100
NPS
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Kadmon
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About Kadmon's Brand
Kadmon Corporation is a biopharmaceutical company offering products and services for the treatment and management of hepatitis C. Among its major competitors, Kadmon is ranked in 1st place for NPS while Biogen is 2nd, and Fate Therapeutics is 3rd.Their current market cap is $1.70B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Kadmon Ranking
- #1 / 4 of its competitors
Kadmon NPS
Kadmon's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Kadmon's customers would recommend using the product based on a scale of -100 to 100.
Kadmon Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Kadmon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
How Other Brands Compare
Kadmon is ranked first for NPS among its competitors. Biogen and Fate Therapeutics come in second and third, with MyoKardia coming in at #4. Among those competitors, it is the lowest valued company behind Biogen.
Kadmon |  Biogen |  MyoKardia |  Fate Therapeutics | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 100 | 21 | - | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.70B | $42.46B | $11.99B | $7.15B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kadmon NPS vs. Competitors
Compared to its competitors, Kadmon's NPS is rated right above Biogen.
| COMPANY | NPS Score | |
|---|---|---|
| Kadmon | 100 |
| Biogen | 21 |
| Fate Therapeutics | 0 |
| MyoKardia | N/A |
 | Reata Pharmaceuticals | N/A |
 | Turing Inc. | N/A |
 | REGENXBIO | -100 |
Kadmon Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kadmon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kadmon Customer Loyalty vs. Competitors
Compared to its competitors, Kadmon's Customer Loyalty score is rated right above MyoKardia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kadmon | 100% |
| MyoKardia | 100% |
| Biogen | 75% |
| Fate Therapeutics | 10% |
| REGENXBIO | 10% |
| Reata Pharmaceuticals | N/A |
| Turing Inc. | N/A |
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Kadmon Product Quality
5/5
Kadmon has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Kadmon Product Information
Kadmon’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://kadmon.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Kadmon Product Quality vs. Competitors
Compared to its competitors, Kadmon's Product Quality score is rated right above Biogen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kadmon | 5/5 |
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| REGENXBIO | 2.5/5 |
| Fate Therapeutics | 1.5/5 |
| Reata Pharmaceuticals | N/A |
| Turing Inc. | N/A |
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Kadmon Pricing
Kadmon ROI & Value For Money
5/5
Kadmon has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Kadmon Pricing vs. Competitors
Compared to its competitors, Kadmon's ROI score is rated right above MyoKardia.
| COMPANY | Pricing Score | |
|---|---|---|
| Kadmon | 5/5 |
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| REGENXBIO | 3.5/5 |
| Fate Therapeutics | 1.5/5 |
| Reata Pharmaceuticals | N/A |
| Turing Inc. | N/A |
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Kadmon Customer Satisfaction (CSAT)
Kadmon Customer Satisfaction (CSAT) Score
100 / 100
Kadmon has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kadmon Customer Satisfaction vs. Competitors
Compared to its competitors, Kadmon's Customer Satisfaction score is rated right above Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kadmon | 100% |
| Biogen | 78% |
| Fate Therapeutics | 0% |
| REGENXBIO | 0% |
| MyoKardia | 0% |
| Reata Pharmaceuticals | 0% |
| Turing Inc. | 0% |
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Kadmon Customer Service
5/5
Kadmon has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Kadmon's Customer Service
Address
450 East 29th Street, 5th Floor, New York City, NY
Website
http://kadmon.com
Phone Number
2126832105
Kadmon Customer Service vs. Competitors
Compared to its competitors, Kadmon's Customer Service score is rated right above MyoKardia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kadmon | 5/5 |
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| REGENXBIO | 3/5 |
| Fate Therapeutics | 1.5/5 |
| Reata Pharmaceuticals | N/A |
| Turing Inc. | N/A |
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Consumer vs. Employees
Kadmon scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Kadmon would recommend the brand to a friend. ENPS measures how likely Kadmon employees would recommend working at Kadmon to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
