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NPS
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LORD Corporation
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About LORD Corporation's Brand
LORD Corporation is a manufacturer of performance enhancing parts used in industries ranging from aerospace to automotive. Among its major competitors, LORD Corporation is ranked in 2nd place for NPS while Henkel is 1st.
Brand at a Glance
87%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
LORD Corporation Ranking
- #2 / 2 of its competitors
LORD Corporation NPS
LORD Corporation's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether LORD Corporation's customers would recommend using the product based on a scale of -100 to 100.
LORD Corporation Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
LORD Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
Feb 2025 0 | Feb 2025 | 0 |
Aug 2025 20 | Aug 2025 | 20 |
Nov 2025 0 | Nov 2025 | 0 |
How Other Brands Compare
LORD Corporation is ranked second for NPS among its competitors. Henkel comes in first.
LORD Corporation |  Henkel | |
| Global Ranking | #- | #700 |
| NPS | 0 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $25.76B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LORD Corporation NPS vs. Competitors
Compared to its competitors, LORD Corporation's NPS is rated right below Henkel.
| COMPANY | NPS Score | |
|---|---|---|
| Henkel | 34 |
| LORD Corporation | 0 |
LORD Corporation Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of LORD Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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LORD Corporation Customer Loyalty vs. Competitors
Compared to its competitors, LORD Corporation's Customer Loyalty score is rated right above Henkel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| LORD Corporation | 87% |
| Henkel | 84% |
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LORD Corporation Product Quality
3.2/5
LORD Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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LORD Corporation Product Information
LORD Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.lord.com
- Company Size
- 1,001-5,000 Employees
LORD Corporation Product Quality vs. Competitors
Compared to its competitors, LORD Corporation's Product Quality score is rated right below Henkel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Henkel | 4.1/5 |
| LORD Corporation | 3.2/5 |
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LORD Corporation Pricing
LORD Corporation ROI & Value For Money
3.4/5
LORD Corporation has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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LORD Corporation Pricing vs. Competitors
Compared to its competitors, LORD Corporation's ROI score is rated right below Henkel.
| COMPANY | Pricing Score | |
|---|---|---|
| Henkel | 4.1/5 |
| LORD Corporation | 3.4/5 |
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LORD Corporation Customer Satisfaction (CSAT)
LORD Corporation Customer Satisfaction (CSAT) Score
75 / 100
LORD Corporation has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LORD Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, LORD Corporation's Customer Satisfaction score is rated right below Henkel.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Henkel | 80% |
| LORD Corporation | 75% |
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LORD Corporation Customer Service
3.5/5
LORD Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About LORD Corporation's Customer Service
Address
111 Lord Drive, Cary, NC
Website
http://www.lord.com
Phone Number
8028634093
LORD Corporation Customer Service vs. Competitors
Compared to its competitors, LORD Corporation's Customer Service score is rated right below Henkel.
| COMPANY | Customer Service Score | |
|---|---|---|
| Henkel | 4.1/5 |
| LORD Corporation | 3.5/5 |
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LORD Corporation as an Employer
4.2/5
LORD Corporation has a 4.2/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
LORD Corporation scored a 0 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of LORD Corporation would recommend the brand to a friend. ENPS measures how likely LORD Corporation employees would recommend working at LORD Corporation to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
