34
NPS
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KW
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About KW's Brand
Among its major competitors, KW is ranked in 1st place for NPS while HP Inc. is 2nd.
Brand at a Glance
83%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3/5
Customer Service
KW Ranking
- #1 / 2 of its competitors
KW NPS
KW's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether KW's customers would recommend using the product based on a scale of -100 to 100.
KW Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
KW NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Jan 2026 33 | Jan 2026 | 33 |
How Other Brands Compare
KW is ranked first for NPS among its competitors. HP Inc. comes in second.
KW |  HP Inc. | |
| Global Ranking | #- | #180 |
| NPS | 34 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $39.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KW Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of KW users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KW Customer Loyalty vs. Competitors
Compared to its competitors, KW's Customer Loyalty score is rated right above HP Inc..
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VS
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KW Product Quality
2.8/5
KW has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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KW Product Information
KW’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
KW Product Quality vs. Competitors
Compared to its competitors, KW's Product Quality score is rated right below HP Inc..
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VS
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KW Pricing
KW ROI & Value For Money
3/5
KW has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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KW Customer Satisfaction (CSAT)
KW Customer Satisfaction (CSAT) Score
33 / 100
KW has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
KW Customer Satisfaction vs. Competitors
Compared to its competitors, KW's Customer Satisfaction score is rated right below HP Inc..
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KW Customer Service
3/5
KW has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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KW Customer Service vs. Competitors
Compared to its competitors, KW's Customer Service score is rated right above HP Inc..
Unlock KW Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full KW Customer Service vs. Competitors data and gain insights into your customers today.
KW as an Employer
4.3/5
KW has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
KW scored a 34 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of KW would recommend the brand to a friend. ENPS measures how likely KW employees would recommend working at KW to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 77% | Promoters |
|---|---|
| 15% | Passive |
| 8% | Detractors |
