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NPS
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LPP
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About LPP's Brand
LPP S.A. is a Polish company, engaged in the designing and distribution of clothing. It is noted on the Warsaw Stock Exchange since 2001. It runs its business in the following countries: Poland, Estonia, Czech Republic, Lithuania, Latvia, Hungary, Russia, Ukraine, Romania, Bulgaria, Slovakia, Cyprus, United Arab Emirates. Among its major competitors, LPP is ranked in 3rd place for NPS while H&M is 1st, and Pacsun is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
LPP Ranking
- #3 / 4 of its competitors
LPP NPS
LPP's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether LPP's customers would recommend using the product based on a scale of -100 to 100.
LPP Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
LPP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
How Other Brands Compare
LPP is ranked third for NPS among its competitors. H&M and Pacsun come in first and second, with Ascena Retail Group coming in at #4.
LPP |  H&M |  Ascena Retail Group |  Pacsun | |
| Global Ranking | #- | #215 | #- | #- |
| NPS | 0 | 19 | -20 | 12 |
| Valuation Updated every 24 hours for public companies | - | $32.65B | $6.05M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LPP NPS vs. Competitors
Compared to its competitors, LPP's NPS is rated right above Roman, and is preceded by Pacsun.
| COMPANY | NPS Score | |
|---|---|---|
| H&M | 19 |
| Pacsun | 12 |
| LPP | 0 |
 | Roman | N/A |
| Ascena Retail Group | -20 |
LPP Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of LPP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LPP Customer Loyalty vs. Competitors
Compared to its competitors, LPP's Customer Loyalty score is rated right above Roman, and is preceded by Pacsun.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| H&M | 77% |
| Ascena Retail Group | 77% |
| Pacsun | 76% |
| LPP | 10% |
| Roman | N/A |
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LPP Product Quality
4/5
LPP has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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LPP Product Information
LPP’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.lpp.com.pl
- Company Size
- 10,000+ Employees
LPP Product Quality vs. Competitors
Compared to its competitors, LPP's Product Quality score is rated right above H&M.
| COMPANY | Product Quality Score | |
|---|---|---|
| LPP | 4/5 |
| H&M | 3.9/5 |
| Pacsun | 3.6/5 |
| Ascena Retail Group | 3.5/5 |
| Roman | N/A |
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LPP Pricing
LPP ROI & Value For Money
4.5/5
LPP has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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LPP Pricing vs. Competitors
Compared to its competitors, LPP's ROI score is rated right above H&M.
| COMPANY | Pricing Score | |
|---|---|---|
| LPP | 4.5/5 |
| H&M | 3.7/5 |
| Pacsun | 3.2/5 |
| Ascena Retail Group | 2.8/5 |
| Roman | N/A |
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LPP Customer Satisfaction (CSAT)
LPP Customer Satisfaction (CSAT) Score
100 / 100
LPP has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LPP Customer Satisfaction vs. Competitors
Compared to its competitors, LPP's Customer Satisfaction score is rated right above H&M.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LPP | 100% |
| H&M | 78% |
| Pacsun | 66% |
| Ascena Retail Group | 54% |
| Roman | 0% |
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LPP Customer Service
4.5/5
LPP has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About LPP's Customer Service
Address
, Gdansk, 80-769 Bahrain
Website
www.lpp.com.pl
Phone Number
7
LPP Customer Service vs. Competitors
Compared to its competitors, LPP's Customer Service score is rated right above H&M.
| COMPANY | Customer Service Score | |
|---|---|---|
| LPP | 4.5/5 |
| H&M | 3.8/5 |
| Pacsun | 3.3/5 |
| Ascena Retail Group | 2.9/5 |
| Roman | N/A |
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Consumer vs. Employees
LPP scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of LPP would recommend the brand to a friend. ENPS measures how likely LPP employees would recommend working at LPP to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
