47
NPS
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Lakeshore Learning
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About Lakeshore Learning's Brand
High-Quality Educational Products Since 1954 Among its major competitors, Lakeshore Learning is ranked in 1st place for NPS while Target is 2nd, and Walmart is 3rd.
Brand at a Glance
82%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Lakeshore Learning Ranking
- #1 / 4 of its competitors
Lakeshore Learning NPS
Lakeshore Learning's Net Promoter Score (NPS) is a 47 with 67% Promoters, 13% Passives, and 20% Detractors. Net Promoter Score tracks whether Lakeshore Learning's customers would recommend using the product based on a scale of -100 to 100.
Lakeshore Learning Overall NPS
| 67% | Promoters |
|---|---|
| 13% | Passives |
| 20% | Detractors |
Lakeshore Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 53 | Mar 2024 | 53 |
Apr 2024 54 | Apr 2024 | 54 |
May 2024 50 | May 2024 | 50 |
Jul 2024 50 | Jul 2024 | 50 |
Aug 2024 50 | Aug 2024 | 50 |
Sep 2024 50 | Sep 2024 | 50 |
Oct 2024 50 | Oct 2024 | 50 |
Feb 2025 48 | Feb 2025 | 48 |
Mar 2025 50 | Mar 2025 | 50 |
Aug 2025 48 | Aug 2025 | 48 |
Sep 2025 46 | Sep 2025 | 46 |
How Other Brands Compare
Lakeshore Learning is ranked first for NPS among its competitors. Target and Walmart come in second and third, with Really Good Stuff coming in at #4.
Lakeshore Learning |  Target |  Walmart |  Really Good Stuff | |
| Global Ranking | #- | #7 | #104 | #- |
| NPS | 47 | 36 | 7 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $94.56B | $382.64B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lakeshore Learning NPS by Gender
Female customers rated Lakeshore Learning's NPS 20 points higher than Male customers.
Male
37
Lakeshore Learning's NPS was rated 37 by Male customers on Comparably.
62%
Promoters
13%
Passives
25%
Detractors
Female
57
Lakeshore Learning's NPS was rated 57 by Female customers on Comparably.
69%
Promoters
19%
Passives
12%
Detractors
Lakeshore Learning NPS by Ethnicity
Lakeshore Learning's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 61 | Caucasian | 61 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other 67 | Other | 67 |
Lakeshore Learning NPS by Age
Lakeshore Learning's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Lakeshore Learning NPS by Usage
Lakeshore Learning's NPS was rated the highest by customers who have used Lakeshore Learning's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years 42 | Over 10 Years | 42 |
Lakeshore Learning NPS vs. Competitors
Compared to its competitors, Lakeshore Learning's NPS is rated right above Target.
| COMPANY | NPS Score | |
|---|---|---|
| Lakeshore Learning | 47 |
| Target | 36 |
| Walmart | 7 |
| Really Good Stuff | N/A |
 | Blick Art Materials | N/A |
Lakeshore Learning Customer Reviews
Out of the 10 Lakeshore Learning customer reviews 9 were positive and 1 was constructive. Lakeshore Learning customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Lakeshore Learning Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Lakeshore Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lakeshore Learning Customer Loyalty Score by Gender
Female customers rated Lakeshore Learning's Customer Loyalty score 8% higher than Male customers.
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Male
78%
Yes
Female
86%
Yes
Lakeshore Learning Customer Loyalty Score by Ethnicity
Lakeshore Learning's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lakeshore Learning.
90
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
40
out of 100
Other
Lakeshore Learning Customer Loyalty Score by Age
Lakeshore Learning's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 61% | 26-30 | 61% |
31-35 55% | 31-35 | 55% |
36-40 78% | 36-40 | 78% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Lakeshore Learning Customer Loyalty Score by Usage
Lakeshore Learning's Customer Loyalty score was rated the highest by customers who have used Lakeshore Learning's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Lakeshore Learning Customer Loyalty Score by Industry
Lakeshore Learning's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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Lakeshore Learning Customer Loyalty vs. Competitors
Compared to its competitors, Lakeshore Learning's Customer Loyalty score is rated right above Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lakeshore Learning | 82% |
| Target | 82% |
| Walmart | 76% |
| Really Good Stuff | N/A |
| Blick Art Materials | N/A |
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Lakeshore Learning Product Quality
4/5
Lakeshore Learning has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Lakeshore Learning Product Information
Lakeshore Learning’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lakeshore Learning's product the highest. Reviewers from the Architecture and Planning industry rated Lakeshore Learning the lowest at 3.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Lakeshore Learning Product Quality
Lakeshore Learning's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Hispanic or Latino customers.
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Ranked Lakeshore Learning Product Quality the Highest
Ranked Lakeshore Learning Product Quality the Lowest
Lakeshore Learning Product Quality Score by Gender
Female customers rated Lakeshore Learning's Product Quality score 0.6 stars higher than Male customers.
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Male
3.7/5
Female
4.3/5
Lakeshore Learning Product Quality Score by Ethnicity
Lakeshore Learning's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lakeshore Learning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 4.3 | Other | 4.3 |
Lakeshore Learning Product Quality Score by Age
Lakeshore Learning's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.9 | 36-40 | 3.9 |
46-50 5 | 46-50 | 5 |
51-55 3.9 | 51-55 | 3.9 |
56-60 5 | 56-60 | 5 |
66+ 5 | 66+ | 5 |
Lakeshore Learning Product Quality Score by Usage
Lakeshore Learning's Product Quality score was rated the highest by customers who have used Lakeshore Learning's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Lakeshore Learning Product Quality Score by Industry
Lakeshore Learning's Product Quality score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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Lakeshore Learning Product Quality vs. Competitors
Compared to its competitors, Lakeshore Learning's Product Quality score is rated right above Walmart, and is preceded by Target.
| COMPANY | Product Quality Score | |
|---|---|---|
| Target | 4.1/5 |
| Lakeshore Learning | 4/5 |
| Walmart | 3.5/5 |
| Really Good Stuff | N/A |
| Blick Art Materials | N/A |
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Lakeshore Learning Pricing
Lakeshore Learning ROI & Value For Money
3.9/5
Lakeshore Learning has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Lakeshore Learning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Lakeshore Learning.
Quick Insights into Lakeshore Learning ROI
Lakeshore Learning's ROI score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
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Ranked Lakeshore Learning ROI the Highest
Ranked Lakeshore Learning ROI the Lowest
Lakeshore Learning ROI Score by Gender
Female customers rated Lakeshore Learning's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Lakeshore Learning ROI Score by Ethnicity
Lakeshore Learning's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lakeshore Learning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 3.6 | Other | 3.6 |
Lakeshore Learning ROI Score by Age
Lakeshore Learning's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 2.9 | 31-35 | 2.9 |
36-40 4.5 | 36-40 | 4.5 |
46-50 4.5 | 46-50 | 4.5 |
51-55 4.5 | 51-55 | 4.5 |
56-60 4.5 | 56-60 | 4.5 |
66+ 4.3 | 66+ | 4.3 |
Lakeshore Learning ROI Score by Usage
Lakeshore Learning's ROI score was rated the highest by customers who have used Lakeshore Learning's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Lakeshore Learning ROI Score by Industry
Lakeshore Learning's ROI score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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Lakeshore Learning Pricing vs. Competitors
Compared to its competitors, Lakeshore Learning's ROI score is rated right above Target.
| COMPANY | Pricing Score | |
|---|---|---|
| Lakeshore Learning | 3.9/5 |
| Target | 3.9/5 |
| Walmart | 3.5/5 |
| Really Good Stuff | N/A |
| Blick Art Materials | N/A |
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Lakeshore Learning Customer Satisfaction (CSAT)
Lakeshore Learning Customer Satisfaction (CSAT) Score
77 / 100
Lakeshore Learning has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
55%
Satisfied
22%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lakeshore Learning Customer Satisfaction
Lakeshore Learning's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Hispanic or Latino customers.
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Ranked Lakeshore Learning Customer Satisfaction the Highest
Ranked Lakeshore Learning Customer Satisfaction the Lowest
Lakeshore Learning Customer Satisfaction Score by Gender
Female customers rated Lakeshore Learning's Customer Satisfaction score 9 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
84 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 4% |
Lakeshore Learning Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lakeshore Learning's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
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89 / 100
Very Satisfied
71%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Lakeshore Learning's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Lakeshore Learning's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Lakeshore Learning's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Lakeshore Learning's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Lakeshore Learning Customer Satisfaction Score by Age
Lakeshore Learning's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 76% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 100% | |||||||||||||||
| 66+ | 100% |
Lakeshore Learning Customer Satisfaction Score by Usage
Lakeshore Learning's Customer Satisfaction score was rated the highest by customers who have used Lakeshore Learning's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Lakeshore Learning Customer Satisfaction Score by Industry
Lakeshore Learning's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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}Lakeshore Learning Customer Satisfaction vs. Competitors
Compared to its competitors, Lakeshore Learning's Customer Satisfaction score is rated right above Walmart, and is preceded by Target.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Target | 79% |
| Lakeshore Learning | 77% |
| Walmart | 66% |
| Really Good Stuff | 0% |
| Blick Art Materials | 0% |
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Lakeshore Learning Customer Service
4.1/5
Lakeshore Learning has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Lakeshore Learning's Customer Service
Address
2695 East Dominguez Street, Carson, CA 90895-1000
Website
http://www.lakeshorelearning.com/
Phone Number
3105377990
Quick Insights into Lakeshore Learning Customer Service
Lakeshore Learning's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Asian or Pacific Islander customers.
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Ranked Lakeshore Learning Customer Service the Highest
Ranked Lakeshore Learning Customer Service the Lowest
Lakeshore Learning Customer Service Score by Gender
Female customers rated Lakeshore Learning's Customer Service score 0.4 stars higher than Male customers.
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Male
4.1/5
Female
4.5/5
Lakeshore Learning Customer Service Score by Ethnicity
Lakeshore Learning's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lakeshore Learning.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 3.8 | Other | 3.8 |
Lakeshore Learning Customer Service Score by Age
Lakeshore Learning's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
31-35 3 | 31-35 | 3 |
36-40 4.8 | 36-40 | 4.8 |
46-50 5 | 46-50 | 5 |
51-55 4.6 | 51-55 | 4.6 |
56-60 5 | 56-60 | 5 |
66+ 4.5 | 66+ | 4.5 |
Lakeshore Learning Customer Service Score by Usage
Lakeshore Learning's Customer Service score was rated the highest by customers who have used Lakeshore Learning's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Lakeshore Learning Customer Service Score by Industry
Lakeshore Learning's Customer Service score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
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Lakeshore Learning Customer Service vs. Competitors
Compared to its competitors, Lakeshore Learning's Customer Service score is rated right above Target.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lakeshore Learning | 4.1/5 |
| Target | 4/5 |
| Walmart | 3.3/5 |
| Really Good Stuff | N/A |
| Blick Art Materials | N/A |
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Lakeshore Learning as an Employer
3.8/5
Lakeshore Learning has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Lakeshore Learning scored a 47 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Lakeshore Learning would recommend the brand to a friend. ENPS measures how likely Lakeshore Learning employees would recommend working at Lakeshore Learning to a friend.
Net Promoter Score
47
NPS Score
| 67% | Promoters |
|---|---|
| 13% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
