100
NPS
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Lancaster Laboratories
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About Lancaster Laboratories' Brand
Lancaster Laboratories Inc., is one of the largest contract laboratories in the United States. Among its major competitors, Lancaster Laboratories is ranked in 1st place for NPS while Eurofins Scientific is 2nd, and Johnson & Johnson is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Lancaster Laboratories Ranking
- #1 / 4 of its competitors
Lancaster Laboratories NPS
Lancaster Laboratories's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lancaster Laboratories's customers would recommend using the product based on a scale of -100 to 100.
Lancaster Laboratories Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lancaster Laboratories NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
How Other Brands Compare
Lancaster Laboratories is ranked first for NPS among its competitors. Eurofins Scientific and Johnson & Johnson come in second and third, with jj coming in at #4.
Lancaster Laboratories |  Johnson & Johnson |  Eurofins Scientific |  jj | |
| Global Ranking | #- | #89 | #- | #- |
| NPS | 100 | 26 | 30 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lancaster Laboratories NPS vs. Competitors
Compared to its competitors, Lancaster Laboratories's NPS is rated right above Eurofins Scientific.
| COMPANY | NPS Score | |
|---|---|---|
| Lancaster Laboratories | 100 |
| Eurofins Scientific | 30 |
| Johnson & Johnson | 26 |
| jj | N/A |
Lancaster Laboratories Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lancaster Laboratories users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lancaster Laboratories Customer Loyalty vs. Competitors
Compared to its competitors, Lancaster Laboratories's Customer Loyalty score is rated right above Johnson & Johnson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lancaster Laboratories | 100% |
| Johnson & Johnson | 79% |
| Eurofins Scientific | 70% |
| jj | N/A |
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Lancaster Laboratories Product Quality
1.5/5
Lancaster Laboratories has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Lancaster Laboratories Product Information
Lancaster Laboratories’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://lancasterlabs.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Lancaster Laboratories Product Quality vs. Competitors
Compared to its competitors, Lancaster Laboratories's Product Quality score is rated right above jj, and is preceded by Eurofins Scientific.
| COMPANY | Product Quality Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| Eurofins Scientific | 3.8/5 |
| Lancaster Laboratories | 1.5/5 |
| jj | N/A |
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Lancaster Laboratories Pricing
Lancaster Laboratories ROI & Value For Money
5/5
Lancaster Laboratories has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Lancaster Laboratories Pricing vs. Competitors
Compared to its competitors, Lancaster Laboratories's ROI score is rated right above Eurofins Scientific.
| COMPANY | Pricing Score | |
|---|---|---|
| Lancaster Laboratories | 5/5 |
| Eurofins Scientific | 4/5 |
| Johnson & Johnson | 3.9/5 |
| jj | N/A |
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Lancaster Laboratories Customer Satisfaction (CSAT)
Lancaster Laboratories Customer Satisfaction (CSAT) Score
100 / 100
Lancaster Laboratories has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lancaster Laboratories Customer Satisfaction vs. Competitors
Compared to its competitors, Lancaster Laboratories's Customer Satisfaction score is rated right above Johnson & Johnson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lancaster Laboratories | 100% |
| Johnson & Johnson | 78% |
| Eurofins Scientific | 56% |
| jj | 0% |
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Lancaster Laboratories Customer Service
5/5
Lancaster Laboratories has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Lancaster Laboratories's Customer Service
Address
2425 New Holland Pike, Lancaster, PA 17601
Website
http://lancasterlabs.com/
Phone Number
(717)656-2300
Lancaster Laboratories Customer Service vs. Competitors
Compared to its competitors, Lancaster Laboratories's Customer Service score is rated right above Eurofins Scientific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lancaster Laboratories | 5/5 |
| Eurofins Scientific | 4/5 |
| Johnson & Johnson | 4/5 |
| jj | N/A |
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Lancaster Laboratories as an Employer
Consumer vs. Employees
Lancaster Laboratories scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Lancaster Laboratories would recommend the brand to a friend. ENPS measures how likely Lancaster Laboratories employees would recommend working at Lancaster Laboratories to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
