5
NPS
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Kasasa
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About Kasasa's Brand
Kasasa is a wholesale financial services company that sells technology and marketing products to credit unions and small regional banks. Among its major competitors, Kasasa is ranked in 1st place for NPS while Fiserv is 2nd. Overall, Kasasa has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Kasasa Ranking
- #1 / 2 of its competitors
Kasasa NPS
Kasasa's Net Promoter Score (NPS) is a 5 with 40% Promoters, 25% Passives, and 35% Detractors. Net Promoter Score tracks whether Kasasa's customers would recommend using the product based on a scale of -100 to 100.
Kasasa Overall NPS
| 40% | Promoters |
|---|---|
| 25% | Passives |
| 35% | Detractors |
Kasasa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 12 | Oct 2021 | 12 |
Jun 2022 22 | Jun 2022 | 22 |
Jul 2022 18 | Jul 2022 | 18 |
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 23 | Oct 2022 | 23 |
Jan 2023 13 | Jan 2023 | 13 |
Mar 2023 7 | Mar 2023 | 7 |
Aug 2023 0 | Aug 2023 | 0 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 4 | Feb 2024 | 4 |
Mar 2024 11 | Mar 2024 | 11 |
Jul 2024 5 | Jul 2024 | 5 |
How Other Brands Compare
Kasasa is ranked first for NPS among its competitors. Fiserv comes in second.
Kasasa |  Fiserv | |
| Global Ranking | #- | #319 |
| NPS | 5 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $74.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kasasa NPS by Gender
Male customers rated Kasasa's NPS 83 points higher than Female customers.
Male
50
Kasasa's NPS was rated 50 by Male customers on Comparably.
50%
Promoters
50%
Passives
0%
Detractors
Female
-33
Kasasa's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
Kasasa NPS by Ethnicity
Kasasa's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Kasasa NPS by Usage
Kasasa's NPS was rated 0 points by customers who have used Kasasa's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Kasasa Customer Reviews
Out of the 2 Kasasa customer reviews 2 were positive and 0 were constructive. Kasasa customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Kasasa Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Kasasa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kasasa Customer Loyalty Score by Gender
Female customers rated Kasasa's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Kasasa Customer Loyalty Score by Ethnicity
Kasasa's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kasasa.
70
out of 100
Caucasian
Kasasa Customer Loyalty Score by Usage
Kasasa's Customer Loyalty score was rated 70% by customers who have used Kasasa's products/services for Less than 1 Year.
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Kasasa Customer Loyalty Score by Industry
Kasasa's Customer Loyalty score was rated 70% by Banking and Financial Services industry customers.
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Kasasa Customer Loyalty vs. Competitors
Compared to its competitors, Kasasa's Customer Loyalty score is rated right above Fiserv.
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Kasasa Product Quality
3.9/5
Kasasa has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Kasasa Product Information
Kasasa’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Kasasa's product the highest.
- Website
- http://www.kasasa.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into Kasasa Product Quality
Kasasa's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked Kasasa Product Quality the Highest
Ranked Kasasa Product Quality the Lowest
Kasasa Product Quality Score by Gender
Male customers rated Kasasa's Product Quality score 0.6 stars higher than Female customers.
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Male
4.1/5
Female
3.5/5
Kasasa Product Quality Score by Ethnicity
Kasasa's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Kasasa Product Quality Score by Usage
Kasasa's Product Quality score was rated 4.6 stars by customers who have used Kasasa's products/services for Less than 1 Year.
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Kasasa Product Quality Score by Industry
Kasasa's Product Quality score was rated 4.2 stars by Banking and Financial Services industry customers.
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Kasasa Product Quality vs. Competitors
Compared to its competitors, Kasasa's Product Quality score is rated right above Fiserv.
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Kasasa Pricing
Kasasa ROI & Value For Money
3.4/5
Kasasa has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Kasasa Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Kasasa ROI
Kasasa's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Female customers.
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Ranked Kasasa ROI the Highest
Ranked Kasasa ROI the Lowest
Kasasa ROI Score by Gender
Male customers rated Kasasa's ROI score 1.1 stars higher than Female customers.
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Male
4.1/5
Female
3/5
Kasasa ROI Score by Ethnicity
Kasasa's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Kasasa ROI Score by Usage
Kasasa's ROI score was rated 3.8 stars by customers who have used Kasasa's products/services for Less than 1 Year.
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Kasasa ROI Score by Industry
Kasasa's ROI score was rated 4.1 stars by Banking and Financial Services industry customers.
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Kasasa Pricing vs. Competitors
Compared to its competitors, Kasasa's ROI score is rated right above Fiserv.
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Kasasa Customer Satisfaction (CSAT)
Kasasa Customer Satisfaction (CSAT) Score
58 / 100
Kasasa has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
44%
Satisfied
14%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
14%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kasasa Customer Satisfaction
Kasasa's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Female customers.
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Ranked Kasasa Customer Satisfaction the Highest
Ranked Kasasa Customer Satisfaction the Lowest
Kasasa Customer Satisfaction Score by Gender
Male customers rated Kasasa's Customer Satisfaction score 67 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Kasasa Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kasasa's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Kasasa Customer Satisfaction Score by Industry
Kasasa's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Banking and Financial Services",
"groupId": 501,
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"stars": 0,
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}Kasasa Customer Satisfaction vs. Competitors
Compared to its competitors, Kasasa's Customer Satisfaction score is rated right above Fiserv.
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Kasasa Customer Service
3.6/5
Kasasa has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kasasa's Customer Service
Address
4516 Seton Center Parkway, #300, Austin, TX 78759
Website
http://www.kasasa.com
Phone Number
1 (877) 342-2557
Kasasa's Social Links
Quick Insights into Kasasa Customer Service
Kasasa's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Kasasa Customer Service the Highest
Ranked Kasasa Customer Service the Lowest
Kasasa Customer Service Score by Gender
Male customers rated Kasasa's Customer Service score 1.6 stars higher than Female customers.
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Male
4.9/5
Female
3.3/5
Kasasa Customer Service Score by Ethnicity
Kasasa's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kasasa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Kasasa Customer Service Score by Usage
Kasasa's Customer Service score was rated 4.6 stars by customers who have used Kasasa's products/services for Less than 1 Year.
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Kasasa Customer Service Score by Industry
Kasasa's Customer Service score was rated 4.6 stars by Banking and Financial Services industry customers.
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Kasasa Customer Service vs. Competitors
Compared to its competitors, Kasasa's Customer Service score is rated right above Fiserv.
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Kasasa as an Employer
4.5/5
Kasasa has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kasasa scored a 5 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Kasasa would recommend the brand to a friend. ENPS measures how likely Kasasa employees would recommend working at Kasasa to a friend.
Net Promoter Score
5
NPS Score
| 40% | Promoters |
|---|---|
| 25% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 63% | Promoters |
|---|---|
| 4% | Passive |
| 33% | Detractors |
