33
NPS
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Lenskart
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About Lenskart's Brand
Operator of an online eyewear portal. The company sells prescription eyewear, branded contact lenses, sunglasses and accessories online well as through their physical stores. It also provides home eye check-up services. Among its major competitors, Lenskart is ranked in 2nd place for NPS while Boots Opticians is 1st, and Warby Parker is 3rd.
Brand at a Glance
60%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Lenskart Ranking
- #2 / 4 of its competitors
Lenskart NPS
Lenskart's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Lenskart's customers would recommend using the product based on a scale of -100 to 100.
Lenskart Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Lenskart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Feb 2022 -50 | Feb 2022 | -50 |
May 2022 -33 | May 2022 | -33 |
Mar 2023 20 | Mar 2023 | 20 |
Aug 2023 34 | Aug 2023 | 34 |
How Other Brands Compare
Lenskart is ranked second for NPS among its competitors. Boots Opticians and Warby Parker come in first and third, with Coolwinks.com coming in at #4.
Lenskart |  Warby Parker |  Boots Opticians | Coolwinks.com | |
| Global Ranking | #- | #223 | #- | #- |
| NPS | 33 | 16 | 34 | - |
| Valuation Updated every 24 hours for public companies | - | $1.77B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lenskart NPS by Gender
Lenskart's NPS was rated 67 by Male customers on Comparably.
Male
67
Lenskart's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Lenskart's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Lenskart NPS by Ethnicity
Lenskart's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Lenskart NPS by Age
Lenskart's NPS was rated 34 points by customers ages 18-25 on Comparably.
Lenskart NPS vs. Competitors
Compared to its competitors, Lenskart's NPS is rated right above Warby Parker, and is preceded by Boots Opticians.
| COMPANY | NPS Score | |
|---|---|---|
| Boots Opticians | 34 |
| Lenskart | 33 |
| Warby Parker | 16 |
Lenskart Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Lenskart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lenskart Customer Loyalty Score by Gender
Lenskart's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Lenskart Customer Loyalty Score by Ethnicity
Lenskart's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lenskart.
70
out of 100
Asian or Pacific Islander
Lenskart Customer Loyalty Score by Age
Lenskart's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Lenskart Customer Loyalty vs. Competitors
Compared to its competitors, Lenskart's Customer Loyalty score is rated right above Boots Opticians, and is preceded by Warby Parker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Warby Parker | 72% |
| Lenskart | 60% |
| Boots Opticians | 10% |
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Lenskart Product Quality
3.8/5
Lenskart has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Lenskart Product Information
Lenskart’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.lenskart.com
- Company Size
- 501-1,000 Employees
Quick Insights into Lenskart Product Quality
Lenskart's Product Quality score was rated highest by customers ages 18-25.
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Ranked Lenskart Product Quality the Highest
Lenskart Product Quality Score by Gender
Lenskart's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Lenskart Product Quality Score by Ethnicity
Lenskart's Product Quality score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lenskart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Lenskart Product Quality Score by Age
Lenskart's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lenskart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Lenskart Product Quality vs. Competitors
Compared to its competitors, Lenskart's Product Quality score is rated right above Warby Parker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lenskart | 3.8/5 |
| Warby Parker | 3.6/5 |
| Boots Opticians | 1.5/5 |
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Lenskart Pricing
Lenskart ROI & Value For Money
3.4/5
Lenskart has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Lenskart ROI
Lenskart's ROI score was rated highest by Male customers.
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Ranked Lenskart ROI the Highest
Lenskart ROI Score by Gender
Lenskart's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Lenskart ROI Score by Ethnicity
Lenskart's ROI score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lenskart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Lenskart ROI Score by Age
Lenskart's ROI score was rated 3.5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lenskart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Lenskart Pricing vs. Competitors
Compared to its competitors, Lenskart's ROI score is rated right above Boots Opticians, and is preceded by Warby Parker.
| COMPANY | Pricing Score | |
|---|---|---|
| Warby Parker | 3.8/5 |
| Lenskart | 3.4/5 |
| Boots Opticians | 1.5/5 |
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Lenskart Customer Satisfaction (CSAT)
Lenskart Customer Satisfaction (CSAT) Score
100 / 100
Lenskart has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lenskart Customer Satisfaction
Lenskart's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Lenskart Customer Satisfaction the Highest
Lenskart Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Lenskart's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Lenskart Customer Satisfaction Score by Age
Lenskart's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lenskart.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Lenskart Customer Satisfaction vs. Competitors
Compared to its competitors, Lenskart's Customer Satisfaction score is rated right above Warby Parker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lenskart | 100% |
| Warby Parker | 63% |
| Boots Opticians | 0% |
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Lenskart Customer Service
3.7/5
Lenskart has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Lenskart's Customer Service
Address
, Delhi, 121001
Website
www.lenskart.com
Phone Number
6
Quick Insights into Lenskart Customer Service
Lenskart's Customer Service score was rated highest by customers ages 18-25.
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Ranked Lenskart Customer Service the Highest
Lenskart Customer Service Score by Gender
Lenskart's Customer Service score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Lenskart Customer Service Score by Ethnicity
Lenskart's Customer Service score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lenskart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Lenskart Customer Service Score by Age
Lenskart's Customer Service score was rated 4.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lenskart.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Lenskart Customer Service vs. Competitors
Compared to its competitors, Lenskart's Customer Service score is rated right above Warby Parker.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lenskart | 3.7/5 |
| Warby Parker | 3.5/5 |
| Boots Opticians | 1.5/5 |
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Consumer vs. Employees
Lenskart scored a 33 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Lenskart would recommend the brand to a friend. ENPS measures how likely Lenskart employees would recommend working at Lenskart to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
