score by Gender

Female customers rated CEC Entertainment's Customer Loyalty score 19% higher than Male customers.

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Male

61%

Yes

Female

80%

Yes

CEC Entertainment Customer Loyalty Score by Ethnicity

CEC Entertainment's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Other

CEC Entertainment Customer Loyalty Score by Age

CEC Entertainment's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 46%	18-25	46%
31-35 78%	31-35	78%
36-40 100%	36-40	100%
46-50 100%	46-50	100%

CEC Entertainment Customer Loyalty Score by Usage

CEC Entertainment's Customer Loyalty score was rated the highest by customers who have used CEC Entertainment's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	21%
2 to 5 Years	78%
5 to 10 Years	100%
Over 10 Years	100%

CEC Entertainment Customer Loyalty Score by Industry

CEC Entertainment's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	66%
Accounting	61%

CEC Entertainment Customer Loyalty vs. Competitors

Compared to its competitors, CEC Entertainment's Customer Loyalty score is rated right above Johns Incredible Pizza Company, and is preceded by SeaWorld Parks & Entertainment.

COMPANY		Customer Loyalty Score
	Dave & Buster's	77%
	Peter Piper Pizza	77%
	SeaWorld Parks & Entertainment	71%
	CEC Entertainment	67%
	Johns Incredible Pizza Company	62%
	Hugs	N/A

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CEC Entertainment Product Quality

3.3/5

CEC Entertainment has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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CEC Entertainment Product Information

CEC Entertainment’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CEC Entertainment's product the highest. Reviewers from the Accounting industry rated CEC Entertainment the lowest at 2.9.

Website: http://chuckecheese.com

Company Size: 10,000+ Employees

Industry

Consumer Services

Food and Beverages

Sports & Entertainment

Quick Insights into CEC Entertainment Product Quality

CEC Entertainment's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by Female customers.

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Ranked CEC Entertainment Product Quality the Highest

Hispanic or Latino	4.5
2 to 5 Years	4.1
Tech	3.9

Ranked CEC Entertainment Product Quality the Lowest

Less than 1 Year	2.7
46-50	2.5
Female	2.5

CEC Entertainment Product Quality Score by Gender

Male customers rated CEC Entertainment's Product Quality score 1.2 stars higher than Female customers.

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Male

3.7/5

Female

2.5/5

CEC Entertainment Product Quality Score by Ethnicity

CEC Entertainment's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 2.9	African American/Black	2.9
Other 3.2	Other	3.2

CEC Entertainment Product Quality Score by Age

CEC Entertainment's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.2	18-25	3.2
31-35 3.7	31-35	3.7
36-40 3.6	36-40	3.6
46-50 2.5	46-50	2.5

CEC Entertainment Product Quality Score by Usage

CEC Entertainment's Product Quality score was rated the highest by customers who have used CEC Entertainment's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.7
2 to 5 Years	4.1
5 to 10 Years	3.8
Over 10 Years	3.8

CEC Entertainment Product Quality Score by Industry

CEC Entertainment's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.9
Accounting	2.9

CEC Entertainment Product Quality vs. Competitors

Compared to its competitors, CEC Entertainment's Product Quality score is rated right above Peter Piper Pizza, and is preceded by SeaWorld Parks & Entertainment.

COMPANY		Product Quality Score
	Dave & Buster's	3.9/5
	SeaWorld Parks & Entertainment	3.4/5
	CEC Entertainment	3.3/5
	Peter Piper Pizza	2.5/5
	Johns Incredible Pizza Company	1.5/5
	Hugs	N/A

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CEC Entertainment Pricing

CEC Entertainment ROI & Value For Money

3.2/5

CEC Entertainment has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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CEC Entertainment Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from CEC Entertainment.

Quick Insights into CEC Entertainment ROI

CEC Entertainment's ROI score was rated highest by customers ages 36-40, and rated lowest by Female customers.

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Ranked CEC Entertainment ROI the Highest

36-40	4
Over 10 Years	3.9
Hispanic or Latino	3.5

Ranked CEC Entertainment ROI the Lowest

Less than 1 Year	2.6
46-50	2.4
Female	2.4

CEC Entertainment ROI Score by Gender

Male customers rated CEC Entertainment's ROI score 1.1 stars higher than Female customers.

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Male

3.5/5

Female

2.4/5

CEC Entertainment ROI Score by Ethnicity

CEC Entertainment's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 2.8	African American/Black	2.8
Other 3.1	Other	3.1

CEC Entertainment ROI Score by Age

CEC Entertainment's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 2.9	18-25	2.9
31-35 3.1	31-35	3.1
36-40 4	36-40	4
46-50 2.4	46-50	2.4

CEC Entertainment ROI Score by Usage

CEC Entertainment's ROI score was rated the highest by customers who have used CEC Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
2 to 5 Years	2.7
5 to 10 Years	3.5
Over 10 Years	3.9

CEC Entertainment ROI Score by Industry

CEC Entertainment's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.5
Accounting	2.9

CEC Entertainment Pricing vs. Competitors

Compared to its competitors, CEC Entertainment's ROI score is rated right above Peter Piper Pizza, and is preceded by SeaWorld Parks & Entertainment.

COMPANY		Pricing Score
	Dave & Buster's	3.6/5
	SeaWorld Parks & Entertainment	3.3/5
	CEC Entertainment	3.2/5
	Peter Piper Pizza	2.4/5
	Johns Incredible Pizza Company	1.5/5
	Hugs	N/A

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CEC Entertainment Customer Satisfaction (CSAT)

CEC Entertainment Customer Satisfaction (CSAT) Score

59 / 100

CEC Entertainment has an overall Customer Satisfaction score of 59 rated by its users and customers.

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Very Satisfied	39%
Satisfied	20%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	9%
Very Dissatisfied	13%

Very Satisfied

39%

Satisfied

20%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CEC Entertainment Customer Satisfaction

CEC Entertainment's Customer Satisfaction score was rated highest by customers who have used CEC Entertainment's products/services for 2 to 5 Years, and rated lowest by customers from the Accounting industry.

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Ranked CEC Entertainment Customer Satisfaction the Highest

2 to 5 Years	100%
Hispanic or Latino	100%
Male	77%

Ranked CEC Entertainment Customer Satisfaction the Lowest

Other	50%
Female	44%
Accounting	25%

CEC Entertainment Customer Satisfaction Score by Gender

Male customers rated CEC Entertainment's Customer Satisfaction score 33 points higher than Female customers.

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77 / 100

Male

	Very Satisfied	46%
	Satisfied	31%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	15%
	Very Dissatisfied	0%

44 / 100

Female

	Very Satisfied	33%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	23%
	Dissatisfied	0%
	Very Dissatisfied	33%

CEC Entertainment Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CEC Entertainment's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

CSAT according to Hispanic or Latino

CEC Entertainment's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

CEC Entertainment's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Other

CEC Entertainment's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

CEC Entertainment Customer Satisfaction Score by Age

CEC Entertainment's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

63%

31-35

75%

36-40

75%

46-50

50%

CEC Entertainment Customer Satisfaction Score by Usage

CEC Entertainment's Customer Satisfaction score was rated the highest by customers who have used CEC Entertainment's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50
2 to 5 Years	100
5 to 10 Years	67
Over 10 Years	70

CEC Entertainment Customer Satisfaction Score by Industry

CEC Entertainment's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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			"score": 72,
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			"scoreLabel": 72
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Tech	72
Accounting	25

CEC Entertainment Customer Satisfaction vs. Competitors

Compared to its competitors, CEC Entertainment's Customer Satisfaction score is rated right above Peter Piper Pizza, and is preceded by SeaWorld Parks & Entertainment.

COMPANY		Customer Satisfaction (CSAT) Score
	Dave & Buster's	75%
	SeaWorld Parks & Entertainment	61%
	CEC Entertainment	59%
	Peter Piper Pizza	31%
	Johns Incredible Pizza Company	20%
	Hugs	0%

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CEC Entertainment Customer Service

3.4/5

CEC Entertainment has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About CEC Entertainment's Customer Service

Address

Irving, TX

Website

http://chuckecheese.com

Phone Number

(888) 778-7193

Quick Insights into CEC Entertainment Customer Service

CEC Entertainment's Customer Service score was rated highest by customers who have used CEC Entertainment's products/services for 5 to 10 Years, and rated lowest by Female customers.

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Ranked CEC Entertainment Customer Service the Highest

5 to 10 Years	4
36-40	3.7
Hispanic or Latino	3.7

Ranked CEC Entertainment Customer Service the Lowest

Less than 1 Year	2.7
African American/Black	2.6
Female	2.4

CEC Entertainment Customer Service Score by Gender

Male customers rated CEC Entertainment's Customer Service score 1.3 stars higher than Female customers.

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Male

3.7/5

Female

2.4/5

CEC Entertainment Customer Service Score by Ethnicity

CEC Entertainment's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 2.6	African American/Black	2.6
Other 2.7	Other	2.7

CEC Entertainment Customer Service Score by Age

CEC Entertainment's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 3.1	18-25	3.1
31-35 2.9	31-35	2.9
36-40 3.7	36-40	3.7
46-50 2.7	46-50	2.7

CEC Entertainment Customer Service Score by Usage

CEC Entertainment's Customer Service score was rated the highest by customers who have used CEC Entertainment's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.7
2 to 5 Years	3.2
5 to 10 Years	4
Over 10 Years	3.8

CEC Entertainment Customer Service Score by Industry

CEC Entertainment's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.7
Accounting	3.3

CEC Entertainment Customer Service vs. Competitors

Compared to its competitors, CEC Entertainment's Customer Service score is rated right above Peter Piper Pizza, and is preceded by SeaWorld Parks & Entertainment.

COMPANY		Customer Service Score
	Dave & Buster's	4/5
	SeaWorld Parks & Entertainment	3.5/5
	CEC Entertainment	3.4/5
	Peter Piper Pizza	2.5/5
	Johns Incredible Pizza Company	1.5/5
	Hugs	N/A

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CEC Entertainment as an Employer

2.7/5

CEC Entertainment has a 2.7/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of CEC Entertainment

Thomas Leverton

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CEC Entertainment scored a -1 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of CEC Entertainment would recommend the brand to a friend. ENPS measures how likely CEC Entertainment employees would recommend working at CEC Entertainment to a friend.

Net Promoter Score

-1

NPS Score

42%	Promoters
15%	Passive
43%	Detractors

Employee Net Promoter Score

-29

eNPS Score

26%	Promoters
19%	Passive
55%	Detractors

Global Ranking Snapshot

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