-100
NPS
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Legal Hero
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About Legal Hero's Brand
Law done better. Legal Hero provides incredible lawyers for clearly priced projects, so businesses can focus on what's most important. Among its major competitors, Legal Hero is ranked in 4th place for NPS while Hire an Esquire is 1st, and Thuzio is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
Legal Hero Ranking
- #4 / 4 of its competitors
Legal Hero NPS
Legal Hero's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Legal Hero's customers would recommend using the product based on a scale of -100 to 100.
Legal Hero Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Legal Hero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
How Other Brands Compare
Legal Hero is ranked #4 for NPS among its competitors. Hire an Esquire and Thuzio come in first and second, with LegalZoom coming in at third.
Legal Hero |  LegalZoom |  Thuzio |  Hire an Esquire | |
| Global Ranking | #- | #650 | #- | #- |
| NPS | -100 | 28 | 100 | 100 |
| Valuation Updated every 24 hours for public companies | - | $2.00B | $75.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Legal Hero NPS vs. Competitors
Compared to its competitors, Legal Hero's NPS is rated right below Lawdingo.
| COMPANY | NPS Score | |
|---|---|---|
| Hire an Esquire | 100 |
| Thuzio | 100 |
| LegalZoom | 28 |
 | Lawdingo | N/A |
| Legal Hero | -100 |
Legal Hero Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Legal Hero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Legal Hero Customer Loyalty vs. Competitors
Compared to its competitors, Legal Hero's Customer Loyalty score is rated right above Lawdingo, and is preceded by LegalZoom.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hire an Esquire | 100% |
| Thuzio | 100% |
| LegalZoom | 59% |
| Legal Hero | 10% |
| Lawdingo | N/A |
Unlock Legal Hero Customer Loyalty vs. Competitors Data
VS
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Legal Hero Product Quality
2.5/5
Legal Hero has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Legal Hero's overall Product Quality score rated by its users and customers.
Legal Hero Product Information
Legal Hero’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.legalhero.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Government & Legal
Legal Hero Product Quality vs. Competitors
Compared to its competitors, Legal Hero's Product Quality score is rated right above Lawdingo, and is preceded by LegalZoom.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hire an Esquire | 5/5 |
| Thuzio | 5/5 |
| LegalZoom | 3.3/5 |
| Legal Hero | 2.5/5 |
| Lawdingo | N/A |
Unlock Legal Hero Product Quality vs. Competitors Data
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Legal Hero Pricing
Legal Hero ROI & Value For Money
2/5
Legal Hero has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Legal Hero's overall ROI score rated by its users and customers.
Legal Hero Pricing vs. Competitors
Compared to its competitors, Legal Hero's ROI score is rated right above Lawdingo, and is preceded by LegalZoom.
| COMPANY | Pricing Score | |
|---|---|---|
| Hire an Esquire | 5/5 |
| Thuzio | 5/5 |
| LegalZoom | 3.3/5 |
| Legal Hero | 2/5 |
| Lawdingo | N/A |
Unlock Legal Hero ROI vs. Competitors Data
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Legal Hero Customer Service
1.5/5
Legal Hero has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Legal Hero's Customer Service
Address
79 Madison Ave., 2nd Floor, New York City, NY
Website
http://www.legalhero.com/
Phone Number
917-232-2951
Legal Hero Customer Service vs. Competitors
Compared to its competitors, Legal Hero's Customer Service score is rated right above Lawdingo, and is preceded by LegalZoom.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hire an Esquire | 5/5 |
| Thuzio | 5/5 |
| LegalZoom | 3.5/5 |
| Legal Hero | 1.5/5 |
| Lawdingo | N/A |
Unlock Legal Hero Customer Service vs. Competitors Data
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Consumer vs. Employees
Legal Hero scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Legal Hero would recommend the brand to a friend. ENPS measures how likely Legal Hero employees would recommend working at Legal Hero to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
