23
NPS
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Kigo
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About Kigo's Brand
Kigo provides a free booking system, channel manager and websites for vacation rental managers. Among its major competitors, Kigo is ranked in 2nd place for NPS while Airbnb is 1st, and KAYAK is 3rd.
Brand at a Glance
3.9/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Kigo Ranking
- #2 / 4 of its competitors
Kigo NPS
Kigo's Net Promoter Score (NPS) is a 23 with 53% Promoters, 17% Passives, and 30% Detractors. Net Promoter Score tracks whether Kigo's customers would recommend using the product based on a scale of -100 to 100.
Kigo Overall NPS
| 53% | Promoters |
|---|---|
| 17% | Passives |
| 30% | Detractors |
Kigo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 23 | Aug 2020 | 23 |
How Other Brands Compare
Kigo is ranked second for NPS among its competitors. Airbnb and KAYAK come in first and third, with Hipmunk coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kigo NPS by Usage
Kigo's NPS was rated the highest by customers who have used Kigo's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
Kigo Product Quality
3.9/5
Kigo has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Kigo Product Information
Kigo serves markets in the United States, Asia, Europe, Canada, Latin America, and Brazil. Kigo supports Web devices and offers products for large sized businesses.
Kigo’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://kigo.net
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Travel
Languages Supported
English
French
German
Italian
Russian
Swedish
Product Type
Reservation & Online Booking Software
Vacation Rental Software
Kigo Product Quality vs. Competitors
Compared to its competitors, Kigo's Product Quality score is rated right above Airbnb.
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Kigo Pricing
Kigo ROI & Value For Money
4.1/5
Kigo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Kigo Pricing Plans
Kigo has a pricing structure that accommodates large businesses. Starting from $59/month, Kigo uses a subscription model.
Who Uses Kigo?
Large Enterprises
Kigo Pricing vs. Competitors
Compared to its competitors, Kigo's ROI score is rated right above Airbnb.
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Kigo Customer Service
3.7/5
Kigo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Kigo's Customer Service
Address
2628 Maxwell Street, Philadelphia, PA
Website
http://kigo.net
Kigo Customer Service vs. Competitors
Compared to its competitors, Kigo's Customer Service score is rated right above Airbnb.
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Consumer vs. Employees
Kigo scored a 23 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Kigo would recommend the brand to a friend. ENPS measures how likely Kigo employees would recommend working at Kigo to a friend.
Net Promoter Score
23
NPS Score
| 53% | Promoters |
|---|---|
| 17% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
