Magoosh NPS & Customer Reviews

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Magoosh

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Magoosh

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About Magoosh's Brand

Magoosh is an online educational platform that teaches students through video explanations and lessons to help them prepare for exams. Among its major competitors, Magoosh is ranked in 3rd place for NPS while Brainscape is 1st, and Thomson Reuters is 2nd.

Brand at a Glance

69%

Customer Loyalty

3.1/5

Product Quality

3.6/5

Pricing

3.7/5

Customer Service

Magoosh Ranking

^#3 / 4 of its competitors

Magoosh NPS

Magoosh's Net Promoter Score (NPS) is a 0 with 35% Promoters, 30% Passives, and 35% Detractors. Net Promoter Score tracks whether Magoosh's customers would recommend using the product based on a scale of -100 to 100.

Magoosh Overall NPS

NPS

35%	Promoters
30%	Passives
35%	Detractors

Magoosh NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2022 -33	Apr 2022	-33
May 2022 0	May 2022	0
Sep 2022 43	Sep 2022	43
Jan 2023 25	Jan 2023	25
Jun 2023 22	Jun 2023	22
Aug 2023 20	Aug 2023	20
Sep 2023 9	Sep 2023	9
Oct 2023 8	Oct 2023	8
Dec 2023 7	Dec 2023	7
Jan 2024 -1	Jan 2024	-1
Mar 2024 0	Mar 2024	0
Apr 2024 0	Apr 2024	0

How Other Brands Compare

Magoosh is ranked third for NPS among its competitors. Brainscape and Thomson Reuters come in first and second, with Cram.com coming in at #4.

	Magoosh	Thomson Reuters	Brainscape	Cram.com
Global Ranking	#-	#227	#-	#-
NPS	0	7	100	-100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$40.72B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Magoosh NPS vs. Competitors

Compared to its competitors, Magoosh's NPS is rated right above Naviance, and is preceded by Thomson Reuters.

COMPANY		NPS Score
	Brainscape	100
	Thomson Reuters	7
	Magoosh	0
	Naviance	N/A
	KickUp	N/A
	Cram.com	-100

Magoosh Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of Magoosh users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69%

31%

Magoosh Customer Loyalty vs. Competitors

Compared to its competitors, Magoosh's Customer Loyalty score is rated right above Cram.com, and is preceded by Thomson Reuters.

COMPANY		Customer Loyalty Score
	Brainscape	100%
	Thomson Reuters	80%
	Magoosh	69%
	Cram.com	N/A
	Naviance	N/A
	KickUp	N/A

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Magoosh Product Quality

3.1/5

Magoosh has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.

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Magoosh Product Information

Magoosh’s product quality score is a 3.1 out of 5 as rated by its users and customers.

Website: http://magoosh.com

Company Size: 11-50 Employees

Industry

Tech

E-Learning

Analytics

Content

Education

Productivity

Magoosh Product Quality vs. Competitors

Compared to its competitors, Magoosh's Product Quality score is rated right above Cram.com, and is preceded by Thomson Reuters.

COMPANY		Product Quality Score
	Brainscape	5/5
	Thomson Reuters	3.7/5
	Magoosh	3.1/5
	Cram.com	N/A
	Naviance	N/A
	KickUp	N/A

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Magoosh Pricing

Magoosh ROI & Value For Money

3.6/5

Magoosh has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Magoosh Pricing vs. Competitors

Compared to its competitors, Magoosh's ROI score is rated right above Thomson Reuters.

COMPANY		Pricing Score
	Magoosh	3.6/5
	Thomson Reuters	3.6/5
	Brainscape	3/5
	Cram.com	N/A
	Naviance	N/A
	KickUp	N/A

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Magoosh Customer Satisfaction (CSAT)

Magoosh Customer Satisfaction (CSAT) Score

56 / 100

Magoosh has an overall Customer Satisfaction score of 56 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	11%
Satisfied	45%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	22%
Very Dissatisfied	11%

Very Satisfied

11%

Satisfied

45%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

22%

Very Dissatisfied

11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Magoosh Customer Satisfaction vs. Competitors

Compared to its competitors, Magoosh's Customer Satisfaction score is rated right above Brainscape, and is preceded by Thomson Reuters.

COMPANY		Customer Satisfaction (CSAT) Score
	Thomson Reuters	68%
	Magoosh	56%
	Brainscape	0%
	Cram.com	0%
	Naviance	0%
	KickUp	0%

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Magoosh Customer Service

3.7/5

Magoosh has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Magoosh's Customer Service

Address

2020 Milvia Street #220, San Francisco, CA 94704

Website

http://magoosh.com

Phone Number

(510) 214-0212

Magoosh Customer Service vs. Competitors

Compared to its competitors, Magoosh's Customer Service score is rated right above Thomson Reuters.

COMPANY		Customer Service Score
	Magoosh	3.7/5
	Thomson Reuters	3.5/5
	Brainscape	3/5
	Cram.com	N/A
	Naviance	N/A
	KickUp	N/A

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Magoosh as an Employer

4.6/5

Magoosh has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Magoosh

Bhavin Parikh

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Magoosh scored a 0 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Magoosh would recommend the brand to a friend. ENPS measures how likely Magoosh employees would recommend working at Magoosh to a friend.

Net Promoter Score

NPS Score

35%	Promoters
30%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

80%	Promoters
20%	Passive
0%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail