24
NPS
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KCI Technologies
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About KCI Technologies' Brand
"KCI Technologies provides consulting, construction and multi-disciplined engineering services." Among its major competitors, KCI Technologies is ranked in 1st place for NPS while AECOM is 2nd.
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
KCI Technologies Ranking
- #1 / 2 of its competitors
KCI Technologies NPS
KCI Technologies's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether KCI Technologies's customers would recommend using the product based on a scale of -100 to 100.
KCI Technologies Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
KCI Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Aug 2021 -33 | Aug 2021 | -33 |
Sep 2021 20 | Sep 2021 | 20 |
Jan 2023 33 | Jan 2023 | 33 |
Jul 2023 43 | Jul 2023 | 43 |
Aug 2024 25 | Aug 2024 | 25 |
How Other Brands Compare
KCI Technologies is ranked first for NPS among its competitors. AECOM comes in second.
KCI Technologies |  AECOM | |
| Global Ranking | #- | #630 |
| NPS | 24 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $9.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KCI Technologies NPS vs. Competitors
Compared to its competitors, KCI Technologies's NPS is rated right above AECOM.
| COMPANY | NPS Score | |
|---|---|---|
| KCI Technologies | 24 |
| AECOM | 12 |
KCI Technologies Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of KCI Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KCI Technologies Customer Loyalty vs. Competitors
Compared to its competitors, KCI Technologies's Customer Loyalty score is rated right below AECOM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| AECOM | 68% |
| KCI Technologies | 53% |
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KCI Technologies Product Quality
3.5/5
KCI Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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KCI Technologies Product Information
KCI Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.kci.com/
- Company Size
- 51-200 Employees
Industry
Real Estate
Tech
KCI Technologies Product Quality vs. Competitors
Compared to its competitors, KCI Technologies's Product Quality score is rated right below AECOM.
| COMPANY | Product Quality Score | |
|---|---|---|
| AECOM | 3.8/5 |
| KCI Technologies | 3.5/5 |
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KCI Technologies Pricing
KCI Technologies ROI & Value For Money
3/5
KCI Technologies has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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KCI Technologies Pricing vs. Competitors
Compared to its competitors, KCI Technologies's ROI score is rated right below AECOM.
| COMPANY | Pricing Score | |
|---|---|---|
| AECOM | 3.7/5 |
| KCI Technologies | 3/5 |
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KCI Technologies Customer Satisfaction (CSAT)
KCI Technologies Customer Satisfaction (CSAT) Score
100 / 100
KCI Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KCI Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, KCI Technologies's Customer Satisfaction score is rated right above AECOM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| KCI Technologies | 100% |
| AECOM | 65% |
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KCI Technologies Customer Service
3/5
KCI Technologies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About KCI Technologies's Customer Service
Address
Sparks Glencoe, MD
Website
http://www.kci.com/
KCI Technologies Customer Service vs. Competitors
Compared to its competitors, KCI Technologies's Customer Service score is rated right below AECOM.
| COMPANY | Customer Service Score | |
|---|---|---|
| AECOM | 3.8/5 |
| KCI Technologies | 3/5 |
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KCI Technologies as an Employer
3.4/5
KCI Technologies has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
KCI Technologies scored a 24 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of KCI Technologies would recommend the brand to a friend. ENPS measures how likely KCI Technologies employees would recommend working at KCI Technologies to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 61% | Promoters |
|---|---|
| 12% | Passive |
| 27% | Detractors |
