-100
NPS
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LD Products
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About LD Products' Brand
LD Products Inc. was founded in 1999. Since that time, it has grown to become one of the largest online retailers of printer and office supplies. Among its major competitors, LD Products is ranked in 2nd place for NPS while Staples is 1st, and Carrot Ink is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
LD Products Ranking
- #2 / 4 of its competitors
LD Products NPS
LD Products's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether LD Products's customers would recommend using the product based on a scale of -100 to 100.
LD Products Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
LD Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -100 | Feb 2023 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
How Other Brands Compare
LD Products is ranked second for NPS among its competitors. Staples and Carrot Ink come in first and third, with InkGrabber.com coming in at #4.
LD Products |  Staples |  Carrot Ink |  InkGrabber.com | |
| Global Ranking | #- | #318 | #- | #- |
| NPS | -100 | -22 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LD Products NPS vs. Competitors
Compared to its competitors, LD Products's NPS is rated right below Staples.
| COMPANY | NPS Score | |
|---|---|---|
| Staples | -22 |
| LD Products | -100 |
LD Products Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of LD Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LD Products Customer Loyalty vs. Competitors
Compared to its competitors, LD Products's Customer Loyalty score is rated right below Staples.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Staples | 71% |
| LD Products | 10% |
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LD Products Product Quality
1.5/5
LD Products has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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LD Products Product Information
LD Products’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Retail
LD Products Product Quality vs. Competitors
Compared to its competitors, LD Products's Product Quality score is rated right below Staples.
| COMPANY | Product Quality Score | |
|---|---|---|
| Staples | 3/5 |
| LD Products | 1.5/5 |
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LD Products Pricing
LD Products ROI & Value For Money
1.5/5
LD Products has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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LD Products Pricing vs. Competitors
Compared to its competitors, LD Products's ROI score is rated right below Staples.
| COMPANY | Pricing Score | |
|---|---|---|
| Staples | 2.9/5 |
| LD Products | 1.5/5 |
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LD Products Customer Satisfaction (CSAT)
LD Products Customer Satisfaction (CSAT) Score
50 / 100
LD Products has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LD Products Customer Satisfaction vs. Competitors
Compared to its competitors, LD Products's Customer Satisfaction score is rated right above Staples.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LD Products | 50% |
| Staples | 47% |
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LD Products Customer Service
1.5/5
LD Products has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About LD Products's Customer Service
Address
3700 Cover St, Long Beach, CA 90808
Website
http://www.ldproducts.com/?xid=soc:fb:about:ld
Phone Number
(888) 321-2552
LD Products Customer Service vs. Competitors
Compared to its competitors, LD Products's Customer Service score is rated right below Staples.
| COMPANY | Customer Service Score | |
|---|---|---|
| Staples | 2.7/5 |
| LD Products | 1.5/5 |
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LD Products as an Employer
3.3/5
LD Products has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LD Products scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of LD Products would recommend the brand to a friend. ENPS measures how likely LD Products employees would recommend working at LD Products to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
