-48
NPS
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Livingston International
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About Livingston International's Brand
Livingston International is the North America’s number one company focused on customs brokerage and compliance. Among its major competitors, Livingston International is ranked in 2nd place for NPS while Expeditors is 1st, and Farrow & Ball is 3rd.
Brand at a Glance
57%
Customer Loyalty
1.8/5
Product Quality
2.3/5
Pricing
1.9/5
Customer Service
Livingston International Ranking
- #2 / 3 of its competitors
Livingston International NPS
Livingston International's Net Promoter Score (NPS) is a -48 with 26% Promoters, 0% Passives, and 74% Detractors. Net Promoter Score tracks whether Livingston International's customers would recommend using the product based on a scale of -100 to 100.
Livingston International Overall NPS
| 26% | Promoters |
|---|---|
| 0% | Passives |
| 74% | Detractors |
Livingston International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 33 | Jun 2022 | 33 |
Oct 2022 15 | Oct 2022 | 15 |
Nov 2022 -11 | Nov 2022 | -11 |
Jan 2023 -20 | Jan 2023 | -20 |
Feb 2023 -27 | Feb 2023 | -27 |
Mar 2023 -33 | Mar 2023 | -33 |
Aug 2023 -43 | Aug 2023 | -43 |
Nov 2023 -47 | Nov 2023 | -47 |
Apr 2024 -50 | Apr 2024 | -50 |
Jun 2024 -53 | Jun 2024 | -53 |
May 2025 -55 | May 2025 | -55 |
Jan 2026 -47 | Jan 2026 | -47 |
How Other Brands Compare
Livingston International is ranked second for NPS among its competitors. Expeditors and Farrow & Ball come in first and third.
Livingston International |  Expeditors |  Farrow & Ball | |
| Global Ranking | #- | #755 | #- |
| NPS | -48 | 39 | - |
| Valuation Updated every 24 hours for public companies | - | $18.22B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Livingston International NPS by Gender
Livingston International's NPS was rated -100 by Male customers on Comparably.
Male
-100
Livingston International's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Livingston International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Livingston International NPS by Ethnicity
Livingston International's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Livingston International NPS by Usage
Livingston International's NPS was rated -100 points by customers who have used Livingston International's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Livingston International NPS vs. Competitors
Compared to its competitors, Livingston International's NPS is rated right below Farrow & Ball.
| COMPANY | NPS Score | |
|---|---|---|
| Expeditors | 39 |
| Farrow & Ball | N/A |
| Livingston International | -48 |
Livingston International Customer Reviews
Out of the 2 Livingston International customer reviews 0 were positive and 2 were constructive. Livingston International customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Livingston International Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Livingston International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Livingston International Customer Loyalty Score by Gender
Livingston International's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Livingston International Customer Loyalty Score by Ethnicity
Livingston International's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Livingston International.
78
out of 100
Caucasian
Livingston International Customer Loyalty Score by Usage
Livingston International's Customer Loyalty score was rated 40% by customers who have used Livingston International's products/services for Over 10 Years.
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Livingston International Customer Loyalty Score by Industry
Livingston International's Customer Loyalty score was rated 40% by Transportation industry customers.
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Livingston International Customer Loyalty vs. Competitors
Compared to its competitors, Livingston International's Customer Loyalty score is rated right above Farrow & Ball, and is preceded by Expeditors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Expeditors | 88% |
| Livingston International | 57% |
| Farrow & Ball | N/A |
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Livingston International Product Quality
1.8/5
Livingston International has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Livingston International Product Information
Livingston International’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated Livingston International's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Mobile App
Productivity
SaaS
Small Business Services
Travel
Quick Insights into Livingston International Product Quality
Livingston International's Product Quality score was rated highest by Caucasian customers.
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Ranked Livingston International Product Quality the Highest
Livingston International Product Quality Score by Gender
Livingston International's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Livingston International Product Quality Score by Ethnicity
Livingston International's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Livingston International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Livingston International Product Quality Score by Usage
Livingston International's Product Quality score was rated 1.5 stars by customers who have used Livingston International's products/services for Over 10 Years.
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Livingston International Product Quality Score by Industry
Livingston International's Product Quality score was rated 1.5 stars by Transportation industry customers.
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Livingston International Product Quality vs. Competitors
Compared to its competitors, Livingston International's Product Quality score is rated right above Farrow & Ball, and is preceded by Expeditors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Expeditors | 4.3/5 |
| Livingston International | 1.8/5 |
| Farrow & Ball | N/A |
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Livingston International Pricing
Livingston International ROI & Value For Money
2.3/5
Livingston International has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Livingston International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry.
Quick Insights into Livingston International ROI
Livingston International's ROI score was rated highest by Caucasian customers.
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Ranked Livingston International ROI the Highest
Livingston International ROI Score by Gender
Livingston International's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Livingston International ROI Score by Ethnicity
Livingston International's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Livingston International.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Livingston International ROI Score by Usage
Livingston International's ROI score was rated 1.5 stars by customers who have used Livingston International's products/services for Over 10 Years.
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Livingston International ROI Score by Industry
Livingston International's ROI score was rated 1.5 stars by Transportation industry customers.
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Livingston International Pricing vs. Competitors
Compared to its competitors, Livingston International's ROI score is rated right above Farrow & Ball, and is preceded by Expeditors.
| COMPANY | Pricing Score | |
|---|---|---|
| Expeditors | 4.2/5 |
| Livingston International | 2.3/5 |
| Farrow & Ball | N/A |
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Livingston International Customer Satisfaction (CSAT)
Livingston International Customer Satisfaction (CSAT) Score
33 / 100
Livingston International has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Livingston International Customer Satisfaction
Livingston International's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Livingston International Customer Satisfaction the Highest
Livingston International Customer Satisfaction Score by Gender
Livingston International's Customer Satisfaction score was rated 0 by Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Livingston International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Livingston International's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Livingston International Customer Satisfaction Score by Usage
Livingston International's Customer Satisfaction score was rated 0 points by customers who have used Livingston International's products/services for Over 10 Years.
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Livingston International Customer Satisfaction Score by Industry
Livingston International's Customer Satisfaction score was rated 0 points by Transportation industry customers.
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{
"title": "Livingston International Customer Satisfaction Score by Industry",
"text": "Livingston International's Customer Satisfaction score was rated 0 points by Transportation industry customers.",
"bars": [
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Livingston International's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
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}Livingston International Customer Satisfaction vs. Competitors
Compared to its competitors, Livingston International's Customer Satisfaction score is rated right above Farrow & Ball, and is preceded by Expeditors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Expeditors | 87% |
| Livingston International | 33% |
| Farrow & Ball | 0% |
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Livingston International Customer Service
1.9/5
Livingston International has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Livingston International's Customer Service
Address
405 The West Mall, Suite 400, M9C 5K7 Canada
Website
http://www.livingstonintl.com
Phone Number
416-626-2800
Quick Insights into Livingston International Customer Service
Livingston International's Customer Service score was rated highest by Caucasian customers.
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Ranked Livingston International Customer Service the Highest
Livingston International Customer Service Score by Gender
Livingston International's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Livingston International Customer Service Score by Ethnicity
Livingston International's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Livingston International.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Livingston International Customer Service Score by Usage
Livingston International's Customer Service score was rated 1.5 stars by customers who have used Livingston International's products/services for Over 10 Years.
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Livingston International Customer Service Score by Industry
Livingston International's Customer Service score was rated 1.5 stars by Transportation industry customers.
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Livingston International Customer Service vs. Competitors
Compared to its competitors, Livingston International's Customer Service score is rated right above Farrow & Ball, and is preceded by Expeditors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Expeditors | 4.3/5 |
| Livingston International | 1.9/5 |
| Farrow & Ball | N/A |
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Livingston International as an Employer
2.4/5
Livingston International has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Livingston International
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Livingston International scored a -48 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Livingston International would recommend the brand to a friend. ENPS measures how likely Livingston International employees would recommend working at Livingston International to a friend.
Net Promoter Score
-48
NPS Score
| 26% | Promoters |
|---|---|
| 0% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
