-80
NPS
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Loot Crate
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About Loot Crate's Brand
Loot Crate, a monthly subscription-based service, delivers geek, gaming, and pop-culture collectibles and accessories to its subscribers. Among its major competitors, Loot Crate is ranked in 3rd place for NPS while Stitch Fix is 1st, and Selency is 2nd.Their current valuation is $100.00M
Brand at a Glance
61%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Loot Crate Ranking
- #3 / 4 of its competitors
Loot Crate NPS
Loot Crate's Net Promoter Score (NPS) is a -80 with 8% Promoters, 4% Passives, and 88% Detractors. Net Promoter Score tracks whether Loot Crate's customers would recommend using the product based on a scale of -100 to 100.
Loot Crate Overall NPS
| 8% | Promoters |
|---|---|
| 4% | Passives |
| 88% | Detractors |
Loot Crate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -83 | Jan 2022 | -83 |
Feb 2022 -87 | Feb 2022 | -87 |
Mar 2022 -91 | Mar 2022 | -91 |
Apr 2022 -81 | Apr 2022 | -81 |
May 2022 -81 | May 2022 | -81 |
Jun 2022 -72 | Jun 2022 | -72 |
Sep 2022 -74 | Sep 2022 | -74 |
Oct 2022 -75 | Oct 2022 | -75 |
Nov 2022 -79 | Nov 2022 | -79 |
Dec 2022 -79 | Dec 2022 | -79 |
Jan 2023 -80 | Jan 2023 | -80 |
Jul 2023 -82 | Jul 2023 | -82 |
How Other Brands Compare
Loot Crate is ranked third for NPS among its competitors. Stitch Fix and Selency come in first and second, with Mountary coming in at #4. Among those competitors, it is the third most valued company behind Stitch Fix.
Loot Crate |  Stitch Fix |  Selency |  Mountary | |
| Global Ranking | #- | #645 | #- | #- |
| NPS | -80 | 16 | 0 | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $3.36B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loot Crate NPS by Gender
Loot Crate's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Loot Crate's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Loot Crate's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Loot Crate NPS by Ethnicity
Loot Crate's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Loot Crate NPS by Age
Loot Crate's NPS was rated -100 points by customers ages 26-30 and customers ages 51-55 on Comparably.
Loot Crate NPS by Usage
Loot Crate's NPS was rated -100 points by customers who have used Loot Crate's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Loot Crate NPS vs. Competitors
Compared to its competitors, Loot Crate's NPS is rated right below Selency.
| COMPANY | NPS Score | |
|---|---|---|
| Stitch Fix | 16 |
| Selency | 0 |
| Loot Crate | -80 |
Loot Crate Customer Reviews
Out of the 2 Loot Crate customer reviews 0 were positive and 2 were constructive. Loot Crate customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Loot Crate Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Loot Crate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loot Crate Customer Loyalty Score by Gender
Male customers rated Loot Crate's Customer Loyalty score 25% higher than Female customers.
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Male
74%
Yes
Female
49%
Yes
Loot Crate Customer Loyalty Score by Ethnicity
Loot Crate's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Loot Crate.
60
out of 100
Caucasian
78
out of 100
Other
Loot Crate Customer Loyalty Score by Age
Loot Crate's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
41-45 70% | 41-45 | 70% |
51-55 70% | 51-55 | 70% |
Loot Crate Customer Loyalty Score by Usage
Loot Crate's Customer Loyalty score was rated the highest by customers who have used Loot Crate's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Loot Crate Customer Loyalty Score by Industry
Loot Crate's Customer Loyalty score was rated 78% by Tech industry customers.
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Loot Crate Customer Loyalty vs. Competitors
Compared to its competitors, Loot Crate's Customer Loyalty score is rated right above Selency, and is preceded by Stitch Fix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Stitch Fix | 63% |
| Loot Crate | 61% |
| Selency | N/A |
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Loot Crate Product Quality
1.5/5
Loot Crate has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Loot Crate Product Information
Loot Crate’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Loot Crate's product the highest.
- Website
- http://www.lootcrate.com/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Gaming
Marketplaces
SaaS
Quick Insights into Loot Crate Product Quality
Loot Crate's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Loot Crate Product Quality the Highest
Ranked Loot Crate Product Quality the Lowest
Loot Crate Product Quality Score by Gender
Loot Crate's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Loot Crate Product Quality Score by Ethnicity
Loot Crate's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Loot Crate.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Loot Crate Product Quality Score by Age
Loot Crate's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Loot Crate.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
41-45 2.3 | 41-45 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
Loot Crate Product Quality Score by Usage
Loot Crate's Product Quality score was rated 1.5 stars by customers who have used Loot Crate's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
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Loot Crate Product Quality Score by Industry
Loot Crate's Product Quality score was rated 1.5 stars by Tech industry customers.
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Loot Crate Product Quality vs. Competitors
Compared to its competitors, Loot Crate's Product Quality score is rated right above Selency, and is preceded by Stitch Fix.
| COMPANY | Product Quality Score | |
|---|---|---|
| Stitch Fix | 3.9/5 |
| Loot Crate | 1.5/5 |
| Selency | N/A |
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Loot Crate Pricing
Loot Crate ROI & Value For Money
1.5/5
Loot Crate has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Loot Crate Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Loot Crate ROI
Loot Crate's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Loot Crate ROI the Highest
Ranked Loot Crate ROI the Lowest
Loot Crate ROI Score by Gender
Loot Crate's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Loot Crate ROI Score by Ethnicity
Loot Crate's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Loot Crate.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Loot Crate ROI Score by Age
Loot Crate's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Loot Crate ROI Score by Usage
Loot Crate's ROI score was rated 1.5 stars by customers who have used Loot Crate's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
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Loot Crate ROI Score by Industry
Loot Crate's ROI score was rated 1.5 stars by Tech industry customers.
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Loot Crate Pricing vs. Competitors
Compared to its competitors, Loot Crate's ROI score is rated right above Selency, and is preceded by Stitch Fix.
| COMPANY | Pricing Score | |
|---|---|---|
| Stitch Fix | 3.6/5 |
| Loot Crate | 1.5/5 |
| Selency | N/A |
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Loot Crate Customer Satisfaction (CSAT)
Loot Crate Customer Satisfaction (CSAT) Score
5 / 100
Loot Crate has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
14%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Loot Crate Customer Satisfaction
Loot Crate's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Loot Crate Customer Satisfaction the Highest
Ranked Loot Crate Customer Satisfaction the Lowest
Loot Crate Customer Satisfaction Score by Gender
Loot Crate's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 83% |
Loot Crate Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Loot Crate's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Loot Crate's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Loot Crate.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Loot Crate Customer Satisfaction Score by Age
Loot Crate's Customer Satisfaction score was rated 0 points by customers ages 26-30 and customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 41-45 | 0% |
Loot Crate Customer Satisfaction Score by Usage
Loot Crate's Customer Satisfaction score was rated 0 points by customers who have used Loot Crate's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
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Loot Crate Customer Satisfaction Score by Industry
Loot Crate's Customer Satisfaction score was rated 0 points by Tech industry customers.
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Loot Crate's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Loot Crate Customer Satisfaction vs. Competitors
Compared to its competitors, Loot Crate's Customer Satisfaction score is rated right above Selency, and is preceded by Stitch Fix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Stitch Fix | 70% |
| Loot Crate | 5% |
| Selency | 0% |
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Loot Crate Customer Service
1.5/5
Loot Crate has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Loot Crate's Customer Service
Address
3401 Pasadena Ave, Los Angeles, CA 90031
Website
http://www.lootcrate.com/
Phone Number
6126152886
Quick Insights into Loot Crate Customer Service
Loot Crate's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Loot Crate Customer Service the Highest
Ranked Loot Crate Customer Service the Lowest
Loot Crate Customer Service Score by Gender
Loot Crate's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Loot Crate Customer Service Score by Ethnicity
Loot Crate's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Loot Crate.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Loot Crate Customer Service Score by Age
Loot Crate's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Loot Crate Customer Service Score by Usage
Loot Crate's Customer Service score was rated 1.5 stars by customers who have used Loot Crate's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
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Loot Crate Customer Service Score by Industry
Loot Crate's Customer Service score was rated 1.5 stars by Tech industry customers.
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Loot Crate Customer Service vs. Competitors
Compared to its competitors, Loot Crate's Customer Service score is rated right above Selency, and is preceded by Stitch Fix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Stitch Fix | 3.9/5 |
| Loot Crate | 1.5/5 |
| Selency | N/A |
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Loot Crate as an Employer
2.3/5
Loot Crate has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Loot Crate scored a -80 for Net Promoter Score and a -91 for Employee Net Promoter Score. NPS gauges how likely a customer of Loot Crate would recommend the brand to a friend. ENPS measures how likely Loot Crate employees would recommend working at Loot Crate to a friend.
Net Promoter Score
-80
NPS Score
| 8% | Promoters |
|---|---|
| 4% | Passive |
| 88% | Detractors |
Employee Net Promoter Score
-91
eNPS Score
| 0% | Promoters |
|---|---|
| 9% | Passive |
| 91% | Detractors |
