100
NPS
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Lucid, LLC
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About Lucid, LLC's Brand
Among its major competitors, Lucid, LLC is ranked in 1st place for NPS while Casper is 2nd, and Survmetrics is 3rd.Their current valuation is $250.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
4.7/5
Customer Service
Lucid, LLC Ranking
- #1 / 4 of its competitors
Lucid, LLC NPS
Lucid, LLC's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lucid, LLC's customers would recommend using the product based on a scale of -100 to 100.
Lucid, LLC Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lucid, LLC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
How Other Brands Compare
Lucid, LLC is ranked first for NPS among its competitors. Casper and Survmetrics come in second and third, with BrainJuicer Group coming in at #4. Among those competitors, it is the second most valued company behind Casper.
Lucid, LLC |  Casper |  Survmetrics |  BrainJuicer Group | |
| Global Ranking | #- | #405 | #- | #- |
| NPS | 100 | -1 | -96 | - |
| Valuation Updated every 24 hours for public companies | $250.00M | $417.88M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lucid, LLC NPS vs. Competitors
Compared to its competitors, Lucid, LLC's NPS is rated right above Casper.
| COMPANY | NPS Score | |
|---|---|---|
| Lucid, LLC | 100 |
| Casper | -1 |
| Survmetrics | -96 |
Lucid, LLC Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lucid, LLC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lucid, LLC Customer Loyalty vs. Competitors
Compared to its competitors, Lucid, LLC's Customer Loyalty score is rated right above Casper.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lucid, LLC | 100% |
| Casper | 55% |
| Survmetrics | N/A |
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VS
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Lucid, LLC Product Quality
5/5
Lucid, LLC has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Lucid, LLC Product Information
Lucid, LLC’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://luc.id
- Company Size
- 201-500 Employees
Lucid, LLC Product Quality vs. Competitors
Compared to its competitors, Lucid, LLC's Product Quality score is rated right above Survmetrics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lucid, LLC | 5/5 |
| Survmetrics | 4.3/5 |
| Casper | 3.2/5 |
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Lucid, LLC Pricing
Lucid, LLC ROI & Value For Money
5/5
Lucid, LLC has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Lucid, LLC Pricing vs. Competitors
Compared to its competitors, Lucid, LLC's ROI score is rated right above Casper.
| COMPANY | Pricing Score | |
|---|---|---|
| Lucid, LLC | 5/5 |
| Casper | 3.2/5 |
| Survmetrics | 3/5 |
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VS
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Lucid, LLC Customer Satisfaction (CSAT)
Lucid, LLC Customer Satisfaction (CSAT) Score
100 / 100
Lucid, LLC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lucid, LLC Customer Satisfaction vs. Competitors
Compared to its competitors, Lucid, LLC's Customer Satisfaction score is rated right above Casper.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lucid, LLC | 100% |
| Casper | 40% |
| Survmetrics | 0% |
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Lucid, LLC Customer Service
4.7/5
Lucid, LLC has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Lucid, LLC's Customer Service
Address
365 Canal St, Ste 3100, New Orleans, LA 70130
Website
http://luc.id
Lucid, LLC Customer Service vs. Competitors
Compared to its competitors, Lucid, LLC's Customer Service score is rated right above Survmetrics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lucid, LLC | 4.7/5 |
| Survmetrics | 3.7/5 |
| Casper | 3.2/5 |
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Lucid, LLC as an Employer
4.2/5
Lucid, LLC has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lucid, LLC scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Lucid, LLC would recommend the brand to a friend. ENPS measures how likely Lucid, LLC employees would recommend working at Lucid, LLC to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
