100
NPS
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Madrona Venture Group
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About Madrona Venture Group's Brand
Madrona Venture Group is a Seattle-based venture capital firm that invests in early-stage technology companies in the Pacific Northwest. Among its major competitors, Madrona Venture Group is ranked in 1st place for NPS while Rover.com is 2nd, and Elevar Equity is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Madrona Venture Group Ranking
- #1 / 4 of its competitors
Madrona Venture Group NPS
Madrona Venture Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Madrona Venture Group's customers would recommend using the product based on a scale of -100 to 100.
Madrona Venture Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Madrona Venture Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
How Other Brands Compare
Madrona Venture Group is ranked first for NPS among its competitors. Rover.com and Elevar Equity come in second and third, with Founders' Co-op coming in at #4.
Madrona Venture Group |  Rover.com |  Elevar Equity |  Founders' Co-op | |
| Global Ranking | #- | #554 | #- | #- |
| NPS | 100 | -9 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $13.97B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Madrona Venture Group NPS vs. Competitors
Compared to its competitors, Madrona Venture Group's NPS is rated right above Elevar Equity.
| COMPANY | NPS Score | |
|---|---|---|
| Madrona Venture Group | 100 |
| Elevar Equity | N/A |
| Rover.com | -9 |
Madrona Venture Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Madrona Venture Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Madrona Venture Group Customer Loyalty vs. Competitors
Compared to its competitors, Madrona Venture Group's Customer Loyalty score is rated right above Rover.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Madrona Venture Group | 100% |
| Rover.com | 67% |
| Elevar Equity | N/A |
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Madrona Venture Group Product Quality
4/5
Madrona Venture Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Madrona Venture Group Product Information
Madrona Venture Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://madrona.com
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
Madrona Venture Group Product Quality vs. Competitors
Compared to its competitors, Madrona Venture Group's Product Quality score is rated right above Rover.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| Madrona Venture Group | 4/5 |
| Rover.com | 3/5 |
| Elevar Equity | N/A |
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Madrona Venture Group Pricing
Madrona Venture Group ROI & Value For Money
4/5
Madrona Venture Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Madrona Venture Group Pricing vs. Competitors
Compared to its competitors, Madrona Venture Group's ROI score is rated right above Rover.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Madrona Venture Group | 4/5 |
| Rover.com | 2.9/5 |
| Elevar Equity | N/A |
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Madrona Venture Group Customer Satisfaction (CSAT)
Madrona Venture Group Customer Satisfaction (CSAT) Score
100 / 100
Madrona Venture Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Madrona Venture Group Customer Satisfaction vs. Competitors
Compared to its competitors, Madrona Venture Group's Customer Satisfaction score is rated right above Rover.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Madrona Venture Group | 100% |
| Rover.com | 48% |
| Elevar Equity | 0% |
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Madrona Venture Group Customer Service
4/5
Madrona Venture Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Madrona Venture Group's Customer Service
Address
1000 Second Avenue Suite 3700, Seattle, WA 98104
Website
http://madrona.com
Madrona Venture Group Customer Service vs. Competitors
Compared to its competitors, Madrona Venture Group's Customer Service score is rated right above Rover.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Madrona Venture Group | 4/5 |
| Rover.com | 2.9/5 |
| Elevar Equity | N/A |
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Madrona Venture Group as an Employer
3.9/5
Madrona Venture Group has a 3.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Madrona Venture Group scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Madrona Venture Group would recommend the brand to a friend. ENPS measures how likely Madrona Venture Group employees would recommend working at Madrona Venture Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
