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Henkel is

Ranked

#60

Consumer Goods Brands

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Henkel

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Henkel

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Henkel is ranked #60 in Consumer Goods Brands

About Henkel's Brand

Henkel operates worldwide with leading brands and technologies in three business areas: Adhesives, Beauty Care and Laundry & Home Care Henkel’s brand is ranked #700 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Henkel. When compared to other organizations within the Consumer Goods industry, Henkel is ranked #60. Among its major competitors, Henkel is ranked in 2nd place for NPS while RB US is 1st, and Procter & Gamble is 3rd. Overall, Henkel has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $25.76B

Brand at a Glance

84%

Customer Loyalty

4.1/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Henkel Ranking

^#60 in Consumer Goods
^#2 / 4 of its competitors

Henkel NPS

Henkel's Net Promoter Score (NPS) is a 34 with 57% Promoters, 20% Passives, and 23% Detractors. Net Promoter Score tracks whether Henkel's customers would recommend using the product based on a scale of -100 to 100.

Henkel Overall NPS

NPS

57%	Promoters
20%	Passives
23%	Detractors

Henkel NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 31	Aug 2024	31
Oct 2024 31	Oct 2024	31
Nov 2024 33	Nov 2024	33
Jan 2025 33	Jan 2025	33
Feb 2025 32	Feb 2025	32
Mar 2025 32	Mar 2025	32
Apr 2025 33	Apr 2025	33
May 2025 33	May 2025	33
Jun 2025 33	Jun 2025	33
Jul 2025 33	Jul 2025	33
Aug 2025 33	Aug 2025	33
Sep 2025 33	Sep 2025	33

How Other Brands Compare

Henkel is ranked second for NPS among its competitors. RB US and Procter & Gamble come in first and third, with Johnson & Johnson coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

	Henkel	Johnson & Johnson	Procter & Gamble	RB US
Global Ranking	#700	#89	#92	#899
NPS	34	26	28	48
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$25.76B	$428.68B	$330.66B	$61.08B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Henkel NPS by Gender

Female customers rated Henkel's NPS 42 points higher than Male customers.

Male

Henkel's NPS was rated 20 by Male customers on Comparably.

52%

Promoters

16%

Passives

32%

Detractors

Female

Henkel's NPS was rated 62 by Female customers on Comparably.

67%

Promoters

28%

Passives

Detractors

Henkel NPS by Ethnicity

Henkel's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 57	Caucasian	57
Hispanic or Latino 75	Hispanic or Latino	75
African American/Black -20	African American/Black	-20
Asian or Pacific Islander 55	Asian or Pacific Islander	55
Other 34	Other	34

Henkel NPS by Age

Henkel's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

68%

23%

26-30

38%

31%

31-35

66%

17%

36-40

62%

13%

25%

41-45

70%

30%

46-50

75%

25%

51-55

57%

29%

14%

56-60

67%

33%

Henkel NPS by Usage

Henkel's NPS was rated the highest by customers who have used Henkel's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 33	Less than 1 Year	33
1 to 2 Years 36	1 to 2 Years	36
2 to 5 Years 42	2 to 5 Years	42
5 to 10 Years 57	5 to 10 Years	57
Over 10 Years 49	Over 10 Years	49

Henkel NPS vs. Competitors

Compared to its competitors, Henkel's NPS is rated right above Procter & Gamble, and is preceded by RB US.

COMPANY		NPS Score
	RB US	48
	Henkel	34
	Procter & Gamble	28
	Johnson & Johnson	26
	H.B. Fuller	4
	LORD Corporation	0

Henkel NPS vs Companies in Consumer Goods

In the Consumer Goods industry, Henkel's NPS is rated right above Crocs, and is preceded by Hershey Company.

COMPANY		NPS Score
	Lego Group	54
	Red Bull	42
	Bath & Body Works	38
	Colgate Palmolive	36
	Hershey Company	35
	Henkel	34
	Crocs	34
	Gucci	31
	Tiffany & Co	31

Henkel Customer Reviews

Out of the 18 Henkel customer reviews 15 were positive and 3 were constructive. Henkel customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Henkel Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Henkel users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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84%

16%

Henkel Customer Loyalty Score by Gender

Female customers rated Henkel's Customer Loyalty score 4% higher than Male customers.

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Male

83%

Yes

Female

87%

Yes

Henkel Customer Loyalty Score by Ethnicity

Henkel's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Henkel Customer Loyalty Score by Age

Henkel's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Henkel.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 92%	18-25	92%
26-30 66%	26-30	66%
31-35 92%	31-35	92%
36-40 78%	36-40	78%
41-45 100%	41-45	100%
46-50 100%	46-50	100%
51-55 100%	51-55	100%
56-60 70%	56-60	70%

Henkel Customer Loyalty Score by Usage

Henkel's Customer Loyalty score was rated the highest by customers who have used Henkel's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	74%
2 to 5 Years	97%
5 to 10 Years	94%
Over 10 Years	83%

Henkel Customer Loyalty Score by Industry

Henkel's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	86%
Accounting	100%
Aerospace and Aviation	85%
Architecture and Planning	70%
Automotive and Transportation	100%
Banking and Financial Services	55%
Business and Consumer Services	82%
Chemicals	89%
Manufacturing and Machinery	100%
Marketing, Advertising and Research	70%
Restaurants	100%

Henkel Customer Loyalty vs. Competitors

Compared to its competitors, Henkel's Customer Loyalty score is rated right above H.B. Fuller, and is preceded by RB US.

COMPANY		Customer Loyalty Score
	LORD Corporation	87%
	RB US	86%
	Henkel	84%
	H.B. Fuller	80%
	Procter & Gamble	79%
	Johnson & Johnson	79%

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, Henkel's Customer Loyalty score is rated right above Red Bull, and is preceded by Colgate Palmolive.

COMPANY		Customer Loyalty Score
	Bath & Body Works	87%
	Lego Group	86%
	Colgate Palmolive	85%
	Henkel	84%
	Red Bull	81%
	Hershey Company	81%
	Crocs	79%
	Gucci	76%
	Tiffany & Co	73%

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Henkel Product Quality

4.1/5

Henkel has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Henkel Product Information

Henkel’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Henkel's product the highest. Reviewers from the Banking and Financial Services industry rated Henkel the lowest at 3.9.

Website: http://www.henkel.com

Company Size: 10,000+ Employees

Industry

Consumer Services

Hardware and Devices

Real Estate

Quick Insights into Henkel Product Quality

Henkel's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 56-60.

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Ranked Henkel Product Quality the Highest

51-55	4.7
Hispanic or Latino	4.7
Automotive and Transportation	4.6

Ranked Henkel Product Quality the Lowest

African American/Black	3.4
Architecture and Planning	3
56-60	2.6

Henkel Product Quality Score by Gender

Female customers rated Henkel's Product Quality score 0.5 stars higher than Male customers.

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Male

3.9/5

Female

4.4/5

Henkel Product Quality Score by Ethnicity

Henkel's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 4.7	Hispanic or Latino	4.7
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 4.2	Other	4.2

Henkel Product Quality Score by Age

Henkel's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.1	26-30	4.1
31-35 3.8	31-35	3.8
36-40 4.1	36-40	4.1
41-45 4.6	41-45	4.6
46-50 4.4	46-50	4.4
51-55 4.7	51-55	4.7
56-60 2.6	56-60	2.6

Henkel Product Quality Score by Usage

Henkel's Product Quality score was rated the highest by customers who have used Henkel's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	4.2
1 to 2 Years	4
2 to 5 Years	4.2
5 to 10 Years	4.3
Over 10 Years	4.2

Henkel Product Quality Score by Industry

Henkel's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4
Accounting	4.1
Aerospace and Aviation	3.8
Architecture and Planning	3
Automotive and Transportation	4.6
Banking and Financial Services	3.9
Business and Consumer Services	4.4
Chemicals	4.6
Manufacturing and Machinery	3.8
Marketing, Advertising and Research	4.6
Restaurants	4.6

Henkel Product Quality vs. Competitors

Compared to its competitors, Henkel's Product Quality score is rated right above Johnson & Johnson, and is preceded by RB US.

COMPANY		Product Quality Score
	RB US	4.1/5
	Henkel	4.1/5
	Johnson & Johnson	4/5
	Procter & Gamble	4/5
	H.B. Fuller	3.5/5
	LORD Corporation	3.2/5

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, Henkel's Product Quality score is rated right above Crocs, and is preceded by Hershey Company.

COMPANY		Product Quality Score
	Lego Group	4.5/5
	Red Bull	4.2/5
	Colgate Palmolive	4.2/5
	Gucci	4.2/5
	Bath & Body Works	4.1/5
	Hershey Company	4.1/5
	Henkel	4.1/5
	Crocs	4.1/5
	Tiffany & Co	4/5

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Henkel Pricing

Henkel ROI & Value For Money

4.1/5

Henkel has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Henkel Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Restaurants industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from Henkel.

Quick Insights into Henkel ROI

Henkel's ROI score was rated highest by customers from the Restaurants industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Henkel ROI the Highest

Restaurants	4.8
18-25	4.4
5 to 10 Years	4.4

Ranked Henkel ROI the Lowest

Over 10 Years	3.8
56-60	3.5
Manufacturing and Machinery	3.3

Henkel ROI Score by Gender

Female customers rated Henkel's ROI score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

Henkel ROI Score by Ethnicity

Henkel's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 3.8	Other	3.8

Henkel ROI Score by Age

Henkel's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 3.7	26-30	3.7
31-35 4.1	31-35	4.1
36-40 4.1	36-40	4.1
41-45 4.4	41-45	4.4
46-50 4	46-50	4
51-55 4.2	51-55	4.2
56-60 3.5	56-60	3.5

Henkel ROI Score by Usage

Henkel's ROI score was rated the highest by customers who have used Henkel's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.3
2 to 5 Years	4.1
5 to 10 Years	4.4
Over 10 Years	3.8

Henkel ROI Score by Industry

Henkel's ROI score was rated the highest by Restaurants industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4.3
Accounting	4.6
Aerospace and Aviation	4.4
Architecture and Planning	3.6
Automotive and Transportation	4.4
Banking and Financial Services	3.5
Business and Consumer Services	4.1
Chemicals	4.2
Manufacturing and Machinery	3.3
Marketing, Advertising and Research	4
Restaurants	4.8

Henkel Pricing vs. Competitors

Compared to its competitors, Henkel's ROI score is rated right above Procter & Gamble.

COMPANY		Pricing Score
	Henkel	4.1/5
	Procter & Gamble	3.9/5
	Johnson & Johnson	3.9/5
	RB US	3.8/5
	H.B. Fuller	3.8/5
	LORD Corporation	3.4/5

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, Henkel's ROI score is rated right above Colgate Palmolive.

COMPANY		Pricing Score
	Henkel	4.1/5
	Colgate Palmolive	4/5
	Lego Group	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Gucci	3.8/5
	Bath & Body Works	3.8/5
	Crocs	3.7/5
	Tiffany & Co	3.7/5

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Henkel Customer Satisfaction (CSAT)

Henkel Customer Satisfaction (CSAT) Score

80 / 100

Henkel has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied	46%
Satisfied	34%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	5%
Very Dissatisfied	8%

Very Satisfied

46%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Henkel Customer Satisfaction

Henkel's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers ages 36-40.

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Ranked Henkel Customer Satisfaction the Highest

46-50	100%
Accounting	100%
Hispanic or Latino	100%

Ranked Henkel Customer Satisfaction the Lowest

African American/Black	63%
Manufacturing and Machinery	60%
36-40	50%

Henkel Customer Satisfaction Score by Gender

Female customers rated Henkel's Customer Satisfaction score 30 points higher than Male customers.

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68 / 100

Male

	Very Satisfied	42%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	16%
	Dissatisfied	3%
	Very Dissatisfied	13%

98 / 100

Female

	Very Satisfied	49%
	Satisfied	49%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	2%
	Very Dissatisfied	0%

Henkel Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Henkel's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100

Very Satisfied	44%
Satisfied	34%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

44%

Satisfied

34%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

11%

CSAT according to Hispanic or Latino

Henkel's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	75%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Henkel's Customer Satisfaction (CSAT) score was rated 63% according to African American/Black users and customers.

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63 / 100

Very Satisfied	25%
Satisfied	38%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	11%
Very Dissatisfied	13%

Very Satisfied

25%

Satisfied

38%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

11%

Very Dissatisfied

13%

CSAT according to Asian or Pacific Islander

Henkel's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.

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90 / 100

Very Satisfied	47%
Satisfied	43%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	5%

Very Satisfied

47%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Henkel's Customer Satisfaction (CSAT) score was rated 82% according to Other users and customers.

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82 / 100

Very Satisfied	47%
Satisfied	35%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	12%
Very Dissatisfied	0%

Very Satisfied

47%

Satisfied

35%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

Henkel Customer Satisfaction Score by Age

Henkel's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

94%

26-30

74%

31-35

80%

36-40

50%

41-45

89%

46-50

100%

51-55

100%

56-60

67%

Henkel Customer Satisfaction Score by Usage

Henkel's Customer Satisfaction score was rated the highest by customers who have used Henkel's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	80
1 to 2 Years	70
2 to 5 Years	96
5 to 10 Years	72
Over 10 Years	74

Henkel Customer Satisfaction Score by Industry

Henkel's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Manufacturing and Machinery industry customers.

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			"groupId": 506,
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Tech	63
Accounting	100
Aerospace and Aviation	80
Architecture and Planning	67
Automotive and Transportation	67
Banking and Financial Services	67
Business and Consumer Services	100
Chemicals	100
Manufacturing and Machinery	60
Marketing, Advertising and Research	100

Henkel Customer Satisfaction vs. Competitors

Compared to its competitors, Henkel's Customer Satisfaction score is rated right above Procter & Gamble.

COMPANY		Customer Satisfaction (CSAT) Score
	Henkel	80%
	Procter & Gamble	78%
	Johnson & Johnson	78%
	LORD Corporation	75%
	H.B. Fuller	70%
	RB US	60%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, Henkel's Customer Satisfaction score is rated right above Hershey Company, and is preceded by Bath & Body Works.

COMPANY		Customer Satisfaction (CSAT) Score
	Lego Group	89%
	Colgate Palmolive	83%
	Red Bull	82%
	Bath & Body Works	81%
	Henkel	80%
	Hershey Company	80%
	Crocs	79%
	Gucci	79%
	Tiffany & Co	72%

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Henkel Customer Service

4.1/5

Henkel has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Henkel's Customer Service

Website

http://www.henkel.com

Phone Number

2485894629

Quick Insights into Henkel Customer Service

Henkel's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Henkel Customer Service the Highest

46-50	4.9
Accounting	4.6
Hispanic or Latino	4.4

Ranked Henkel Customer Service the Lowest

Other	3.8
56-60	3.1
Architecture and Planning	3

Henkel Customer Service Score by Gender

Female customers rated Henkel's Customer Service score 0.3 stars higher than Male customers.

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Male

4/5

Female

4.3/5

Henkel Customer Service Score by Ethnicity

Henkel's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 3.8	Other	3.8

Henkel Customer Service Score by Age

Henkel's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 3.7	26-30	3.7
31-35 4.1	31-35	4.1
36-40 3.8	36-40	3.8
41-45 4.5	41-45	4.5
46-50 4.9	46-50	4.9
51-55 4.3	51-55	4.3
56-60 3.1	56-60	3.1

Henkel Customer Service Score by Usage

Henkel's Customer Service score was rated the highest by customers who have used Henkel's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.1
2 to 5 Years	4.3
5 to 10 Years	4.3
Over 10 Years	3.9

Henkel Customer Service Score by Industry

Henkel's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	4.3
Accounting	4.6
Aerospace and Aviation	4.3
Architecture and Planning	3
Automotive and Transportation	4.6
Banking and Financial Services	3.4
Business and Consumer Services	3.9
Chemicals	4.4
Manufacturing and Machinery	3.8
Marketing, Advertising and Research	4
Restaurants	4.6

Henkel Customer Service vs. Competitors

Compared to its competitors, Henkel's Customer Service score is rated right above Johnson & Johnson.

COMPANY		Customer Service Score
	Henkel	4.1/5
	Johnson & Johnson	4/5
	Procter & Gamble	3.9/5
	RB US	3.8/5
	H.B. Fuller	3.8/5
	LORD Corporation	3.5/5

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, Henkel's Customer Service score is rated right above Gucci, and is preceded by Lego Group.

COMPANY		Customer Service Score
	Lego Group	4.2/5
	Henkel	4.1/5
	Gucci	4/5
	Red Bull	4/5
	Colgate Palmolive	4/5
	Bath & Body Works	4/5
	Hershey Company	3.9/5
	Crocs	3.8/5
	Tiffany & Co	3.8/5

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Henkel as an Employer

4.1/5

Henkel has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Henkel

Carsten Knobel

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Henkel scored a 34 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Henkel would recommend the brand to a friend. ENPS measures how likely Henkel employees would recommend working at Henkel to a friend.

Net Promoter Score

NPS Score

57%	Promoters
20%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
24%	Passive
27%	Detractors

Global Ranking Snapshot

Henkel is ranked #700 in the Global Top 100 Brands. It ranks just behind Datadog and just ahead of Citadel.

RANK			INDUSTRY
698	DTE Energy	Gerard Anderson	Energy and Manufacturing
699	Datadog	Olivier Pomel	Tech
700	Henkel	Carsten Knobel	Consumer Goods
701	Citadel	Kenneth Griffin	Banking and Financial Services
702	Xcel Energy	Benjamin G.S. Fowke III	Energy and Manufacturing
703	Genetec	Pierre Racz	Tech
704	Infineon Technologies	Jochen Hanebeck	Energy and Manufacturing

Consumer Goods Ranking Snapshot

Henkel is ranked #60 in the Consumer Goods Industry. It ranks just behind Belkin International and just ahead of Corsair Components, Inc.

RANK		Location
58	Acer	San Jose, CA
59	Belkin International	Los Angeles, CA
60	Henkel
61	Corsair Components, Inc	Fremont, CA
62	Herbalife	Los Angeles, CA
63	Cotopaxi	Salt Lake City, UT
64	BARK	New York City, NY