-25
NPS
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Labatt Food Service
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About Labatt Food Service's Brand
Labatt Food Service is a distributor of food products. Among its major competitors, Labatt Food Service is ranked in 2nd place for NPS while Sysco is 1st.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Labatt Food Service Ranking
- #2 / 2 of its competitors
Labatt Food Service NPS
Labatt Food Service's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Labatt Food Service's customers would recommend using the product based on a scale of -100 to 100.
Labatt Food Service Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Labatt Food Service NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Jul 2024 -33 | Jul 2024 | -33 |
Oct 2025 -25 | Oct 2025 | -25 |
How Other Brands Compare
Labatt Food Service is ranked second for NPS among its competitors. Sysco comes in first.
Labatt Food Service |  Sysco | |
| Global Ranking | #- | #146 |
| NPS | -25 | -17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $39.81B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Labatt Food Service NPS vs. Competitors
Compared to its competitors, Labatt Food Service's NPS is rated right below Sysco.
| COMPANY | NPS Score | |
|---|---|---|
| Sysco | -17 |
| Labatt Food Service | -25 |
Labatt Food Service Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Labatt Food Service users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Labatt Food Service Customer Loyalty vs. Competitors
Compared to its competitors, Labatt Food Service's Customer Loyalty score is rated right below Sysco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sysco | 71% |
| Labatt Food Service | 68% |
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Labatt Food Service Product Quality
3.4/5
Labatt Food Service has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Labatt Food Service Product Information
Labatt Food Service’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.labattfood.com
- Company Size
- 51-200 Employees
Industry
Tech
Retail
Labatt Food Service Product Quality vs. Competitors
Compared to its competitors, Labatt Food Service's Product Quality score is rated right above Sysco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Labatt Food Service | 3.4/5 |
| Sysco | 3/5 |
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Labatt Food Service Pricing
Labatt Food Service ROI & Value For Money
3.2/5
Labatt Food Service has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Labatt Food Service Pricing vs. Competitors
Compared to its competitors, Labatt Food Service's ROI score is rated right above Sysco.
| COMPANY | Pricing Score | |
|---|---|---|
| Labatt Food Service | 3.2/5 |
| Sysco | 3/5 |
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Labatt Food Service Customer Satisfaction (CSAT)
Labatt Food Service Customer Satisfaction (CSAT) Score
67 / 100
Labatt Food Service has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Labatt Food Service Customer Satisfaction vs. Competitors
Compared to its competitors, Labatt Food Service's Customer Satisfaction score is rated right above Sysco.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Labatt Food Service | 67% |
| Sysco | 41% |
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Labatt Food Service Customer Service
3.3/5
Labatt Food Service has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Labatt Food Service's Customer Service
Address
San Antonio, TX
Website
www.labattfood.com
Labatt Food Service Customer Service vs. Competitors
Compared to its competitors, Labatt Food Service's Customer Service score is rated right above Sysco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Labatt Food Service | 3.3/5 |
| Sysco | 3/5 |
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Labatt Food Service as an Employer
2.4/5
Labatt Food Service has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Labatt Food Service scored a -25 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Labatt Food Service would recommend the brand to a friend. ENPS measures how likely Labatt Food Service employees would recommend working at Labatt Food Service to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
