73
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Kin
Marketing or Exec? Claim Your Free Account
About Kin's Brand
Connecting liverpool's creatives. Among its major competitors, Kin is ranked in 1st place for NPS while BambooHR is 2nd, and TribeHR is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Kin Ranking
- #1 / 4 of its competitors
Kin NPS
Kin's Net Promoter Score (NPS) is a 73 with 82% Promoters, 9% Passives, and 9% Detractors. Net Promoter Score tracks whether Kin's customers would recommend using the product based on a scale of -100 to 100.
Kin Overall NPS
| 82% | Promoters |
|---|---|
| 9% | Passives |
| 9% | Detractors |
Kin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 70 | Aug 2020 | 70 |
Jun 2021 72 | Jun 2021 | 72 |
How Other Brands Compare
Kin is ranked first for NPS among its competitors. BambooHR and TribeHR come in second and third, with PowWowHR coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kin Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kin Customer Loyalty vs. Competitors
Compared to its competitors, Kin's Customer Loyalty score is rated right above BambooHR.
Unlock Kin Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kin Customer Loyalty vs. Competitors data and gain insights into your customers today.
Kin Product Quality
4.2/5
Kin has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kin's overall Product Quality score rated by its users and customers.
Kin Product Information
Kin serves markets in the United States. Kin supports Web devices and offers products for small and medium sized businesses.
Kin’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.kin2kin.co.uk/
- Company Size
- 1-10 Employees
Industry
Tech
Social
Languages Supported
English
Product Type
Human Resources (HR) Software
Employee Engagement Software
Onboarding Software
Kin Product Quality vs. Competitors
Compared to its competitors, Kin's Product Quality score is rated right above BambooHR.
Unlock Kin Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kin Product Quality vs. Competitors data and gain insights into your customers today.
Kin Pricing
Kin ROI & Value For Money
4.2/5
Kin has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Kin's overall ROI score rated by its users and customers.
Kin Pricing Plans
Kin has a pricing structure that accommodates small and medium businesses. Starting from $110/month, Kin uses a subscription model and offers the following: Studio: $176/month (or $159/month when paid annually), Growth: $221/month (or $199/month when paid annually), and Enterprise: $259/month (or $259/month when paid annually).
Who Uses Kin?
Small Businesses
Medium Businesses
Kin Pricing vs. Competitors
Compared to its competitors, Kin's ROI score is rated right above BambooHR.
Unlock Kin ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kin ROI vs. Competitors data and gain insights into your customers today.
Kin Customer Service
5/5
Kin has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kin's overall Customer Service score rated by its users and customers.
About Kin's Customer Service
Website
http://www.kin2kin.co.uk/
Kin Customer Service vs. Competitors
Compared to its competitors, Kin's Customer Service score is rated right above BambooHR.
Unlock Kin Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Kin Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Kin scored a 73 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kin would recommend the brand to a friend. ENPS measures how likely Kin employees would recommend working at Kin to a friend.
Net Promoter Score
73
NPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
