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NPS
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Kodak Alaris
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About Kodak Alaris' Brand
Kodak is a technology company that offers technology solutions to functional and digital markets. Among its major competitors, Kodak Alaris is ranked in 3rd place for NPS while Eastman Kodak is 1st, and Fujitsu is 2nd.
Brand at a Glance
62%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Kodak Alaris Ranking
- #3 / 4 of its competitors
Kodak Alaris NPS
Kodak Alaris's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether Kodak Alaris's customers would recommend using the product based on a scale of -100 to 100.
Kodak Alaris Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
Kodak Alaris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Nov 2021 -33 | Nov 2021 | -33 |
Feb 2022 -25 | Feb 2022 | -25 |
May 2022 -40 | May 2022 | -40 |
Jul 2022 -17 | Jul 2022 | -17 |
Oct 2022 -1 | Oct 2022 | -1 |
Jun 2023 13 | Jun 2023 | 13 |
Oct 2023 22 | Oct 2023 | 22 |
Jan 2024 30 | Jan 2024 | 30 |
Feb 2024 18 | Feb 2024 | 18 |
Aug 2024 9 | Aug 2024 | 9 |
Feb 2025 0 | Feb 2025 | 0 |
How Other Brands Compare
Kodak Alaris is ranked third for NPS among its competitors. Eastman Kodak and Fujitsu come in first and second, with Digitech Systems coming in at #4.
Kodak Alaris |  Eastman Kodak |  Fujitsu |  Digitech Systems | |
| Global Ranking | #- | #383 | #457 | #- |
| NPS | 0 | 12 | 11 | - |
| Valuation Updated every 24 hours for public companies | - | $650.79M | $31.31B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kodak Alaris NPS vs. Competitors
Compared to its competitors, Kodak Alaris's NPS is rated right above Digitech Systems, and is preceded by Fujitsu.
| COMPANY | NPS Score | |
|---|---|---|
| Eastman Kodak | 12 |
| Fujitsu | 11 |
| Kodak Alaris | 0 |
| Digitech Systems | N/A |
Kodak Alaris Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Kodak Alaris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kodak Alaris Customer Loyalty vs. Competitors
Compared to its competitors, Kodak Alaris's Customer Loyalty score is rated right above Digitech Systems, and is preceded by Eastman Kodak.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fujitsu | 82% |
| Eastman Kodak | 75% |
| Kodak Alaris | 62% |
| Digitech Systems | N/A |
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Kodak Alaris Product Quality
3.5/5
Kodak Alaris has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Kodak Alaris Product Information
Kodak Alaris’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://kodakalaris.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Media
SaaS
Kodak Alaris Product Quality vs. Competitors
Compared to its competitors, Kodak Alaris's Product Quality score is rated right above Digitech Systems, and is preceded by Fujitsu.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eastman Kodak | 4/5 |
| Fujitsu | 3.9/5 |
| Kodak Alaris | 3.5/5 |
| Digitech Systems | N/A |
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Kodak Alaris Pricing
Kodak Alaris ROI & Value For Money
3.4/5
Kodak Alaris has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Kodak Alaris Pricing vs. Competitors
Compared to its competitors, Kodak Alaris's ROI score is rated right above Digitech Systems, and is preceded by Eastman Kodak.
| COMPANY | Pricing Score | |
|---|---|---|
| Fujitsu | 4/5 |
| Eastman Kodak | 3.6/5 |
| Kodak Alaris | 3.4/5 |
| Digitech Systems | N/A |
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Kodak Alaris Customer Satisfaction (CSAT)
Kodak Alaris Customer Satisfaction (CSAT) Score
73 / 100
Kodak Alaris has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kodak Alaris Customer Satisfaction vs. Competitors
Compared to its competitors, Kodak Alaris's Customer Satisfaction score is rated right above Digitech Systems, and is preceded by Fujitsu.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eastman Kodak | 82% |
| Fujitsu | 73% |
| Kodak Alaris | 73% |
| Digitech Systems | 0% |
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Kodak Alaris Customer Service
3.6/5
Kodak Alaris has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Kodak Alaris's Customer Service
Address
343 State Street, Rochester, NY
Website
http://kodakalaris.com/
Phone Number
15857261622
Kodak Alaris Customer Service vs. Competitors
Compared to its competitors, Kodak Alaris's Customer Service score is rated right above Digitech Systems, and is preceded by Eastman Kodak.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fujitsu | 3.9/5 |
| Eastman Kodak | 3.6/5 |
| Kodak Alaris | 3.6/5 |
| Digitech Systems | N/A |
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Kodak Alaris as an Employer
2.5/5
Kodak Alaris has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Kodak Alaris scored a 0 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Kodak Alaris would recommend the brand to a friend. ENPS measures how likely Kodak Alaris employees would recommend working at Kodak Alaris to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
