-23
NPS
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Kahala Brands
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About Kahala Brands' Brand
Kahala Brands is one of the fastest growing franchising companies in the world. Among its major competitors, Kahala Brands is ranked in 2nd place for NPS while Cold Stone Creamery is 1st, and Pinkberry is 3rd.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Kahala Brands Ranking
- #2 / 3 of its competitors
Kahala Brands NPS
Kahala Brands's Net Promoter Score (NPS) is a -23 with 31% Promoters, 15% Passives, and 54% Detractors. Net Promoter Score tracks whether Kahala Brands's customers would recommend using the product based on a scale of -100 to 100.
Kahala Brands Overall NPS
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
Kahala Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -33 | Aug 2022 | -33 |
Oct 2022 -50 | Oct 2022 | -50 |
Feb 2023 -40 | Feb 2023 | -40 |
Mar 2023 -17 | Mar 2023 | -17 |
Dec 2023 -29 | Dec 2023 | -29 |
Jan 2024 -22 | Jan 2024 | -22 |
Apr 2024 -20 | Apr 2024 | -20 |
Sep 2024 -27 | Sep 2024 | -27 |
Apr 2025 -17 | Apr 2025 | -17 |
Aug 2025 -24 | Aug 2025 | -24 |
How Other Brands Compare
Kahala Brands is ranked second for NPS among its competitors. Cold Stone Creamery and Pinkberry come in first and third.
Kahala Brands |  Cold Stone Creamery |  Pinkberry | |
| Global Ranking | #- | #943 | #- |
| NPS | -23 | 19 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kahala Brands NPS vs. Competitors
Compared to its competitors, Kahala Brands's NPS is rated right below Pinkberry.
| COMPANY | NPS Score | |
|---|---|---|
| Cold Stone Creamery | 19 |
| Pinkberry | N/A |
| Kahala Brands | -23 |
Kahala Brands Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Kahala Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kahala Brands Customer Loyalty vs. Competitors
Compared to its competitors, Kahala Brands's Customer Loyalty score is rated right above Cold Stone Creamery.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kahala Brands | 77% |
| Cold Stone Creamery | 65% |
| Pinkberry | N/A |
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Kahala Brands Product Quality
3.4/5
Kahala Brands has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Kahala Brands Product Information
Kahala Brands’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.kahalamgmt.com/
- Company Size
- 201-500 Employees
Industry
Tech
Food and Beverages
Kahala Brands Product Quality vs. Competitors
Compared to its competitors, Kahala Brands's Product Quality score is rated right above Pinkberry, and is preceded by Cold Stone Creamery.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cold Stone Creamery | 3.8/5 |
| Kahala Brands | 3.4/5 |
| Pinkberry | N/A |
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Kahala Brands Pricing
Kahala Brands ROI & Value For Money
3.1/5
Kahala Brands has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Kahala Brands Pricing vs. Competitors
Compared to its competitors, Kahala Brands's ROI score is rated right above Pinkberry, and is preceded by Cold Stone Creamery.
| COMPANY | Pricing Score | |
|---|---|---|
| Cold Stone Creamery | 3.3/5 |
| Kahala Brands | 3.1/5 |
| Pinkberry | N/A |
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Kahala Brands Customer Satisfaction (CSAT)
Kahala Brands Customer Satisfaction (CSAT) Score
60 / 100
Kahala Brands has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kahala Brands Customer Satisfaction vs. Competitors
Compared to its competitors, Kahala Brands's Customer Satisfaction score is rated right above Pinkberry, and is preceded by Cold Stone Creamery.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cold Stone Creamery | 71% |
| Kahala Brands | 60% |
| Pinkberry | 0% |
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Kahala Brands Customer Service
3.1/5
Kahala Brands has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Kahala Brands's Customer Service
Address
9311 East Via de Ventura, Scottsdale, AZ
Website
http://www.kahalamgmt.com/
Phone Number
(480)362-4800
Kahala Brands Customer Service vs. Competitors
Compared to its competitors, Kahala Brands's Customer Service score is rated right above Pinkberry, and is preceded by Cold Stone Creamery.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cold Stone Creamery | 3.5/5 |
| Kahala Brands | 3.1/5 |
| Pinkberry | N/A |
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Kahala Brands as an Employer
Consumer vs. Employees
Kahala Brands scored a -23 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Kahala Brands would recommend the brand to a friend. ENPS measures how likely Kahala Brands employees would recommend working at Kahala Brands to a friend.
Net Promoter Score
-23
NPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 14% | Promoters |
|---|---|
| 22% | Passive |
| 64% | Detractors |
