-60
NPS
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Lenel
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About Lenel's Brand
Integrated Physical Security Solutions Among its major competitors, Lenel is ranked in 2nd place for NPS while Genetec is 1st.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Lenel Ranking
- #2 / 2 of its competitors
Lenel NPS
Lenel's Net Promoter Score (NPS) is a -60 with 0% Promoters, 40% Passives, and 60% Detractors. Net Promoter Score tracks whether Lenel's customers would recommend using the product based on a scale of -100 to 100.
Lenel Overall NPS
| 0% | Promoters |
|---|---|
| 40% | Passives |
| 60% | Detractors |
Lenel NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Aug 2022 -66 | Aug 2022 | -66 |
Sep 2022 -60 | Sep 2022 | -60 |
How Other Brands Compare
Lenel is ranked second for NPS among its competitors. Genetec comes in first.
Lenel |  Genetec | |
| Global Ranking | #- | #703 |
| NPS | -60 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lenel Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Lenel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lenel Customer Loyalty vs. Competitors
Compared to its competitors, Lenel's Customer Loyalty score is rated right below Genetec.
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VS
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Lenel Product Quality
3/5
Lenel has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Lenel Product Information
Lenel’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.lenel.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Lenel Product Quality vs. Competitors
Compared to its competitors, Lenel's Product Quality score is rated right below Genetec.
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Lenel Pricing
Lenel ROI & Value For Money
2.2/5
Lenel has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Lenel Pricing vs. Competitors
Compared to its competitors, Lenel's ROI score is rated right below Genetec.
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Lenel Customer Satisfaction (CSAT)
Lenel Customer Satisfaction (CSAT) Score
50 / 100
Lenel has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lenel Customer Satisfaction vs. Competitors
Compared to its competitors, Lenel's Customer Satisfaction score is rated right below Genetec.
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Lenel Customer Service
2.2/5
Lenel has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Lenel's Customer Service
Address
1212 Pittsford-Victor Rd., Pittsford, NY
Website
http://www.lenel.com
Phone Number
5852489185
Lenel Customer Service vs. Competitors
Compared to its competitors, Lenel's Customer Service score is rated right below Genetec.
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Lenel as an Employer
4.2/5
Lenel has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lenel scored a -60 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Lenel would recommend the brand to a friend. ENPS measures how likely Lenel employees would recommend working at Lenel to a friend.
Net Promoter Score
-60
NPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 25% | Promoters |
|---|---|
| 75% | Passive |
| 0% | Detractors |
