-75
NPS
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Kinetic
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About Kinetic's Brand
Kinetic designed to be an economic development resource for West Texas. Among its major competitors, Kinetic is ranked in 2nd place for NPS while Omnicom Media Group is 1st, and Potential Energy is 3rd.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Kinetic Ranking
- #2 / 4 of its competitors
Kinetic NPS
Kinetic's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Kinetic's customers would recommend using the product based on a scale of -100 to 100.
Kinetic Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Kinetic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Jul 2024 -66 | Jul 2024 | -66 |
Apr 2025 -75 | Apr 2025 | -75 |
How Other Brands Compare
Kinetic is ranked second for NPS among its competitors. Omnicom Media Group and Potential Energy come in first and third, with London Security coming in at #4.
Kinetic |  Omnicom Media Group |  Potential Energy | London Security | |
| Global Ranking | #- | #346 | #- | #- |
| NPS | -75 | 20 | - | - |
| Valuation Updated every 24 hours for public companies | - | $19.01B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kinetic NPS vs. Competitors
Compared to its competitors, Kinetic's NPS is rated right below Omnicom Media Group.
| COMPANY | NPS Score | |
|---|---|---|
| Omnicom Media Group | 20 |
| Kinetic | -75 |
Kinetic Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Kinetic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kinetic Customer Loyalty vs. Competitors
Compared to its competitors, Kinetic's Customer Loyalty score is rated right below Omnicom Media Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Omnicom Media Group | 81% |
| Kinetic | 60% |
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Kinetic Product Quality
3.2/5
Kinetic has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Kinetic Product Information
Kinetic’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.kineticindia.com/
- Company Size
- 1-10 Employees
Industry
Tech
Social
Kinetic Product Quality vs. Competitors
Compared to its competitors, Kinetic's Product Quality score is rated right below Omnicom Media Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Omnicom Media Group | 4/5 |
| Kinetic | 3.2/5 |
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Kinetic Pricing
Kinetic ROI & Value For Money
3/5
Kinetic has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Kinetic Pricing vs. Competitors
Compared to its competitors, Kinetic's ROI score is rated right below Omnicom Media Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Omnicom Media Group | 3.7/5 |
| Kinetic | 3/5 |
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Kinetic Customer Satisfaction (CSAT)
Kinetic Customer Satisfaction (CSAT) Score
67 / 100
Kinetic has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kinetic Customer Satisfaction vs. Competitors
Compared to its competitors, Kinetic's Customer Satisfaction score is rated right below Omnicom Media Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Omnicom Media Group | 74% |
| Kinetic | 67% |
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Kinetic Customer Service
3/5
Kinetic has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Kinetic's Customer Service
Address
1901 University Ave Suite 101, Lubbock, TX
Website
http://www.kineticindia.com/
Kinetic Customer Service vs. Competitors
Compared to its competitors, Kinetic's Customer Service score is rated right below Omnicom Media Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Omnicom Media Group | 3.9/5 |
| Kinetic | 3/5 |
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Kinetic as an Employer
2.5/5
Kinetic has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Kinetic scored a -75 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Kinetic would recommend the brand to a friend. ENPS measures how likely Kinetic employees would recommend working at Kinetic to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 11% | Promoters |
|---|---|
| 22% | Passive |
| 67% | Detractors |
