100
NPS
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Knights Apparel
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About Knights Apparel's Brand
Knights Apparel Inc. manufactures and supplies sports and collegiate apparel to retail customers and licensors. The company was founded in Among its major competitors, Knights Apparel is ranked in 1st place for NPS while DICK'S Sporting Goods is 2nd, and CSM Bakery Solutions is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Knights Apparel Ranking
- #1 / 4 of its competitors
Knights Apparel NPS
Knights Apparel's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Knights Apparel's customers would recommend using the product based on a scale of -100 to 100.
Knights Apparel Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Knights Apparel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jul 2025 100 | Jul 2025 | 100 |
How Other Brands Compare
Knights Apparel is ranked first for NPS among its competitors. DICK'S Sporting Goods and CSM Bakery Solutions come in second and third, with Eberspächer coming in at #4.
Knights Apparel |  DICK'S Sporting Goods |  CSM Bakery Solutions |  Eberspächer | |
| Global Ranking | #- | #244 | #- | #- |
| NPS | 100 | 31 | 20 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.88B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Knights Apparel NPS vs. Competitors
Compared to its competitors, Knights Apparel's NPS is rated right above DICK'S Sporting Goods.
| COMPANY | NPS Score | |
|---|---|---|
| Knights Apparel | 100 |
| DICK'S Sporting Goods | 31 |
| CSM Bakery Solutions | 20 |
| Eberspächer | 0 |
Knights Apparel Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Knights Apparel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Knights Apparel Customer Loyalty vs. Competitors
Compared to its competitors, Knights Apparel's Customer Loyalty score is rated right above DICK'S Sporting Goods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Knights Apparel | 100% |
| DICK'S Sporting Goods | 75% |
| CSM Bakery Solutions | 60% |
| Eberspächer | 10% |
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Knights Apparel Product Quality
5/5
Knights Apparel has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Knights Apparel Product Information
Knights Apparel’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://knightsapparel.com
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Knights Apparel Product Quality vs. Competitors
Compared to its competitors, Knights Apparel's Product Quality score is rated right above DICK'S Sporting Goods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Knights Apparel | 5/5 |
| DICK'S Sporting Goods | 3.8/5 |
| Eberspächer | 3.7/5 |
| CSM Bakery Solutions | 3.5/5 |
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Knights Apparel Pricing
Knights Apparel ROI & Value For Money
5/5
Knights Apparel has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Knights Apparel Pricing vs. Competitors
Compared to its competitors, Knights Apparel's ROI score is rated right above Eberspächer.
| COMPANY | Pricing Score | |
|---|---|---|
| Knights Apparel | 5/5 |
| Eberspächer | 3.7/5 |
| DICK'S Sporting Goods | 3.6/5 |
| CSM Bakery Solutions | 3.1/5 |
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Knights Apparel Customer Satisfaction (CSAT)
Knights Apparel Customer Satisfaction (CSAT) Score
100 / 100
Knights Apparel has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Knights Apparel Customer Satisfaction vs. Competitors
Compared to its competitors, Knights Apparel's Customer Satisfaction score is rated right above CSM Bakery Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Knights Apparel | 100% |
| CSM Bakery Solutions | 100% |
| DICK'S Sporting Goods | 76% |
| Eberspächer | 0% |
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Knights Apparel Customer Service
5/5
Knights Apparel has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Knights Apparel's Customer Service
Address
5475 N Blackstock RD, Spartanburg, SC
Website
http://knightsapparel.com
Phone Number
864-587-9690
Knights Apparel Customer Service vs. Competitors
Compared to its competitors, Knights Apparel's Customer Service score is rated right above DICK'S Sporting Goods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Knights Apparel | 5/5 |
| DICK'S Sporting Goods | 3.7/5 |
| CSM Bakery Solutions | 3.1/5 |
| Eberspächer | 2.5/5 |
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Knights Apparel as an Employer
3.3/5
Knights Apparel has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Knights Apparel scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Knights Apparel would recommend the brand to a friend. ENPS measures how likely Knights Apparel employees would recommend working at Knights Apparel to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
