33
NPS
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Kensho
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About Kensho's Brand
Kensho combines natural language search, graphical user interfaces, and secure cloud computing to create a new class of analytics tools Among its major competitors, Kensho is ranked in 1st place for NPS while Bloomberg is 2nd, and Narrative is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
3/5
Customer Service
Kensho Ranking
- #1 / 4 of its competitors
Kensho NPS
Kensho's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Kensho's customers would recommend using the product based on a scale of -100 to 100.
Kensho Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Kensho NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Mar 2024 33 | Mar 2024 | 33 |
How Other Brands Compare
Kensho is ranked first for NPS among its competitors. Bloomberg and Yewno come in second and third, with Ayasdi coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kensho Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kensho users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kensho Customer Loyalty vs. Competitors
Compared to its competitors, Kensho's Customer Loyalty score is rated right above Narrative.
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VS
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Kensho Product Quality
3.2/5
Kensho has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Kensho Product Information
Kensho’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.kensho.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Enterprise
SaaS
Kensho Product Quality vs. Competitors
Compared to its competitors, Kensho's Product Quality score is rated right above Yewno, and is preceded by Bloomberg.
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Kensho Pricing
Kensho ROI & Value For Money
2.5/5
Kensho has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Kensho Pricing vs. Competitors
Compared to its competitors, Kensho's ROI score is rated right above Yewno, and is preceded by Bloomberg.
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Kensho Customer Satisfaction (CSAT)
Kensho Customer Satisfaction (CSAT) Score
100 / 100
Kensho has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kensho Customer Satisfaction vs. Competitors
Compared to its competitors, Kensho's Customer Satisfaction score is rated right above Bloomberg.
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Kensho Customer Service
3/5
Kensho has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Kensho's Customer Service
Address
Cambridge, MA 02138
Website
https://www.kensho.com
Phone Number
857-600-2650
Kensho Customer Service vs. Competitors
Compared to its competitors, Kensho's Customer Service score is rated right above Yewno, and is preceded by Narrative.
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Kensho as an Employer
4.3/5
Kensho has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kensho scored a 33 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Kensho would recommend the brand to a friend. ENPS measures how likely Kensho employees would recommend working at Kensho to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
