-100
NPS
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Livecareer
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About Livecareer's Brand
Home of America's #1 Resume Builder Among its major competitors, Livecareer is ranked in 2nd place for NPS while Indeed.com is 1st, and Me Make Monster is 3rd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Livecareer Ranking
- #2 / 4 of its competitors
Livecareer NPS
Livecareer's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Livecareer's customers would recommend using the product based on a scale of -100 to 100.
Livecareer Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Livecareer NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
How Other Brands Compare
Livecareer is ranked second for NPS among its competitors. Indeed.com and Me Make Monster come in first and third, with Purzue coming in at #4.
Livecareer |  Indeed.com |  Me Make Monster |  Purzue | |
| Global Ranking | #- | #253 | #- | #- |
| NPS | -100 | 3 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $86.63B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Livecareer NPS vs. Competitors
Compared to its competitors, Livecareer's NPS is rated right below Resume Genius.
| COMPANY | NPS Score | |
|---|---|---|
| Indeed.com | 3 |
 | Resume Genius | N/A |
| Livecareer | -100 |
Livecareer Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Livecareer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Livecareer Customer Loyalty vs. Competitors
Compared to its competitors, Livecareer's Customer Loyalty score is rated right above Indeed.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Livecareer | 100% |
| Indeed.com | 78% |
| Resume Genius | N/A |
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Livecareer Product Quality
1.5/5
Livecareer has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Livecareer Product Information
Livecareer’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.livecareer.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Livecareer Product Quality vs. Competitors
Compared to its competitors, Livecareer's Product Quality score is rated right above Resume Genius, and is preceded by Indeed.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Indeed.com | 3.3/5 |
| Livecareer | 1.5/5 |
| Resume Genius | N/A |
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Livecareer Pricing
Livecareer ROI & Value For Money
1.5/5
Livecareer has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Livecareer Pricing vs. Competitors
Compared to its competitors, Livecareer's ROI score is rated right above Resume Genius, and is preceded by Indeed.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Indeed.com | 3.2/5 |
| Livecareer | 1.5/5 |
| Resume Genius | N/A |
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Livecareer Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Livecareer Customer Satisfaction vs. Competitors
Compared to its competitors, Livecareer's Customer Satisfaction score is rated right above Resume Genius, and is preceded by Indeed.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Indeed.com | 58% |
| Livecareer | 0% |
| Resume Genius | 0% |
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Livecareer Customer Service
1.5/5
Livecareer has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Livecareer's Customer Service
Address
1 Hallidie Plaza, Suite 600, San Francisco, CA
Website
http://www.livecareer.com/
Phone Number
2125881532
Livecareer Customer Service vs. Competitors
Compared to its competitors, Livecareer's Customer Service score is rated right above Resume Genius, and is preceded by Indeed.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Indeed.com | 3.1/5 |
| Livecareer | 1.5/5 |
| Resume Genius | N/A |
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Livecareer as an Employer
2.9/5
Livecareer has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Livecareer scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Livecareer would recommend the brand to a friend. ENPS measures how likely Livecareer employees would recommend working at Livecareer to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
