-20
NPS
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LoJack
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About LoJack's Brand
LoJack Corporation (NASDAQ: LOJN) is the premier worldwide provider of tracking and recovery systems. Among its major competitors, LoJack is ranked in 2nd place for NPS while Progressive Insurance is 1st, and CalAmp is 3rd.
Brand at a Glance
54%
Customer Loyalty
2.2/5
Product Quality
2.8/5
Pricing
2.7/5
Customer Service
LoJack Ranking
- #2 / 4 of its competitors
LoJack NPS
LoJack's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether LoJack's customers would recommend using the product based on a scale of -100 to 100.
LoJack Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
LoJack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Feb 2025 -50 | Feb 2025 | -50 |
Oct 2025 -20 | Oct 2025 | -20 |
How Other Brands Compare
LoJack is ranked second for NPS among its competitors. Progressive Insurance and CalAmp come in first and third, with OnStar coming in at #4.
LoJack |  Progressive Insurance |  CalAmp |  OnStar | |
| Global Ranking | #- | #967 | #- | #- |
| NPS | -20 | -16 | -25 | -83 |
| Valuation Updated every 24 hours for public companies | - | $55.91B | $391.34M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LoJack NPS by Gender
LoJack's NPS was rated -34 by Male customers on Comparably.
Male
-34
LoJack's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
LoJack's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
LoJack NPS vs. Competitors
Compared to its competitors, LoJack's NPS is rated right above CalAmp, and is preceded by Progressive Insurance.
| COMPANY | NPS Score | |
|---|---|---|
 | Liberty Mutual Strategic Ventures | N/A |
 | McLaren Technology Group | N/A |
| Progressive Insurance | -16 |
| LoJack | -20 |
| CalAmp | -25 |
| OnStar | -83 |
LoJack Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of LoJack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LoJack Customer Loyalty Score by Gender
LoJack's Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
LoJack Customer Loyalty vs. Competitors
Compared to its competitors, LoJack's Customer Loyalty score is rated right above Liberty Mutual Strategic Ventures, and is preceded by OnStar.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CalAmp | 100% |
| Progressive Insurance | 80% |
| OnStar | 79% |
| LoJack | 54% |
| Liberty Mutual Strategic Ventures | N/A |
| McLaren Technology Group | N/A |
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LoJack Product Quality
2.2/5
LoJack has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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LoJack Product Information
LoJack’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.lojack.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Quick Insights into LoJack Product Quality
LoJack's Product Quality score was rated highest by Male customers.
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Ranked LoJack Product Quality the Highest
LoJack Product Quality Score by Gender
LoJack's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
LoJack Product Quality vs. Competitors
Compared to its competitors, LoJack's Product Quality score is rated right above OnStar, and is preceded by Progressive Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| CalAmp | 2.9/5 |
| Progressive Insurance | 2.7/5 |
| LoJack | 2.2/5 |
| OnStar | 1.6/5 |
| Liberty Mutual Strategic Ventures | N/A |
| McLaren Technology Group | N/A |
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LoJack Pricing
LoJack ROI & Value For Money
2.8/5
LoJack has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into LoJack ROI
LoJack's ROI score was rated highest by Male customers.
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Ranked LoJack ROI the Highest
LoJack ROI Score by Gender
LoJack's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
LoJack Pricing vs. Competitors
Compared to its competitors, LoJack's ROI score is rated right above Progressive Insurance, and is preceded by CalAmp.
| COMPANY | Pricing Score | |
|---|---|---|
| CalAmp | 2.9/5 |
| LoJack | 2.8/5 |
| Progressive Insurance | 2.5/5 |
| OnStar | 1.5/5 |
| Liberty Mutual Strategic Ventures | N/A |
| McLaren Technology Group | N/A |
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LoJack Customer Satisfaction (CSAT)
LoJack Customer Satisfaction (CSAT) Score
20 / 100
LoJack has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LoJack Customer Satisfaction
LoJack's Customer Satisfaction score was rated highest by Male customers.
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Ranked LoJack Customer Satisfaction the Highest
LoJack Customer Satisfaction Score by Gender
LoJack's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LoJack.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
LoJack Customer Satisfaction vs. Competitors
Compared to its competitors, LoJack's Customer Satisfaction score is rated right above OnStar, and is preceded by Progressive Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CalAmp | 50% |
| Progressive Insurance | 45% |
| LoJack | 20% |
| OnStar | 11% |
| Liberty Mutual Strategic Ventures | 0% |
| McLaren Technology Group | 0% |
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LoJack Customer Service
2.7/5
LoJack has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About LoJack's Customer Service
Address
200 Lowder Brook Drive, Suite 1000, Westwood, MA
Website
http://www.lojack.com
Phone Number
17813267255
Quick Insights into LoJack Customer Service
LoJack's Customer Service score was rated highest by Male customers.
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Ranked LoJack Customer Service the Highest
LoJack Customer Service Score by Gender
LoJack's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
LoJack Customer Service vs. Competitors
Compared to its competitors, LoJack's Customer Service score is rated right above OnStar, and is preceded by Progressive Insurance.
| COMPANY | Customer Service Score | |
|---|---|---|
| CalAmp | 3/5 |
| Progressive Insurance | 2.7/5 |
| LoJack | 2.7/5 |
| OnStar | 1.6/5 |
| Liberty Mutual Strategic Ventures | N/A |
| McLaren Technology Group | N/A |
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Consumer vs. Employees
LoJack scored a -20 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of LoJack would recommend the brand to a friend. ENPS measures how likely LoJack employees would recommend working at LoJack to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
