100
NPS
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Lightrun
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About Lightrun's Brand
Lightrun is an Enterprise grade cloud based developer observability platform that gives developers the power to understand the behavior of their live applications on-demand, in real-time, without ever stopping the running applications. This dynamic observability utterly transforms the development experience, supercharging productivity, slashing costs and making it easier to fix bugs. Ultimately, by handing developers observability superpowers, we help them spend their time doing more of what they love: crafting creative code and great software experiences. Among its major competitors, Lightrun is ranked in 1st place for NPS while Dynatrace is 2nd, and Datadog is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Lightrun Ranking
- #1 / 3 of its competitors
Lightrun NPS
Lightrun's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lightrun's customers would recommend using the product based on a scale of -100 to 100.
Lightrun Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lightrun NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
How Other Brands Compare
Lightrun is ranked first for NPS among its competitors. Dynatrace and Datadog come in second and third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lightrun Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Lightrun users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lightrun Customer Loyalty vs. Competitors
Compared to its competitors, Lightrun's Customer Loyalty score is rated right above Datadog, and is preceded by Dynatrace.
Unlock Lightrun Customer Loyalty vs. Competitors Data
VS
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Lightrun Product Quality
4.1/5
Lightrun has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Lightrun Product Information
Lightrun’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://lightrun.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Lightrun Product Quality vs. Competitors
Compared to its competitors, Lightrun's Product Quality score is rated right above Datadog, and is preceded by Dynatrace.
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VS
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Lightrun Pricing
Lightrun ROI & Value For Money
4.1/5
Lightrun has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Lightrun Pricing vs. Competitors
Compared to its competitors, Lightrun's ROI score is rated right above Datadog, and is preceded by Dynatrace.
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Lightrun Customer Satisfaction (CSAT)
Lightrun Customer Satisfaction (CSAT) Score
100 / 100
Lightrun has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lightrun Customer Satisfaction vs. Competitors
Compared to its competitors, Lightrun's Customer Satisfaction score is rated right above Dynatrace.
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Lightrun Customer Service
4.1/5
Lightrun has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Lightrun's Customer Service
Address
3 Daniel Frisch St, Tell, TX Israel
Website
https://lightrun.com/
Phone Number
7815479257
Lightrun's Social Links
Lightrun Customer Service vs. Competitors
Compared to its competitors, Lightrun's Customer Service score is rated right above Datadog, and is preceded by Dynatrace.
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Lightrun as an Employer
4.7/5
Lightrun has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lightrun scored a 100 for Net Promoter Score and a 96 for Employee Net Promoter Score. NPS gauges how likely a customer of Lightrun would recommend the brand to a friend. ENPS measures how likely Lightrun employees would recommend working at Lightrun to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
96
eNPS Score
| 96% | Promoters |
|---|---|
| 4% | Passive |
| 0% | Detractors |
