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NPS
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Lockton Companies
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About Lockton Companies' Brand
Among its major competitors, Lockton Companies is ranked in 1st place for NPS while Arthur J. Gallagher & Co. is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Lockton Companies Ranking
- #1 / 2 of its competitors
Lockton Companies NPS
Lockton Companies's Net Promoter Score (NPS) is a 14 with 50% Promoters, 14% Passives, and 36% Detractors. Net Promoter Score tracks whether Lockton Companies's customers would recommend using the product based on a scale of -100 to 100.
Lockton Companies Overall NPS
| 50% | Promoters |
|---|---|
| 14% | Passives |
| 36% | Detractors |
Lockton Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 10 | Dec 2023 | 10 |
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 9 | Feb 2024 | 9 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 12 | Apr 2024 | 12 |
May 2024 13 | May 2024 | 13 |
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 10 | Nov 2024 | 10 |
Jan 2025 11 | Jan 2025 | 11 |
Dec 2025 13 | Dec 2025 | 13 |
Jan 2026 15 | Jan 2026 | 15 |
How Other Brands Compare
Lockton Companies is ranked first for NPS among its competitors. Arthur J. Gallagher & Co. comes in second.
Lockton Companies |  Arthur J. Gallagher & Co. | |
| Global Ranking | #- | #673 |
| NPS | 14 | 4 |
| Valuation Updated every 24 hours for public companies | - | $24.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lockton Companies NPS by Gender
Female customers rated Lockton Companies's NPS 39 points higher than Male customers.
Male
7
Lockton Companies's NPS was rated 7 by Male customers on Comparably.
40%
Promoters
27%
Passives
33%
Detractors
Female
46
Lockton Companies's NPS was rated 46 by Female customers on Comparably.
73%
Promoters
0%
Passives
27%
Detractors
Lockton Companies NPS by Ethnicity
Lockton Companies's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 30 | Caucasian | 30 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 0 | Other | 0 |
Lockton Companies NPS by Age
Lockton Companies's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Lockton Companies NPS by Usage
Lockton Companies's NPS was rated the highest by customers who have used Lockton Companies's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 14 | 1 to 2 Years | 14 |
2 to 5 Years 9 | 2 to 5 Years | 9 |
5 to 10 Years 49 | 5 to 10 Years | 49 |
Lockton Companies NPS vs. Competitors
Compared to its competitors, Lockton Companies's NPS is rated right above Arthur J. Gallagher & Co..
| COMPANY | NPS Score | |
|---|---|---|
| Lockton Companies | 14 |
| Arthur J. Gallagher & Co. | 4 |
Lockton Companies Customer Reviews
Out of the 6 Lockton Companies customer reviews 5 were positive and 1 was constructive. Lockton Companies customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Lockton Companies Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Lockton Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lockton Companies Customer Loyalty Score by Gender
Female customers rated Lockton Companies's Customer Loyalty score 28% higher than Male customers.
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Male
64%
Yes
Female
92%
Yes
Lockton Companies Customer Loyalty Score by Ethnicity
Lockton Companies's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lockton Companies.
79
out of 100
Caucasian
70
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
100
out of 100
Other
Lockton Companies Customer Loyalty Score by Age
Lockton Companies's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 70% | 31-35 | 70% |
36-40 78% | 36-40 | 78% |
56-60 78% | 56-60 | 78% |
Lockton Companies Customer Loyalty Score by Usage
Lockton Companies's Customer Loyalty score was rated the highest by customers who have used Lockton Companies's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lockton Companies Customer Loyalty Score by Industry
Lockton Companies's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Accounting industry customers.
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Lockton Companies Customer Loyalty vs. Competitors
Compared to its competitors, Lockton Companies's Customer Loyalty score is rated right below Arthur J. Gallagher & Co..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 83% |
| Lockton Companies | 68% |
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Lockton Companies Product Quality
3.4/5
Lockton Companies has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Lockton Companies Product Information
Lockton Companies’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lockton Companies's product the highest. Reviewers from the Accounting industry rated Lockton Companies the lowest at 2.3.
- Website
- https://www.lockton.com/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Lockton Companies Product Quality
Lockton Companies's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Lockton Companies Product Quality the Highest
Ranked Lockton Companies Product Quality the Lowest
Lockton Companies Product Quality Score by Gender
Female customers rated Lockton Companies's Product Quality score 0.9 stars higher than Male customers.
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Male
3.2/5
Female
4.1/5
Lockton Companies Product Quality Score by Ethnicity
Lockton Companies's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 1.5 | Other | 1.5 |
Lockton Companies Product Quality Score by Age
Lockton Companies's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.6 | 36-40 | 3.6 |
56-60 3.4 | 56-60 | 3.4 |
Lockton Companies Product Quality Score by Usage
Lockton Companies's Product Quality score was rated the highest by customers who have used Lockton Companies's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lockton Companies Product Quality Score by Industry
Lockton Companies's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Lockton Companies Product Quality vs. Competitors
Compared to its competitors, Lockton Companies's Product Quality score is rated right below Arthur J. Gallagher & Co..
| COMPANY | Product Quality Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 3.6/5 |
| Lockton Companies | 3.4/5 |
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Lockton Companies Pricing
Lockton Companies ROI & Value For Money
3.6/5
Lockton Companies has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Lockton Companies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Insurance industry think that they had the lowest ROI from Lockton Companies.
Quick Insights into Lockton Companies ROI
Lockton Companies's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Lockton Companies ROI the Highest
Ranked Lockton Companies ROI the Lowest
Lockton Companies ROI Score by Gender
Female customers rated Lockton Companies's ROI score 0.8 stars higher than Male customers.
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Male
3.3/5
Female
4.1/5
Lockton Companies ROI Score by Ethnicity
Lockton Companies's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.5 | Other | 2.5 |
Lockton Companies ROI Score by Age
Lockton Companies's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.5 | 36-40 | 3.5 |
56-60 3.6 | 56-60 | 3.6 |
Lockton Companies ROI Score by Usage
Lockton Companies's ROI score was rated the highest by customers who have used Lockton Companies's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Lockton Companies ROI Score by Industry
Lockton Companies's ROI score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Lockton Companies Pricing vs. Competitors
Compared to its competitors, Lockton Companies's ROI score is rated right above Arthur J. Gallagher & Co..
| COMPANY | Pricing Score | |
|---|---|---|
| Lockton Companies | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
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Lockton Companies Customer Satisfaction (CSAT)
Lockton Companies Customer Satisfaction (CSAT) Score
60 / 100
Lockton Companies has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
27%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
2%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lockton Companies Customer Satisfaction
Lockton Companies's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Lockton Companies Customer Satisfaction the Highest
Ranked Lockton Companies Customer Satisfaction the Lowest
Lockton Companies Customer Satisfaction Score by Gender
Female customers rated Lockton Companies's Customer Satisfaction score 17 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 27% | |
Dissatisfied | 6% | |
Very Dissatisfied | 7% |
77 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
Lockton Companies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lockton Companies' Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.
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59 / 100
Very Satisfied
42%
Satisfied
17%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
8%
Very Dissatisfied
8%
CSAT according to African American/Black
Lockton Companies' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Lockton Companies' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Lockton Companies' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lockton Companies.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
Lockton Companies Customer Satisfaction Score by Age
Lockton Companies's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 66% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 56-60 | 75% |
Lockton Companies Customer Satisfaction Score by Usage
Lockton Companies's Customer Satisfaction score was rated the highest by customers who have used Lockton Companies's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Lockton Companies Customer Satisfaction Score by Industry
Lockton Companies's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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}Lockton Companies Customer Satisfaction vs. Competitors
Compared to its competitors, Lockton Companies's Customer Satisfaction score is rated right below Arthur J. Gallagher & Co..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Arthur J. Gallagher & Co. | 64% |
| Lockton Companies | 60% |
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Lockton Companies Customer Service
3.5/5
Lockton Companies has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Lockton Companies's Customer Service
Website
https://www.lockton.com/
Quick Insights into Lockton Companies Customer Service
Lockton Companies's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Lockton Companies Customer Service the Highest
Ranked Lockton Companies Customer Service the Lowest
Lockton Companies Customer Service Score by Gender
Female customers rated Lockton Companies's Customer Service score 0.9 stars higher than Male customers.
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Male
3.3/5
Female
4.2/5
Lockton Companies Customer Service Score by Ethnicity
Lockton Companies's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lockton Companies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.1 | Other | 2.1 |
Lockton Companies Customer Service Score by Age
Lockton Companies's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.4 | 36-40 | 3.4 |
56-60 3.6 | 56-60 | 3.6 |
Lockton Companies Customer Service Score by Usage
Lockton Companies's Customer Service score was rated the highest by customers who have used Lockton Companies's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Lockton Companies Customer Service Score by Industry
Lockton Companies's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Lockton Companies Customer Service vs. Competitors
Compared to its competitors, Lockton Companies's Customer Service score is rated right above Arthur J. Gallagher & Co..
| COMPANY | Customer Service Score | |
|---|---|---|
| Lockton Companies | 3.5/5 |
| Arthur J. Gallagher & Co. | 3.3/5 |
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Lockton Companies as an Employer
4.3/5
Lockton Companies has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lockton Companies scored a 14 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Lockton Companies would recommend the brand to a friend. ENPS measures how likely Lockton Companies employees would recommend working at Lockton Companies to a friend.
Net Promoter Score
14
NPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 58% | Promoters |
|---|---|
| 13% | Passive |
| 29% | Detractors |
