-59
NPS
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Jos. A Bank
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About Jos. A Bank's Brand
Jos. A. Bank is not just another menswear retailer. What makes us unique is also what has attracted customers to our stores for 106 years; Among its major competitors, Jos. A Bank is ranked in 3rd place for NPS while Brooks Brothers is 1st, and Macy's is 2nd.
Brand at a Glance
72%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
1.8/5
Customer Service
Jos. A Bank Ranking
- #3 / 4 of its competitors
Jos. A Bank NPS
Jos. A Bank's Net Promoter Score (NPS) is a -59 with 15% Promoters, 11% Passives, and 74% Detractors. Net Promoter Score tracks whether Jos. A Bank's customers would recommend using the product based on a scale of -100 to 100.
Jos. A Bank Overall NPS
| 15% | Promoters |
|---|---|
| 11% | Passives |
| 74% | Detractors |
Jos. A Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -53 | Mar 2024 | -53 |
Apr 2024 -56 | Apr 2024 | -56 |
May 2024 -56 | May 2024 | -56 |
Aug 2024 -55 | Aug 2024 | -55 |
Jan 2025 -57 | Jan 2025 | -57 |
Mar 2025 -57 | Mar 2025 | -57 |
May 2025 -58 | May 2025 | -58 |
Jun 2025 -58 | Jun 2025 | -58 |
Jul 2025 -60 | Jul 2025 | -60 |
Sep 2025 -60 | Sep 2025 | -60 |
Oct 2025 -59 | Oct 2025 | -59 |
Nov 2025 -59 | Nov 2025 | -59 |
How Other Brands Compare
Jos. A Bank is ranked third for NPS among its competitors. Brooks Brothers and Macy's come in first and second, with The Astor coming in at #4.
Jos. A Bank |  Macy's |  Brooks Brothers |  The Astor | |
| Global Ranking | #- | #254 | #444 | #- |
| NPS | -59 | -11 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.88B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jos. A Bank NPS by Gender
Male customers rated Jos. A Bank's NPS 39 points higher than Female customers.
Male
-61
Jos. A Bank's NPS was rated -61 by Male customers on Comparably.
15%
Promoters
9%
Passives
76%
Detractors
Female
-100
Jos. A Bank's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Jos. A Bank NPS by Ethnicity
Jos. A Bank's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
African American/Black -34 | African American/Black | -34 |
Other -87 | Other | -87 |
Jos. A Bank NPS by Age
Jos. A Bank's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Jos. A Bank NPS by Usage
Jos. A Bank's NPS was rated the highest by customers who have used Jos. A Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -43 | 2 to 5 Years | -43 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -85 | Over 10 Years | -85 |
Jos. A Bank NPS vs. Competitors
Compared to its competitors, Jos. A Bank's NPS is rated right below Macy's.
| COMPANY | NPS Score | |
|---|---|---|
| Brooks Brothers | 0 |
| The Astor | N/A |
| Macy's | -11 |
| Jos. A Bank | -59 |
Jos. A Bank Customer Reviews
Out of the 9 Jos. A Bank customer reviews 3 were positive and 6 were constructive. Jos. A Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Jos. A Bank Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Jos. A Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jos. A Bank Customer Loyalty Score by Gender
Male customers rated Jos. A Bank's Customer Loyalty score 2% higher than Female customers.
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Male
68%
Yes
Female
66%
Yes
Jos. A Bank Customer Loyalty Score by Ethnicity
Jos. A Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jos. A Bank.
71
out of 100
Caucasian
100
out of 100
African American/Black
66
out of 100
Other
Jos. A Bank Customer Loyalty Score by Age
Jos. A Bank's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
56-60 59% | 56-60 | 59% |
61-65 80% | 61-65 | 80% |
66+ 75% | 66+ | 75% |
Jos. A Bank Customer Loyalty Score by Usage
Jos. A Bank's Customer Loyalty score was rated the highest by customers who have used Jos. A Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Jos. A Bank Customer Loyalty Score by Industry
Jos. A Bank's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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Jos. A Bank Customer Loyalty vs. Competitors
Compared to its competitors, Jos. A Bank's Customer Loyalty score is rated right above Brooks Brothers, and is preceded by Macy's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Macy's | 77% |
| Jos. A Bank | 72% |
| Brooks Brothers | 70% |
| The Astor | N/A |
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Jos. A Bank Product Quality
2.2/5
Jos. A Bank has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Jos. A Bank Product Information
Jos. A Bank’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Jos. A Bank's product the highest. Reviewers from the Banking and Financial Services industry rated Jos. A Bank the lowest at 1.6.
- Website
- http://www.josabank.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Jos. A Bank Product Quality
Jos. A Bank's Product Quality score was rated highest by customers from the Education industry, and rated lowest by Other customers.
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Ranked Jos. A Bank Product Quality the Highest
Ranked Jos. A Bank Product Quality the Lowest
Jos. A Bank Product Quality Score by Gender
Male customers rated Jos. A Bank's Product Quality score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Jos. A Bank Product Quality Score by Ethnicity
Jos. A Bank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.5 | Other | 1.5 |
Jos. A Bank Product Quality Score by Age
Jos. A Bank's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.7 | 46-50 | 2.7 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Jos. A Bank Product Quality Score by Usage
Jos. A Bank's Product Quality score was rated the highest by customers who have used Jos. A Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jos. A Bank Product Quality Score by Industry
Jos. A Bank's Product Quality score was rated the highest by Education industry customers, and the lowest by Energy and Manufacturing industry customers.
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Jos. A Bank Product Quality vs. Competitors
Compared to its competitors, Jos. A Bank's Product Quality score is rated right above The Astor, and is preceded by Macy's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brooks Brothers | 3.3/5 |
| Macy's | 3.1/5 |
| Jos. A Bank | 2.2/5 |
| The Astor | N/A |
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Jos. A Bank Pricing
Jos. A Bank ROI & Value For Money
2.2/5
Jos. A Bank has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Jos. A Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Jos. A Bank.
Quick Insights into Jos. A Bank ROI
Jos. A Bank's ROI score was rated highest by customers from the Education industry, and rated lowest by Other customers.
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Ranked Jos. A Bank ROI the Highest
Ranked Jos. A Bank ROI the Lowest
Jos. A Bank ROI Score by Gender
Male customers rated Jos. A Bank's ROI score 0.4 stars higher than Female customers.
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Male
2/5
Female
1.6/5
Jos. A Bank ROI Score by Ethnicity
Jos. A Bank's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Jos. A Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3 | African American/Black | 3 |
Other 1.5 | Other | 1.5 |
Jos. A Bank ROI Score by Age
Jos. A Bank's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.1 | 46-50 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 1.6 | 66+ | 1.6 |
Jos. A Bank ROI Score by Usage
Jos. A Bank's ROI score was rated the highest by customers who have used Jos. A Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jos. A Bank ROI Score by Industry
Jos. A Bank's ROI score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.
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Jos. A Bank Pricing vs. Competitors
Compared to its competitors, Jos. A Bank's ROI score is rated right above The Astor, and is preceded by Macy's.
| COMPANY | Pricing Score | |
|---|---|---|
| Brooks Brothers | 3.2/5 |
| Macy's | 3.1/5 |
| Jos. A Bank | 2.2/5 |
| The Astor | N/A |
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Jos. A Bank Customer Satisfaction (CSAT)
Jos. A Bank Customer Satisfaction (CSAT) Score
27 / 100
Jos. A Bank has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
15%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jos. A Bank Customer Satisfaction
Jos. A Bank's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked Jos. A Bank Customer Satisfaction the Highest
Ranked Jos. A Bank Customer Satisfaction the Lowest
Jos. A Bank Customer Satisfaction Score by Gender
Male customers rated Jos. A Bank's Customer Satisfaction score 0 points higher than Female customers.
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24 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 70% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Jos. A Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jos. A Bank's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
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15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
81%
CSAT according to African American/Black
Jos. A Bank's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Jos. A Bank's Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.
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12 / 100
Very Satisfied
0%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
88%
Jos. A Bank Customer Satisfaction Score by Age
Jos. A Bank's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 25% | |||||||||||||||
| 56-60 | 10% | |||||||||||||||
| 61-65 | 22% | |||||||||||||||
| 66+ | 9% |
Jos. A Bank Customer Satisfaction Score by Usage
Jos. A Bank's Customer Satisfaction score was rated the highest by customers who have used Jos. A Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Jos. A Bank Customer Satisfaction Score by Industry
Jos. A Bank's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Jos. A Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Jos. A Bank's Customer Satisfaction score is rated right above The Astor, and is preceded by Macy's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Brooks Brothers | 58% |
| Macy's | 52% |
| Jos. A Bank | 28% |
| The Astor | 0% |
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Jos. A Bank Customer Service
1.8/5
Jos. A Bank has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Jos. A Bank's Customer Service
Address
P.O. Box 1000, Hampstead, MD
Website
http://www.josabank.com
Phone Number
+1 (800) 285-2265
Quick Insights into Jos. A Bank Customer Service
Jos. A Bank's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Jos. A Bank's products/services for Over 10 Years.
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Ranked Jos. A Bank Customer Service the Highest
Ranked Jos. A Bank Customer Service the Lowest
Jos. A Bank Customer Service Score by Gender
Male customers rated Jos. A Bank's Customer Service score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Jos. A Bank Customer Service Score by Ethnicity
Jos. A Bank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Jos. A Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.5 | Other | 1.5 |
Jos. A Bank Customer Service Score by Age
Jos. A Bank's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.1 | 46-50 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Jos. A Bank Customer Service Score by Usage
Jos. A Bank's Customer Service score was rated the highest by customers who have used Jos. A Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Jos. A Bank Customer Service Score by Industry
Jos. A Bank's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Education industry customers.
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Jos. A Bank Customer Service vs. Competitors
Compared to its competitors, Jos. A Bank's Customer Service score is rated right above The Astor, and is preceded by Macy's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brooks Brothers | 3/5 |
| Macy's | 2.9/5 |
| Jos. A Bank | 1.8/5 |
| The Astor | N/A |
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Jos. A Bank as an Employer
3.9/5
Jos. A Bank has a 3.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Jos. A Bank scored a -59 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Jos. A Bank would recommend the brand to a friend. ENPS measures how likely Jos. A Bank employees would recommend working at Jos. A Bank to a friend.
Net Promoter Score
-59
NPS Score
| 15% | Promoters |
|---|---|
| 11% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 25% | Promoters |
|---|---|
| 21% | Passive |
| 54% | Detractors |
